The mini pretzel dogs was nasty because they tasted burned and soaking in grease
Atmosphere: 5
Food: 1
Service: 5
M. H.
Terrible, mfs there act like they don’t want to work. Corporate needs to audit this location. They all look like they on something, bad attitude and food is not the best I’ve had. Find a new job if you’re unhappy.
Atmosphere: 1
Food: 1
Service: 1
Maddie
This young gal named I think Layla was so kind with me when she served me a custom order of Sweet Almond Nuggets. Would recommend!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Almond Pretzel
Gabriel Hernandez
I just got my order around 3:24 pm on the second floor location near the barnes and noble and the African American Male worker (Didn't get his name) charged me for an extra item i did not order and I noticed it as soon as the order went through, We were able to get a refund, but he had a snappy attitude and yelled at me saying “if you noticed that i charged you, why didn't you say anything”. I don’t understand why you are so mad when all you had to do is open the register and count? I hope the proper actions are taken against someone who just lashes out at customers.
Atmosphere: 1
Food: 1
Service: 1
Nina Wyche
awful customer service. i was overcharged for my order and when i brought this up to the worker, i received nothing but attitude for his mistake.
Atmosphere: 1
Food: 1
Service: 1
Jason U.
Pretzel was delicious, not
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar Pretzel
Escarlett Moncada
I was at the location in Parks Mall, there were like 5 or 6 employees, place dirty, ordered 2 sweet almond pretzels, when I got home in the bag were 2 of the most thinnest pretzels I have ever seen pluss burnt, for pretzels that cost over 4 dollars you can do better.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Sweet Almond Pretzel
Kriti Shrestha
The old guy working was super rude. All you have to do is take order and take money and you can’t even do it properly. Extremely poor customer service!
Josephine Carbajal
Awful customer service!!!! I was waiting in line at about 755pm which is literally 5 minutes before they closed! When the individual finished getting their order in front of me. The mall announcement came on that they were closing, the girl came back after handing the drink and said "we are closed and so is the mall". Are you kidding me! I was waiting and you couldn't sale me the last cup of pretzels at 759pm because the mall was closing!! I guess more for them to take home being they had two full bags in the warmer!!! Rather have free food then make a sale.
Thanks for the review Christian B. I just now cancelled my intent to go there today because the pretzels I was gifted for my birthday were delicious but any danger of hygiene risk plus a bad attitude, well, I'll just pass. Thanks again!
Monica Hudson
Free pretzel day and we couldn't get anything due to them not making anymore pretzels an hour before they close? What kind of mess is this? I couldn't come earlier beacuse I was waiting for my child to get out of school and then I had to teach my fitness class so the only time I could come was now and this is how we were treated.....Im super upset at this location...maybe they dont care about little ol' us but best believe I will not make my way to this location again. And the crazy thing is we were planning on buying dinner as well from this location....smh...customer service definitely is not what it used to be.
Christian B.
All im going to Say is the older black guy that works there( didnt catch his name) likes to have a attitude for literally no reason and Scratch his beard with gloves on while working. Wouldn't recommend eating here.
Emma Stringer
Asked for a frozen lemonade MIX. He proceeded to go off on me about how specific I need to be and that it was my fault. I proceeded to say sorry repeatedly as he continued to make me VERY uncomfortable. His other employees looked stunned at well. Not a good time at the parks…
Manager was very disrespectful for no reason.
The mini pretzel dogs was nasty because they tasted burned and soaking in grease
Atmosphere: 5
Food: 1
Service: 5
Terrible, mfs there act like they don’t want to work. Corporate needs to audit this location. They all look like they on something, bad attitude and food is not the best I’ve had. Find a new job if you’re unhappy.
Atmosphere: 1
Food: 1
Service: 1
This young gal named I think Layla was so kind with me when she served me a custom order of Sweet Almond Nuggets. Would recommend!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Almond Pretzel
I just got my order around 3:24 pm on the second floor location near the barnes and noble and the African American Male worker (Didn't get his name) charged me for an extra item i did not order and I noticed it as soon as the order went through, We were able to get a refund, but he had a snappy attitude and yelled at me saying “if you noticed that i charged you, why didn't you say anything”. I don’t understand why you are so mad when all you had to do is open the register and count? I hope the proper actions are taken against someone who just lashes out at customers.
Atmosphere: 1
Food: 1
Service: 1
awful customer service. i was overcharged for my order and when i brought this up to the worker, i received nothing but attitude for his mistake.
Atmosphere: 1
Food: 1
Service: 1
Pretzel was delicious, not
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar Pretzel
I was at the location in Parks Mall, there were like 5 or 6 employees, place dirty, ordered 2 sweet almond pretzels, when I got home in the bag were 2 of the most thinnest pretzels I have ever seen pluss burnt, for pretzels that cost over 4 dollars you can do better.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Sweet Almond Pretzel
The old guy working was super rude. All you have to do is take order and take money and you can’t even do it properly. Extremely poor customer service!
Awful customer service!!!! I was waiting in line at about 755pm which is literally 5 minutes before they closed! When the individual finished getting their order in front of me. The mall announcement came on that they were closing, the girl came back after handing the drink and said "we are closed and so is the mall". Are you kidding me! I was waiting and you couldn't sale me the last cup of pretzels at 759pm because the mall was closing!! I guess more for them to take home being they had two full bags in the warmer!!! Rather have free food then make a sale.
Restaurantji Recommends
Manager has horrible customer service
Thanks for the review Christian B. I just now cancelled my intent to go there today because the pretzels I was gifted for my birthday were delicious but any danger of hygiene risk plus a bad attitude, well, I'll just pass. Thanks again!
Free pretzel day and we couldn't get anything due to them not making anymore pretzels an hour before they close? What kind of mess is this? I couldn't come earlier beacuse I was waiting for my child to get out of school and then I had to teach my fitness class so the only time I could come was now and this is how we were treated.....Im super upset at this location...maybe they dont care about little ol' us but best believe I will not make my way to this location again. And the crazy thing is we were planning on buying dinner as well from this location....smh...customer service definitely is not what it used to be.
All im going to Say is the older black guy that works there( didnt catch his name) likes to have a attitude for literally no reason and Scratch his beard with gloves on while working. Wouldn't recommend eating here.
Asked for a frozen lemonade MIX. He proceeded to go off on me about how specific I need to be and that it was my fault. I proceeded to say sorry repeatedly as he continued to make me VERY uncomfortable. His other employees looked stunned at well. Not a good time at the parks…