This is a special shout out to a employee there, Maddox. Our car died in the parking lot and he was so quick to help us anyway he could. He offered us water and a cool place to wait inside. He even asked for my name & number and then called me when the tow truck got there. This is the type of employee I would love to have! Thanks for making our horrible day a little easier Maddox!
Courtney Pitzer
Very, very disappointed and won't return. I ordered vanilla with strawberries and bananas mixed in with hot fudge on top and made sure to place the fudge on top in capital bold letters but they didn't put this on even though they charged me. Asked for it and they placed 2 - 3 inch ribbons on top. On the other one we ordered vanilla with brownie bites and yellow cake. I received 2 brownie bites and chocolate cake instead of yellow cake. What a rip off!!! We paid over $20 for 2 cups of ice cream and wasn't the way we wanted it to be. Will not be returning.
Yeneli Baltazar
Friendly staff.
Zach A
Ordered a chocolate milk shake. It was almost $10 and it wasn’t even a shake. Liquid chocolate milk.
Bessie Pickett
Came in today and the customer service was awful. What I ordered they made a complete mess of it. The chocolate was almost out and I asked did they have a fresh one because it was not going to be enough and they argued that it would be enough and then after he sees it's not enough he brings two scoops of runny cream and puts it on top of the other making it very runny I asked for cake and that was in the crumbles. Then the guy walks away saying well you ordered it ,yes I did but I didn't want it to look like slop. I asked for the manager and the same guy goes in the back and puts the manager on the phone and what a complete waste of breath. Never listened to me and with the language running together was just not pleasant. We have been coming here since it opened with a pleasant experience even with the manager. I guess customer service is no longer valuable anymore. We left and went to the McKinney location. Do better Mr manager
patrick hogan
I can in and ordered two milkshake paid 23 dollars and I was served milk no shake
Craig Crawford
Terrible watered down shakes not frozen at all.
larissa lachowsky
Twice now I’ve asked for a substitute from chocolate to coffee, ice cream, and twice now that has been ignored.
Atmosphere: 2
Food: 2
Service: 2
larry singer
Ice cream was excellent. Employee was very hard to understand.
Employee were sweet and answered all questions we tried chocolate devotion …. It was great …. The texture of the ice cream was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake Remix
cary small
Great experience! Made my custom blend.
Atmosphere: 5
Food: 5
Service: 5
Michelle Deans
Staff very friendly and great at helping decide which delicious flavor to get. Ashlyn was sweet and great at explaining the different options. Will be returning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Shake, Cake Batter Batter Batter - Freezer
ayesha khan
I got a strawberry shortcake ice cream cake to bring to a friend’s house earlier this evening. The staff was helpful But the cake turned out to be old and bad taste. It was a very pricey cake and I feel bad to bring a bad tasting dessert to a friend’s house.
Great service and good ice cream!
This is a special shout out to a employee there, Maddox. Our car died in the parking lot and he was so quick to help us anyway he could. He offered us water and a cool place to wait inside. He even asked for my name & number and then called me when the tow truck got there. This is the type of employee I would love to have! Thanks for making our horrible day a little easier Maddox!
Very, very disappointed and won't return. I ordered vanilla with strawberries and bananas mixed in with hot fudge on top and made sure to place the fudge on top in capital bold letters but they didn't put this on even though they charged me. Asked for it and they placed 2 - 3 inch ribbons on top. On the other one we ordered vanilla with brownie bites and yellow cake. I received 2 brownie bites and chocolate cake instead of yellow cake. What a rip off!!! We paid over $20 for 2 cups of ice cream and wasn't the way we wanted it to be. Will not be returning.
Friendly staff.
Ordered a chocolate milk shake. It was almost $10 and it wasn’t even a shake. Liquid chocolate milk.
Came in today and the customer service was awful. What I ordered they made a complete mess of it. The chocolate was almost out and I asked did they have a fresh one because it was not going to be enough and they argued that it would be enough and then after he sees it's not enough he brings two scoops of runny cream and puts it on top of the other making it very runny I asked for cake and that was in the crumbles. Then the guy walks away saying well you ordered it ,yes I did but I didn't want it to look like slop. I asked for the manager and the same guy goes in the back and puts the manager on the phone and what a complete waste of breath. Never listened to me and with the language running together was just not pleasant. We have been coming here since it opened with a pleasant experience even with the manager. I guess customer service is no longer valuable anymore. We left and went to the McKinney location. Do better Mr manager
I can in and ordered two milkshake paid 23 dollars and I was served milk no shake
Terrible watered down shakes not frozen at all.
Twice now I’ve asked for a substitute from chocolate to coffee, ice cream, and twice now that has been ignored.
Atmosphere: 2
Food: 2
Service: 2
Ice cream was excellent. Employee was very hard to understand.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Reese's Chocolate Peanut Butter Dream
Restaurantji Recommends
Employee were sweet and answered all questions we tried chocolate devotion …. It was great …. The texture of the ice cream was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake Remix
Great experience! Made my custom blend.
Atmosphere: 5
Food: 5
Service: 5
Staff very friendly and great at helping decide which delicious flavor to get. Ashlyn was sweet and great at explaining the different options. Will be returning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Shake, Cake Batter Batter Batter - Freezer
I got a strawberry shortcake ice cream cake to bring to a friend’s house earlier this evening. The staff was helpful
But the cake turned out to be old and bad taste. It was a very pricey cake and I feel bad to bring a bad tasting dessert to a friend’s house.
Atmosphere: 4
Food: 1
Service: 5
It was so so good I would love to come bk for 2nd
Atmosphere: 4
Food: 5
Service: 5
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