I went in today because I’m diabetic and needed to eat while out shopping. Chose this place cuz it was close , and not busy. I see why now . I walked in and an employee walked in the back did not say hi or I’ll be right with just plain ignored me. Stood there a few minutes and a kitchen worker greeted us and said I’m not sure where he went. ??? Amassed another 5 minutes and asked if so tons could help us. She went to the back and he replied I’m busy. He was supposedly on the phone with a manger. Instead of saying hi can help he said eBay do you want and my son replied what customer service. Coulda put the manager on hold to help a guest. He refused service and told us to get out. Now I see why the place was empty you don’t want to serve anyone. The kitchen help tried and was shocked by his response.
Nicole Hodges
Thank you all keep up the good service
Atmosphere: 5
Food: 5
Service: 5
Katie Palmer
The employees are always so nice! The food is always good! We love the bean burritos and the sweet tea! Definitely one of the best sweet teas for fast food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Super Tostada, Super Taco, Frijoles, Chili Burger
Martha McKinney
Good food
Food: 5
Service: 5
Tammy B
I couldn't wait to get to Taco Casa because we don't have one near me. I wasn't disappointed.
Atmosphere: 5
Food: 5
Service: 5
Wendy Crow
Ordered through Uber Eats. Food was timely and hot. However, not 1 single napkin nor hot sauce included with order. Seriously, do I have to ask for everything?
Erebi Omoro
Ok… so I go to Taco Casa ALL the time in Lewisville. The service, taste, and quality has remained consistent EVERY TIME. However At this location in Arlington, the service was below minimum wage boredom and the food was absolutely AWFUL. Stale chips, tostada, AND Nachos. We had to pull out a bag of chips to accommodate ourselves after spending the upside of $30 for some food. You can tell that the staff doesn’t uphold the franchise’s core values at all. I won’t be back to this location, and will continue to support the Lewisville/Coppell areas because they care and it absolutely shows.
L Neal
Ordered a taco salad with no shell, they put it in a shell. Asked for no beans, there are beans. I had to ask for sweet n low three times because the guy at the window didn't comprehend what it was, I finally said the sweetener in the pink package. I asked for a cup of taco meat and he thought I said beans, twice. I get to the window and the kid kept touching his private area over and over, scratching or something. Gross. I'll try to find another taco place.
Brittnee Mclittle
I am absolutely disgusted by my recent experience at your Taco Casa location. While biting into my taco, I pulled out a long piece of hair embedded in the food. This is beyond unacceptable and raises serious concerns about the cleanliness and food handling practices at your establishment. To make matters worse, I attempted to contact the restaurant over 20 times to address this issue, and not a single call was answered. This level of unprofessionalism is appalling. Not only is it unsanitary to find hair in my food, but your complete lack of responsiveness only adds to the frustration and disappointment. This is a major health violation and a blatant disregard for customer service!!
Jaime Mijares
Came to dine in to eat, ordered my food at 2:37 and received my food at 2:37 before I could even walk away from the register. Fast service, love it
I loved the Taco and Chilada! Bring a Taco Casa to Texas City!
Her
STACY’S CUSTOMER SERVICE IS AS TERRIBLE AS SHE LOOKS!!!!! She is so dismissive and rude!!Def should find another job since she clearly isn’t happy!
Chef Jeffrey
Killer tacos and burritos Frijole Friday.....$1.29 bean burritos Tuesday is the big sale day with $1.29 crispy beef tacos.....eaten at the MacArthur/ 183 location for 15 years......usually pretty good, I recommend always eating inside....best items are super tostada, beef taco, meat burrito and enchilada....
Jennifer
Stopped to grab some dinner on my way home from work last night.... ordered several items for my family including 12 tacos, 6 with no lettuce.... get home and 8 of the tacos were stuffed full of lettuce and cheese.... no meat at all .... I called taco casa... and after a few minutes... the girl expresses that they had run out of meat and so stuffed the tacos full of lettuce...
