I placed an order for a drink on the app at 10:45pm because the closing time indicated was 12am. I arrived to pickup my drink and check-in on the app at 11pm. After sitting for 15 mins and being the only person there they turn the lights out even though it's well before 12am. I catch one of the workers outside and ask about my drink. She has a terrible attitude and tells me I have to contact the app to get my money back because they closed at 11pm. I asked her if I could just get the drink I ordered and she says it hadn't been made even though I ordered it 15 mins before 11pm and the hours of operation indicate 12am not 11pm. She refused to provide me with the drink I ordered which I felt was ridiculous because I didn't order anything other than that. I will never return to this location the customer service is horrible.
Service: 1
Andrea
Service was good and staff was friendly. Food was good and came out fast. Had car issues and one of the workers even came out and helped me.
Food: 5
Service: 5
J Jaime Martinez
Horrible service!! The fries were cold, old 🍟 and 🍔 soggy. Not recommendable
Atmosphere: 1
Food: 1
Service: 1
Cody Hall
Rude and got order wrong spent 30 mins trying to get 2 combos
Atmosphere: 1
Food: 4
Service: 1
Richard Strange
Took to long, food was cold, car hop was rude.
Atmosphere: 2
Food: 2
Service: 2
Jah-Reise Martin
Nyree is an awesome manager! Came here and had an issue with my shake, she came out, super friendly, super attentive and fixed the issue with ease! There was another guy with dreads who was very friendly as well! Great customer service guys good job!
Atmosphere: 5
Food: 5
Service: 5
hot new
Their cony dogs are the tops
John Murphy
I don't want to put your stinking app on my phone! Eliminating jobs by removing dive-in order kiosks is NOT the way to go.
I repeat, your customer shouldn't have to download an app to purchase your food.
Service: 1
Morgan Howard
I ordered a head in the app a route 44 water with no ice and a two piece mozzarella stick. Got to the sonic and it was super busy so I knew it probably take a little bit to come out even though that's all I ordered. Sat there for 30 minutes. And when I started to see people come and go after me, I had to get out of my car to go push the button because I was at one of the stalls that didn't have a button. The girl who was working acted like she had no clue what was going on, couldn't tell me why I haven't got my order. Walked back inside And disappeared again for about 10 minutes. More people coming and going after me. I finally got out again and asked her if they were even working on my order. I got attitude and waved off. About two minutes later I got my order, 45 minutes after I had ordered it and shown up. And they even got that order wrong. This sonic is like two minutes from my house. But I pretty much never wanna go back there.
Digital Clown
Shout out the dude in the Crocs who brought out my ice super fast he was chill.
Wanted to stop and truly thank Brad the general manager Jim the manager and Michael the carhop employee. Each person went beyond expectations when our food was accidentally mixed up. Food was perfect... super hot and fresh. Thank you truly.. we are new to the area and will be back real soon because of this experience. Cheers to an amazing team. Please make it a great day everyday and do it on purpose with purpose #AREALLYSATISFIEDCUSTOMER
Atmosphere: 5
Food: 5
Service: 5
Elda Esparza
Horrible service, person was rude and my order was completely incorrect.
Atmosphere: 1
Food: 1
Service: 1
Ever Ramirez
During my recent visit, I encountered an issue with the service at the establishment. The same individual who took my order was delivering orders outside the establishment. It appears that the establishment is experiencing a shortage of staff. While the food was of satisfactory quality, the service was lacking. The only payment method available at the time of my visit was cash, and cards were not accepted.
Atmosphere: 1
Food: 3
Service: 3
Big Crow
Dear Brad. I 100 precent asked for groovy sauce with the groovy fries I ordered! I also order cheddar peppers and you asked me if I wants ranch and I said no. Regardless as a customer if I am asking for a sauce charge me and bring it out without sass! What you did is very passive aggressive and I will not spend my money at this establishment again Brad!
I placed an order for a drink on the app at 10:45pm because the closing time indicated was 12am. I arrived to pickup my drink and check-in on the app at 11pm. After sitting for 15 mins and being the only person there they turn the lights out even though it's well before 12am. I catch one of the workers outside and ask about my drink. She has a terrible attitude and tells me I have to contact the app to get my money back because they closed at 11pm. I asked her if I could just get the drink I ordered and she says it hadn't been made even though I ordered it 15 mins before 11pm and the hours of operation indicate 12am not 11pm. She refused to provide me with the drink I ordered which I felt was ridiculous because I didn't order anything other than that. I will never return to this location the customer service is horrible.
Service: 1
Service was good and staff was friendly. Food was good and came out fast. Had car issues and one of the workers even came out and helped me.
Food: 5
Service: 5
Horrible service!! The fries were cold, old 🍟 and 🍔 soggy. Not recommendable
Atmosphere: 1
Food: 1
Service: 1
Rude and got order wrong spent 30 mins trying to get 2 combos
Atmosphere: 1
Food: 4
Service: 1
Took to long, food was cold, car hop was rude.
Atmosphere: 2
Food: 2
Service: 2
Nyree is an awesome manager! Came here and had an issue with my shake, she came out, super friendly, super attentive and fixed the issue with ease! There was another guy with dreads who was very friendly as well! Great customer service guys good job!
Atmosphere: 5
Food: 5
Service: 5
Their cony dogs are the tops
I don't want to put your stinking app on my phone!
Eliminating jobs by removing dive-in order kiosks is NOT the way to go.
I repeat, your customer shouldn't have to download an app to purchase your food.
Service: 1
I ordered a head in the app a route 44 water with no ice and a two piece mozzarella stick. Got to the sonic and it was super busy so I knew it probably take a little bit to come out even though that's all I ordered. Sat there for 30 minutes. And when I started to see people come and go after me, I had to get out of my car to go push the button because I was at one of the stalls that didn't have a button. The girl who was working acted like she had no clue what was going on, couldn't tell me why I haven't got my order. Walked back inside And disappeared again for about 10 minutes. More people coming and going after me. I finally got out again and asked her if they were even working on my order. I got attitude and waved off. About two minutes later I got my order, 45 minutes after I had ordered it and shown up. And they even got that order wrong. This sonic is like two minutes from my house. But I pretty much never wanna go back there.
Shout out the dude in the Crocs who brought out my ice super fast he was chill.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They closed earlier. I cried.
Wanted to stop and truly thank Brad the general manager Jim the manager and Michael the carhop employee. Each person went beyond expectations when our food was accidentally mixed up. Food was perfect... super hot and fresh. Thank you truly.. we are new to the area and will be back real soon because of this experience. Cheers to an amazing team. Please make it a great day everyday and do it on purpose with purpose
#AREALLYSATISFIEDCUSTOMER
Atmosphere: 5
Food: 5
Service: 5
Horrible service, person was rude and my order was completely incorrect.
Atmosphere: 1
Food: 1
Service: 1
During my recent visit, I encountered an issue with the service at the establishment. The same individual who took my order was delivering orders outside the establishment. It appears that the establishment is experiencing a shortage of staff. While the food was of satisfactory quality, the service was lacking. The only payment method available at the time of my visit was cash, and cards were not accepted.
Atmosphere: 1
Food: 3
Service: 3
Dear Brad. I 100 precent asked for groovy sauce with the groovy fries I ordered! I also order cheddar peppers and you asked me if I wants ranch and I said no. Regardless as a customer if I am asking for a sauce charge me and bring it out without sass! What you did is very passive aggressive and I will not spend my money at this establishment again Brad!
Service: 1
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