Anytime I come to this place the workers are lazy and it seems like they don't want to work. I came at 8 pm and they were already closing and putting things away, even though the sign says they close at 9 pm.
Krystal P.
Went to this location and the hours said it closed at 10pm. We pulled up at 9:20 all lights out it were out and it was closed.
Sandra G.
In all honesty, the ice cream options here are great! But... the employees who work there is what makes this place have low ratings. As side from being unprofessional, they are not hygiene oriented! The hispanic female went from touching the pen that was in her mouth to my touching my cone. After telling her nicely I will not except nor pay for the cone, she then turns to I'm guessing her shift manage and says, "I gunna walk out! I ain't gunna take people sh*t". I was floored when she said that! Was i supposed to except and pay for a germ contaminated cone? Shift manager was not any help... I felt bad in a way for the manager, because it seemed as if he didn't know what to do... I know(from experience) food service is tough, but there is no need to act that way... Before this incident, this place was our favorite place for ice cream..... but then again there were different employees....
Heather C.
Four stars only because of the ice cream. Service is three stars. There are great ice cream choices and options for sundaes, shakes, and other ice cream treats. Also, here you get almonds on top instead of peanuts. It's quite a treat!The problem is service is hit and miss. Sometimes the employee is very friendly; other times the employee is either disinterested or annoyed.
Heather B.
Four stars only because of the ice cream. Service is three stars. There are great ice cream choices and options for sundaes, shakes, and other ice cream treats. Also, here you get almonds on top instead of peanuts. It's quite a treat! The problem is that service is hit and miss. Sometimes employees are very friendly; other times they are either disinterested or annoyed.
logan gordon
The mask mandate is over. However, the woman or man (not really sure which) said we were required to were a mask. I put my shirt up over my nose and mouth but that wasn’t acceptable (even though that’s literally the same as a mask). But when I grabbed a paper napkin and held it over my mouth (and not my nose) then she (or he) would serve us. So is this company promoting compliance, or stupidity? It seems like both.
Dave Powell
Love their 31 flavors. Just delicious.
Michelle M.
Stopped in after work yesterday. Waited on by a lady with dark hair. She went to grab my cone with bare hands, I had to ask her to please put gloves on. She was all woops, sorry. We're 13 months into a global pandemic people, gloves when touching someone else's food is basic.
They changed their hours of operation, but didnt bother to change to update them online. My girl and just drove across town to get some ice cream, only to find a locked and empty store. Very inconsiderate to the people who keep them afloat in a time when many are going out of business due to the china plague.
Courtney Norris
Had a coupon for a free scoop for downloading the app and because the barcode wouldn’t scan at the store they wouldn’t allow me to have a scoop of ice cream. Once I redeemed the coupon it timed out after 5 minutes so now I can’t even try to use it at another location. The manager did not do anything. Poor customer service.
Dani Paige
It clearly states that your location closes at 10pm on Sunday's. So I'm confused as to why your employees locked the doors at 9:27? Then, stand behind the counter on their cell phones and pretend they dont see ppl standing outside/ knocking on the door. There's not a lot that we can do for our children during this time, but this was the one thing they wanted. Thanks for ruining that
Corky Nunley
ALL THAT DELICIOUS ICE CREAM
Rachel Torok
Advertised that it was opened until 10pm, when I got there they had closed at 9pm. I guess they make up their own closing times.
Anytime I come to this place the workers are lazy and it seems like they don't want to work. I came at 8 pm and they were already closing and putting things away, even though the sign says they close at 9 pm.
Went to this location and the hours said it closed at 10pm. We pulled up at 9:20 all lights out it were out and it was closed.
In all honesty, the ice cream options here are great! But... the employees who work there is what makes this place have low ratings. As side from being unprofessional, they are not hygiene oriented! The hispanic female went from touching the pen that was in her mouth to my touching my cone. After telling her nicely I will not except nor pay for the cone, she then turns to I'm guessing her shift manage and says, "I gunna walk out! I ain't gunna take people sh*t". I was floored when she said that! Was i supposed to except and pay for a germ contaminated cone? Shift manager was not any help... I felt bad in a way for the manager, because it seemed as if he didn't know what to do... I know(from experience) food service is tough, but there is no need to act that way... Before this incident, this place was our favorite place for ice cream..... but then again there were different employees....
Four stars only because of the ice cream. Service is three stars. There are great ice cream choices and options for sundaes, shakes, and other ice cream treats. Also, here you get almonds on top instead of peanuts. It's quite a treat!The problem is service is hit and miss. Sometimes the employee is very friendly; other times the employee is either disinterested or annoyed.
Four stars only because of the ice cream. Service is three stars. There are great ice cream choices and options for sundaes, shakes, and other ice cream treats. Also, here you get almonds on top instead of peanuts. It's quite a treat! The problem is that service is hit and miss. Sometimes employees are very friendly; other times they are either disinterested or annoyed.
The mask mandate is over. However, the woman or man (not really sure which) said we were required to were a mask. I put my shirt up over my nose and mouth but that wasn’t acceptable (even though that’s literally the same as a mask). But when I grabbed a paper napkin and held it over my mouth (and not my nose) then she (or he) would serve us. So is this company promoting compliance, or stupidity? It seems like both.
Love their 31 flavors. Just delicious.
Stopped in after work yesterday. Waited on by a lady with dark hair. She went to grab my cone with bare hands, I had to ask her to please put gloves on. She was all woops, sorry. We're 13 months into a global pandemic people, gloves when touching someone else's food is basic.
Great customer service and excellent ice cream!
family tradition for us !!
Restaurantji Recommends
They changed their hours of operation, but didnt bother to change to update them online. My girl and just drove across town to get some ice cream, only to find a locked and empty store. Very inconsiderate to the people who keep them afloat in a time when many are going out of business due to the china plague.
Had a coupon for a free scoop for downloading the app and because the barcode wouldn’t scan at the store they wouldn’t allow me to have a scoop of ice cream. Once I redeemed the coupon it timed out after 5 minutes so now I can’t even try to use it at another location. The manager did not do anything. Poor customer service.
It clearly states that your location closes at 10pm on Sunday's. So I'm confused as to why your employees locked the doors at 9:27? Then, stand behind the counter on their cell phones and pretend they dont see ppl standing outside/ knocking on the door. There's not a lot that we can do for our children during this time, but this was the one thing they wanted. Thanks for ruining that
ALL THAT DELICIOUS ICE CREAM
Advertised that it was opened until 10pm, when I got there they had closed at 9pm. I guess they make up their own closing times.