They cut their pizza with a spoon and they forget your 'complimentary' dipping sauce with your bread/cheese sticks. Place is a joke. Edit: Pizza is colder than room temp and I drove to pick up at the designated time. Not enough time in the damn oven.
Teresa Nunley
Placed my order online at 10:15 am on 11/19 and selected a 12:15 pm delivery for the same day. The driver showed up at 10:51 am. My email confirmation and the printed receipt with the driver clearly showed the requested 12:15 delivery time.
This was for a work lunch. I could not ask my team to eat at 10:51 and I was not about to serve cold pizza two hours later.
I called the Watson Rd location in Arlington, TX. I was told immediately that I did not request a specific delivery time. I explained that I did and that my confirmation proves it. The girl put me on hold and after several minutes a man picked up. I had to explain the entire situation again and he also insisted that no time was requested. I pointed out that both the email and receipt prove otherwise. He said he needed to get the manager.
The manager got on the line and said her name was Amy. I asked if she knew what was going on or if I needed to start over. She said she had no idea what I was talking about and she said it with attitude. I explained everything again. Her first response was that she did not know why I was coming at her. I told her I was frustrated because I had already explained this multiple times and everyone kept insisting I had not selected a delivery time.
At that point I asked how she became a manager. She told me it was because she is good at her job. I told her that a good manager would never talk to a customer the way she was talking to me. A good manager would acknowledge that the situation is odd, understand that I made a clear effort to have the food arrive at a specific time, recognize that their system failed, and choose to make it right for the customer. A good manager would also have her team brief her before picking up the phone with an upset customer.
Instead, Amy told me they would not remake the order. She said she could have declined my order entirely because I did not give two days notice for a six pizza order. I asked how I was supposed to know that, and she said it was company policy. I told her I do not work for Pizza Hut and that the website never displays this information. The site allowed me to place the order and choose a delivery time with no notice of anything requiring two days notice.
She eventually put me on hold and never returned. It was clear she expected me to hang up, which I finally did.
As of now I still do not have a refund. Once the payment clears I will request one through my bank because I refused the order.
This was hands down one of the worst customer service experiences I have ever had.
Service: 1
Giselle Gutierrez
highly recommended
Atmosphere: 5
Food: 5
Service: 5
Chauncey Miller
Great 🍕
Atmosphere: 5
Food: 5
Service: 5
Ashlee \u0026 Shauntel
Great food great service will come again
Atmosphere: 5
Food: 5
Service: 5
Mike Guzman
Nice people and customer service!
Atmosphere: 5
Food: 5
Service: 5
Ang Late
Worst service ever!!! EVERYTIME I get pizza from here its wrong, whether it's delivery or pickup. I ordered 1 med pan cheese & 1 med pan w/onion, bell pepper, easy cheese. Instead the dough on both was not fully cooked, and the easy sauce one had extra sauce.
Atmosphere: 1
Food: 1
Service: 1
Loretta Venerable
Nice crew, good service, timely manner, very pleasant, hot food.
Atmosphere: 4
Food: 4
Service: 5
Nancy Miller
I went to pick up our pizza and when I walked in I spoke, the girl was so rude she never spoke, I spoke 3 times and she still wouldn’t speak, So I asked her DO YOU SPEAK????? And she still didn’t speak, She just asked me was my order pick up! Very Very rude! It was a black girl (small) So I left without paying because I refuse to give my money to a place like that! Customer service was terrible! So I went to another Pizza Hut and they were more friendly.
Great service and they even checked my food before giving it to me! Lovely Service!
Atmosphere: 5
Food: 5
Service: 5
IamTeeshavae Melanin Factz
Every time you come in no one is at the counter they tell at you from the back & it takes forever for them to come up they don’t greet you no type of customer service
Atmosphere: 1
Food: 3
Service: 1
Jes Herna
they take too long !!
