Overall a 3 for a few reasons. Ok, the food is great for the most part. It is all authentic, i had a few friends that work at a different location and i can say it is all hand or home made. There is literally nothing from a can. Everything from the chips to the salsa, the chilli, cheese sauces and queso, the rice, beans, all the meats, everything is cooked fresh daily. I mean there is nothing from cans or packages. With that said, as with anything there's going to be fluctuation from place to place because you have a cook that does it better here and a cook that doesn't care over there so you can't really judge every single visit by one visit. You may have 20 visits that are perfect and then have one that ruins everything. So be prepared to have a not-so-great experience but I can tell you your chances of a not-so-great experience are probably slim to none. I would say that out of 10 visits 9 of them are going to be good. I eat at Jalapeno Tree a lot and the reason I gave the three stars today it's because I'm not real impressed with the Athens location. Every visit has always been disappointing if you want my opinion the two best locations are the Gun Barrel City and the Canton location, although Canton has a red-headed waitress that is not pleasant at all so try not to get her, it's an older lady. But don't judge a book by its cover because there might be a very sweet redheaded girl that works there now and it wouldn't be fair to think that she's the one, but you will know if you get the one I'm talking about you'll know exactly she's the one. Okay now for my real complaint which is what earned them three stars. So the Athens location has never been impressive to me and I'm going to go ahead while I've got the small amount of stars and complain about something that's Jalapeno Tree wide their prices can be a bit steep but it's understandable because everything is handmade so I kind of just attribute it to that but the fact that they are charging $17 for an order of chips and salsa is absolutely insane I know what it takes to make chips and salsa and I know how they make their chips and salsa. There is zero justification for an order of chips and salsa to be $17. There is zero justification for an order of chips and salsa to be $10. If there was anything I could change about Jalapeno Tree is the ridiculous price of the chips and salsa. But on a positive note at least they are still one of the few places that give them out free when you sit down at the table I was at a couple of different places in San Antonio and Houston and apparently the Mexican restaurants in the big cities charge now for chips and salsa and I think that is absolutely ridiculous and if anybody is willing to go to one of those places and pay for chips and salsa and you are the problem because that has been a staple and a free staple of Mexican food dining since I can remember and there's no reason it needs to change except greed have a wonderful day! And yes for the most part Jalapeno Tree is a five-star but like I said every cook has a bad day or things can happen so go back a few times and if you still hate it then you can leave a bad review. I try not to review a place with less than 3 unless ive gone back atleast once and then i make sure i mention the first visit and why it was bad and what i found to be fact after the second visit. Goodnight.
Atmosphere: 5
Food: 5
Service: 3
Celeste Parker
The food was great and got out fast! My server Donnie was visiting from another store to help out but did an amazing job as my waiter! The manager on shift was also amazing! I have social anxiety and find it difficult to go to restaurants by myself but they both made me feel super comfortable and I will be coming back!
Atmosphere: 5
Food: 4
Service: 5
Dusty Moore
Last couple times service hasn’t quite been there for us.
Atmosphere: 4
Food: 4
Service: 3
Maxwell Hoch
The flavors were there. Decent texmex chain. But my chilli relleno was meager and barely any beef inside as well. Service was ok but not great . Get the extra spicey salsas picosa if you do go because the regular salsa has 0 spice level
Margaret Fegan
The staff was all nice except the manager. She looked like she didn’t like to be there and we’re super rude. Honestly, I would’ve called her Karen super rude at her employees and everything.. it’s really sad to see good employees having to follow underneath a really bad manager.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Fajita Enchiladas, Chips and Salsa
Papa Bear903
We come in at least 4 times a month. The food is good service is amazing. Thanks everyone
Gregory McCurry
The prices were extremely high for the quality of the food! The lunch menu was priced fairly and I was lucky to have gone during this time! I would not recommend going for dinner unless you want to spend more than you would for a good steak! My wife enjoyed the alcoholic drinks they provided! The waitress is the only reason I gave them 3 stars! We had a large group with separate tickets and she was great!
Donald Kile
Good food and service
Desirea Baylus
If I could give zero stars, I would. Not family friendly.
They had the audacity to kick my sister out because her toddler was throwing a fit. A literal CHILD. I don’t know what is wrong with this world but that is NOT okay. You can bet I will never set foot in this establishment again. And I will be letting every person I know not to go there as well. That was uncalled for and I am very disappointed!
Glenda Williams
Awesome as always! Every time we visit our TX friends we have to eat there. It's a given!