Lashawn Jones
I ordered two combination burritos and got two bean burritos a lady named Anna was being inappropriate and joking around probably why I got the wrong food
I went in today because I’m diabetic and needed to eat while out shopping. Chose this place cuz it was close , and not busy. I see why now . I walked in and an employee walked in the back did not say hi or I’ll be right with just plain ignored me. Stood there a few minutes and a kitchen worker greeted us and said I’m not sure where he went. ??? Amassed another 5 minutes and asked if so tons could help us. She went to the back and he replied I’m busy. He was supposedly on the phone with a manger. Instead of saying hi can help he said eBay do you want and my son replied what customer service. Coulda put the manager on hold to help a guest. He refused service and told us to get out. Now I see why the place was empty you don’t want to serve anyone. The kitchen help tried and was shocked by his response.
Thank you all keep up the good service
Atmosphere: 5
Food: 5
Service: 5
The employees are always so nice! The food is always good! We love the bean burritos and the sweet tea! Definitely one of the best sweet teas for fast food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Super Tostada, Super Taco, Frijoles, Chili Burger
Good food
Food: 5
Service: 5
I couldn't wait to get to Taco Casa because we don't have one near me. I wasn't disappointed.
Atmosphere: 5
Food: 5
Service: 5
Ordered through Uber Eats. Food was timely and hot. However, not 1 single napkin nor hot sauce included with order. Seriously, do I have to ask for everything?
Ok… so I go to Taco Casa ALL the time in Lewisville. The service, taste, and quality has remained consistent EVERY TIME. However At this location in Arlington, the service was below minimum wage boredom and the food was absolutely AWFUL. Stale chips, tostada, AND Nachos. We had to pull out a bag of chips to accommodate ourselves after spending the upside of $30 for some food. You can tell that the staff doesn’t uphold the franchise’s core values at all. I won’t be back to this location, and will continue to support the Lewisville/Coppell areas because they care and it absolutely shows.
Ordered a taco salad with no shell, they put it in a shell. Asked for no beans, there are beans. I had to ask for sweet n low three times because the guy at the window didn't comprehend what it was, I finally said the sweetener in the pink package. I asked for a cup of taco meat and he thought I said beans, twice. I get to the window and the kid kept touching his private area over and over, scratching or something. Gross. I'll try to find another taco place.
I am absolutely disgusted by my recent experience at your Taco Casa location. While biting into my taco, I pulled out a long piece of hair embedded in the food. This is beyond unacceptable and raises serious concerns about the cleanliness and food handling practices at your establishment.
To make matters worse, I attempted to contact the restaurant over 20 times to address this issue, and not a single call was answered. This level of unprofessionalism is appalling. Not only is it unsanitary to find hair in my food, but your complete lack of responsiveness only adds to the frustration and disappointment. This is a major health violation and a blatant disregard for customer service!!
Came to dine in to eat, ordered my food at 2:37 and received my food at 2:37 before I could even walk away from the register. Fast service, love it
Restaurantji Recommends
I loved the Taco and Chilada! Bring a Taco Casa to Texas City!
STACY’S CUSTOMER SERVICE IS AS TERRIBLE AS SHE LOOKS!!!!! She is so dismissive and rude!!Def should find another job since she clearly isn’t happy!
Killer tacos and burritos
Frijole Friday.....$1.29 bean burritos
Tuesday is the big sale day with $1.29 crispy beef tacos.....eaten at the MacArthur/ 183 location for 15 years......usually pretty good, I recommend always eating inside....best items are super tostada, beef taco, meat burrito and enchilada....
Stopped to grab some dinner on my way home from work last night.... ordered several items for my family including 12 tacos, 6 with no lettuce.... get home and 8 of the tacos were stuffed full of lettuce and cheese.... no meat at all .... I called taco casa... and after a few minutes... the girl expresses that they had run out of meat and so stuffed the tacos full of lettuce...
I ordered two combination burritos and got two bean burritos a lady named Anna was being inappropriate and joking around probably why I got the wrong food
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Combo Burrito
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