Phi Coffee & Tea

I'm the one who stayed out until 11pm in the shop yesterday. Pictures of cute staff and delicious food. 10 pointsmnm💓

I came here twice to order togo and once to eat in. However every time my order was wrong or something was missing.

Atmosphere: 2

Food: 3

Service: 1

Staffs need to be trained again. They need to be more attentive and careful at their job. They need to be more hospitable towards customers. Please learn how to double check on customers’ orders before handing them out. I made pickup orders for 5 times, all those 5 times there had to be something missing from my orders.

There was one time, even though they said it’s my order and they said it’s right, I saw them open the bag and check too, I grabbed the bag and still opened it to double check cuz I have trust issue with this place and guess what, it’s a completely different order. The only good thing is that they have a lot of food and drinks to choose from. Their food is either a hit or miss though.

Atmosphere: 3

Food: 3

Service: 1

I ordered the Fried Rice and was pleasantly surprised by what came out. It was very delicious and the staff here are very friendly. I just needed an atmosphere to do some homework and the environment here is the perfect place to do that!

Atmosphere: 5

Food: 5

Service: 5

The girl at the cash register is very rude, she thinks she's the "manager" i don't think she is the manager and if she is what a bad manager has the place!!!

Atmosphere: 5

Food: 5

Service: 1

Food is good but customer service is extremely terrible. I called to place a pickup order because I had my baby in the car. When I came, the employee said “the kitchen is working on it”. Nope. She just printed the order out in front of me when I came, she then ran for her life to the kitchen. And took 20 minutes for one order. Employees need to be trained again! Pickup order means you should put in the order asap unless being told otherwise.

Food: 5

Service: 1

I had dinner here, tonight. The food was good, but they "were out" of my first choices. I thought the food was fine, but pricey. We had to remind them to bring my tea. At $40, for 2 to dine, with water and soup for one, 2 spring rolls, and fried chicken (thigh and drumstick), fried rice with fried egg on top, salad, and hot tea, was overpriced, to my thinking. There WAS plenty of it, though; I had to get a carry-out box. I would have added pictures, but left my phone in the car. Presentation was impressive, though.

Atmosphere: 5

Food: 4

Service: 3

Called for no onions but still left out onions, asked for more boba but no boba

Atmosphere: 1

Food: 1

Service: 1

The food came out slow, once my mom have the soup there is no veges for it. I asked after 10 min then thet said they ran out. Then for my food i had to waited for more than 30 mins, everyone food had finished and mine still not showed up. I ask once they said it coming out. Then later i ask again in the counter and it seem like the kitchen didn't even start to do it. No apology for anything. Such a bad service. Not coming back any more

Atmosphere: 1

Food: 1

Service: 1

I wouldn’t recommend ordering food here. I got the chicken pho with the egg milk cocao. The drink was okay. However the food was disappointing. I ordered to go and waited in the restaurant while they prepared my food. As soon as they handed it to me I went to my car and opened it to find the soup portion to be almost room temperature. If I had put the veggies and noodles in the soup it would have been a cold dish. I asked them to make the soup hot. The guy working in the front, put the plastic cup which was in a smaller plastic bag all in the microwave. Heating up all those micro plastics into the food, which is toxic for consumption. The chicken was cold and looked old and spoiled. Not a hot fresh pho that I was expecting. I ended up throwing most of it away. Due to the language barrier, it was very hard to order or ask simple questions about the menu.

Atmosphere: 1

Food: 1

Service: 1

nice place

Atmosphere: 5

Food: 5

Service: 5

Worst customer service!!! Female cashier/manager took my order(1drink) and forgot making it, not until I asked after 15mins waiting they couldn’t even find my ticket. Did not apologize or notice me after the drink was done. Bac Xiu Trung tasted like sugar. Please stay away from this store if you don’t wanna get your day ruined!

Food: 1

Service: 1

Worst customer service!!! Female cashier/manager took my order(1drink) and forgot making it, not until I asked after 15mins waiting they couldn’t even find my ticket. Did not apologize or notice me after the drink was done. Bac Xiu Trung tasted like sugar. Please stay away from this store if you don’t wanna get your day ruined!

Food: 1

Service: 1

1 word is bad =) If there are 0 stars, leave them at 0 stars

If you want to try something diferent this is the place

Atmosphere: 5

Food: 5

Service: 4