Beware - Panda Express now uses an AI system to place your order at the drive thru, which increases customer frustration. It gets the order wrong, and the experience overall is annoying. I asked the system to get a human, and the human told me they were out of white rice - a 20 minute wait (at 6pm??). When I asked if they had Fried rice, they talked over me! I left frustrated without placing an order. Way to go, losers! 1-star because 0 wasn't an option! Horrible experience!!
kimberley minchey
We just ordered the brocolli beef. We recieved 13 pieces of broccoli and one and a half pieces of beef. See photo posted.
Jen Owens
Every time I go the chow mein is either dry, hard or in this picture no noodles.
Food: 1
Service: 4
votetiny acc
had a good experience and food was good. ?
Atmosphere: 5
Food: 5
Service: 5
K A
Stopped here yesterday and the girl working the drive through was so nice, everything was hot and
Food: 4
Service: 5
Rachel R
Sucks drive thru service with a nonhuman taking order.
T.L. Lincoln
Several employees were just standing around "acting" busy, yet refused to acknowledge customers' presence. Had to request to have order taken inside and then was ignored when I asked a question about freshness. Called manager but doubtful anything will be truly accomplished.
Atmosphere: 1
Food: 3
Service: 1
Kevin Schwen
They removed the in-person ordering through the drive-thru. You have to order through a prompter screen which is a pain. Went there and they gave us half full containers of food, additionally the window person got visibly upset when we asked for chopsticks...
Atmosphere: 1
Food: 1
Service: 1
Amber Marie
Rude employees. Arrived at 9:30 and the doors were all locked, all the employees were looking and making hand gestures to go away. Unfortunately this isn’t the first time I’ve heard/ experiences rude employees here.
Atmosphere: 1
Service: 1
Kevin Anderson
The BOT ordering is an epic failure. Can’t get orders right and won’t let you order a regular ice tea. Connecting to a team member is impossible when ordering. Can’t call them either as no one is “available”. Saving labor is costing them another regular customer. Sad, I’m diabetic and they have some low carb options that I can’t order.
I’ve been to many different Panda Express locations, this one has the worst foods. Chowmein is very dry and has no flavor, also beef and broccoli is very basic dish but they failed to make it right. I’ll still give it another try, hopefully it is just one of those off days!
Food: 1
Carlos Andrade
A very racist young
Atmosphere: 3
Food: 5
Service: 3
Elise Martitz
The customer service of this place is absolutely awful. My daughter got a kids meal coupon LAST WEEK for being student of the month. Brought my whole family so she could use her coupon. They said it was expired and wouldn't honor it. Seriously?! They would rather me walk out and waste all our food order than just honor the dang coupon. So unprofessional and rude!
Atmosphere: 5
Food: 4
Service: 1
siao kia
Suck service when i did online order ready i come in to pick up the manager say pick up time not due yet what the....
Beware - Panda Express now uses an AI system to place your order at the drive thru, which increases customer frustration. It gets the order wrong, and the experience overall is annoying. I asked the system to get a human, and the human told me they were out of white rice - a 20 minute wait (at 6pm??). When I asked if they had Fried rice, they talked over me! I left frustrated without placing an order. Way to go, losers! 1-star because 0 wasn't an option! Horrible experience!!
We just ordered the brocolli beef. We recieved 13 pieces of broccoli and one and a half pieces of beef. See photo posted.
Every time I go the chow mein is either dry, hard or in this picture no noodles.
Food: 1
Service: 4
had a good experience and food was good. ?
Atmosphere: 5
Food: 5
Service: 5
Stopped here yesterday and the girl working the drive through was so nice, everything was hot and
Food: 4
Service: 5
Sucks drive thru service with a nonhuman taking order.
Several employees were just standing around "acting" busy, yet refused to acknowledge customers' presence. Had to request to have order taken inside and then was ignored when I asked a question about freshness. Called manager but doubtful anything will be truly accomplished.
Atmosphere: 1
Food: 3
Service: 1
They removed the in-person ordering through the drive-thru. You have to order through a prompter screen which is a pain. Went there and they gave us half full containers of food, additionally the window person got visibly upset when we asked for chopsticks...
Atmosphere: 1
Food: 1
Service: 1
Rude employees. Arrived at 9:30 and the doors were all locked, all the employees were looking and making hand gestures to go away. Unfortunately this isn’t the first time I’ve heard/ experiences rude employees here.
Atmosphere: 1
Service: 1
The BOT ordering is an epic failure. Can’t get orders right and won’t let you order a regular ice tea. Connecting to a team member is impossible when ordering. Can’t call them either as no one is “available”. Saving labor is costing them another regular customer. Sad, I’m diabetic and they have some low carb options that I can’t order.
Restaurantji Recommends
I’ve been to many different Panda Express locations, this one has the worst foods. Chowmein is very dry and has no flavor, also beef and broccoli is very basic dish but they failed to make it right. I’ll still give it another try, hopefully it is just one of those off days!
Food: 1
A very racist young
Atmosphere: 3
Food: 5
Service: 3
The customer service of this place is absolutely awful. My daughter got a kids meal coupon LAST WEEK for being student of the month. Brought my whole family so she could use her coupon. They said it was expired and wouldn't honor it. Seriously?! They would rather me walk out and waste all our food order than just honor the dang coupon. So unprofessional and rude!
Atmosphere: 5
Food: 4
Service: 1
Suck service when i did online order ready i come in to pick up the manager say pick up time not due yet what the....
Atmosphere: 4
Food: 3
Service: 1
Great food and it is always fast.
Atmosphere: 5
Food: 5
Service: 5