Service: 1
Nidal Rabah
Carry out one topping advertised on window for $9.99 I got charged &16.99
Atmosphere: 3
Food: 3
Service: 2
kevin donald
This Pizza Hut is trash they had me waiting for my order they gave away
They cut their pizza with a spoon and they forget your 'complimentary' dipping sauce with your bread/cheese sticks. Place is a joke.
Edit: Pizza is colder than room temp and I drove to pick up at the designated time. Not enough time in the damn oven.
Placed my order online at 10:15 am on 11/19 and selected a 12:15 pm delivery for the same day. The driver showed up at 10:51 am. My email confirmation and the printed receipt with the driver clearly showed the requested 12:15 delivery time.
This was for a work lunch. I could not ask my team to eat at 10:51 and I was not about to serve cold pizza two hours later.
I called the Watson Rd location in Arlington, TX. I was told immediately that I did not request a specific delivery time. I explained that I did and that my confirmation proves it. The girl put me on hold and after several minutes a man picked up. I had to explain the entire situation again and he also insisted that no time was requested. I pointed out that both the email and receipt prove otherwise. He said he needed to get the manager.
The manager got on the line and said her name was Amy. I asked if she knew what was going on or if I needed to start over. She said she had no idea what I was talking about and she said it with attitude. I explained everything again. Her first response was that she did not know why I was coming at her. I told her I was frustrated because I had already explained this multiple times and everyone kept insisting I had not selected a delivery time.
At that point I asked how she became a manager. She told me it was because she is good at her job. I told her that a good manager would never talk to a customer the way she was talking to me. A good manager would acknowledge that the situation is odd, understand that I made a clear effort to have the food arrive at a specific time, recognize that their system failed, and choose to make it right for the customer. A good manager would also have her team brief her before picking up the phone with an upset customer.
Instead, Amy told me they would not remake the order. She said she could have declined my order entirely because I did not give two days notice for a six pizza order. I asked how I was supposed to know that, and she said it was company policy. I told her I do not work for Pizza Hut and that the website never displays this information. The site allowed me to place the order and choose a delivery time with no notice of anything requiring two days notice.
She eventually put me on hold and never returned. It was clear she expected me to hang up, which I finally did.
As of now I still do not have a refund. Once the payment clears I will request one through my bank because I refused the order.
This was hands down one of the worst customer service experiences I have ever had.
Service: 1
highly recommended
Atmosphere: 5
Food: 5
Service: 5
Great 🍕
Atmosphere: 5
Food: 5
Service: 5
Great food great service will come again
Atmosphere: 5
Food: 5
Service: 5
Nice people and customer service!
Atmosphere: 5
Food: 5
Service: 5
Worst service ever!!!
EVERYTIME I get pizza from here its wrong, whether it's delivery or pickup. I ordered 1 med pan cheese & 1 med pan w/onion, bell pepper, easy cheese. Instead the dough on both was not fully cooked, and the easy sauce one had extra sauce.
Atmosphere: 1
Food: 1
Service: 1
Nice crew, good service, timely manner, very pleasant, hot food.
Atmosphere: 4
Food: 4
Service: 5
I went to pick up our pizza and when I walked in I spoke, the girl was so rude she never spoke, I spoke 3 times and she still wouldn’t speak, So I asked her DO YOU SPEAK????? And she still didn’t speak, She just asked me was my order pick up! Very Very rude! It was a black girl (small) So I left without paying because I refuse to give my money to a place like that! Customer service was terrible! So I went to another Pizza Hut and they were more friendly.
Great staff.
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
Great service and they even checked my food before giving it to me! Lovely Service!
Atmosphere: 5
Food: 5
Service: 5
Every time you come in no one is at the counter they tell at you from the back & it takes forever for them to come up they don’t greet you no type of customer service
Atmosphere: 1
Food: 3
Service: 1
they take too long !!
Service: 1
Carry out one topping advertised on window for $9.99 I got charged &16.99
Atmosphere: 3
Food: 3
Service: 2
This Pizza Hut is trash they had me waiting for my order they gave away
Atmosphere: 1
Food: 1
Service: 1
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