Barb Kubinski
Great food but very cold in the bar area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa
Bobby Kubin
The food here is always great. The service can be spotty at times. That green sauce is incredible, flautas are always delicious and the sour cream chicken enchiladas are my favorite.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Quesadillas, White Queso, Chips and Salsa, Queso
Tara the bartender was awesome
Atmosphere: 5
Food: 5
Service: 5
Overall a 3 for a few reasons. Ok, the food is great for the most part. It is all authentic, i had a few friends that work at a different location and i can say it is all hand or home made. There is literally nothing from a can. Everything from the chips to the salsa, the chilli, cheese sauces and queso, the rice, beans, all the meats, everything is cooked fresh daily. I mean there is nothing from cans or packages. With that said, as with anything there's going to be fluctuation from place to place because you have a cook that does it better here and a cook that doesn't care over there so you can't really judge every single visit by one visit. You may have 20 visits that are perfect and then have one that ruins everything. So be prepared to have a not-so-great experience but I can tell you your chances of a not-so-great experience are probably slim to none. I would say that out of 10 visits 9 of them are going to be good. I eat at Jalapeno Tree a lot and the reason I gave the three stars today it's because I'm not real impressed with the Athens location. Every visit has always been disappointing if you want my opinion the two best locations are the Gun Barrel City and the Canton location, although Canton has a red-headed waitress that is not pleasant at all so try not to get her, it's an older lady. But don't judge a book by its cover because there might be a very sweet redheaded girl that works there now and it wouldn't be fair to think that she's the one, but you will know if you get the one I'm talking about you'll know exactly she's the one. Okay now for my real complaint which is what earned them three stars. So the Athens location has never been impressive to me and I'm going to go ahead while I've got the small amount of stars and complain about something that's Jalapeno Tree wide their prices can be a bit steep but it's understandable because everything is handmade so I kind of just attribute it to that but the fact that they are charging $17 for an order of chips and salsa is absolutely insane I know what it takes to make chips and salsa and I know how they make their chips and salsa. There is zero justification for an order of chips and salsa to be $17. There is zero justification for an order of chips and salsa to be $10. If there was anything I could change about Jalapeno Tree is the ridiculous price of the chips and salsa. But on a positive note at least they are still one of the few places that give them out free when you sit down at the table I was at a couple of different places in San Antonio and Houston and apparently the Mexican restaurants in the big cities charge now for chips and salsa and I think that is absolutely ridiculous and if anybody is willing to go to one of those places and pay for chips and salsa and you are the problem because that has been a staple and a free staple of Mexican food dining since I can remember and there's no reason it needs to change except greed have a wonderful day! And yes for the most part Jalapeno Tree is a five-star but like I said every cook has a bad day or things can happen so go back a few times and if you still hate it then you can leave a bad review. I try not to review a place with less than 3 unless ive gone back atleast once and then i make sure i mention the first visit and why it was bad and what i found to be fact after the second visit. Goodnight.
Atmosphere: 5
Food: 5
Service: 3
The food was great and got out fast! My server Donnie was visiting from another store to help out but did an amazing job as my waiter! The manager on shift was also amazing! I have social anxiety and find it difficult to go to restaurants by myself but they both made me feel super comfortable and I will be coming back!
Atmosphere: 5
Food: 4
Service: 5
Last couple times service hasn’t quite been there for us.
Atmosphere: 4
Food: 4
Service: 3
The flavors were there. Decent texmex chain. But my chilli relleno was meager and barely any beef inside as well. Service was ok but not great . Get the extra spicey salsas picosa if you do go because the regular salsa has 0 spice level
The staff was all nice except the manager. She looked like she didn’t like to be there and we’re super rude. Honestly, I would’ve called her Karen super rude at her employees and everything.. it’s really sad to see good employees having to follow underneath a really bad manager.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Fajita Enchiladas, Chips and Salsa
We come in at least 4 times a month. The food is good service is amazing. Thanks everyone
The prices were extremely high for the quality of the food! The lunch menu was priced fairly and I was lucky to have gone during this time! I would not recommend going for dinner unless you want to spend more than you would for a good steak! My wife enjoyed the alcoholic drinks they provided! The waitress is the only reason I gave them 3 stars! We had a large group with separate tickets and she was great!
Good food and service
If I could give zero stars, I would. Not family friendly.
Restaurantji Recommends
They had the audacity to kick my sister out because her toddler was throwing a fit. A literal CHILD. I don’t know what is wrong with this world but that is NOT okay. You can bet I will never set foot in this establishment again. And I will be letting every person I know not to go there as well. That was uncalled for and I am very disappointed!
Awesome as always! Every time we visit our TX friends we have to eat there. It's a given!
Great food but very cold in the bar area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa
The food here is always great. The service can be spotty at times. That green sauce is incredible, flautas are always delicious and the sour cream chicken enchiladas are my favorite.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Quesadillas, White Queso, Chips and Salsa, Queso
Food was ok. Staff were wonderful.
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