Waited 10 min when I was the only person in line and no one was wearing gloves or a hairnet… touched my ice cream cone with bare hands and found a hair in my ice cream.. absolutely disgusting!
Atmosphere: 1
Food: 1
Service: 1
Ryan B
Hours say open until 10. It’s 930 and they are closed. There are 2 other cars parked trying to get in. If you’re gonna close early at least update your hours. Pic is the other customers trying to get in.
Service: 1
Melissa
Went to ask for Dubai chocolate bar and they had no idea what I was talking about so I then brought a butter pecan ice cream and I was not good at all it tasted like old ice cream 😢
Atmosphere: 1
Food: 1
Service: 1
Kelly Padron
Arrived at 7:50, the lights are turned off and doors are locked. The website says they close at 10pm but they closed hours earlier than they should have. This has happened more than once, baskin Robbin’s needs to change their operation hours correctly to reflect proper closing times or talk to their workers please.
Atmosphere: 1
Service: 1
Nayeli Perez
The place says it closes at 10 but they closed at 9 like wth ?
Ahmed Aly
Why do the hours on the website say close at 10 pm when your staff close the doors an hour early? I went there at 9:15pm found out lights are off and 2 girls in there waving we are closed
Service: 1
I Lovely
Even though the hours for this location were updated to reflect closing at 10pm every night of the week, we arrived at 9:22 to find the location closed and the staff cleaning.
Service: 1
Ernesto Rodriguez
I don't know why they advertise open until 10pm but the stupid young employees close an hour early.
Hours state they're open till 10pm on Friday. We got there at 8:30 and were able to place our order but one employee was putting up tables except for the one left for their friends. We sat down on some chairs still left and were told the dining room was closed. We couldn't stay there to eat even though they continually served other customers. Lights were off and one employee poured melted ice cream back into one of the tubs. Customer service is nil.
Atmosphere: 1
Service: 1
J M
So many choices to choose from. ...new fav each time....Try " The Cookie Monster"....share a cup with a friend Ladies!
Kid-friendliness: love the TV...like cartoons....entertaining and lets you know all the new flavors,..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jamoca Almond Fudge, Banana Split, Chocolate Almond Ice Cream, Old Fashioned Butter Pecan, Chocolate Chip Cookie Dough Sundae, Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza, Monster Creature Creations
Ana Laura Moreno
Love this place. But how we gonna show up 25 mins before they close and they're CLOSED... disappointing.
Atmosphere: 1
Food: 3
Service: 1
Ana Laura Villanueva
Love this place. But how we gonna show up 25 mins before they close and they're CLOSED... disappointing.
Atmosphere: 1
Food: 3
Service: 1
Stephanie Maldonado
I used to love going to Baskin Robbins on Wm Cannon I'm from South austin and have been going there for years. However, I'm not sure if they got new owners or what is going on but the service there is terrible everytime. The people working there are so rude not even a hello when you walk in and they act like your inconveniencing them. The store is supposed to close at 9 but we have gone there multiple times before 9 the doors are locked and the lights are off.
Waited 10 min when I was the only person in line and no one was wearing gloves or a hairnet… touched my ice cream cone with bare hands and found a hair in my ice cream.. absolutely disgusting!
Atmosphere: 1
Food: 1
Service: 1
Hours say open until 10. It’s 930 and they are closed. There are 2 other cars parked trying to get in. If you’re gonna close early at least update your hours. Pic is the other customers trying to get in.
Service: 1
Went to ask for Dubai chocolate bar and they had no idea what I was talking about so I then brought a butter pecan ice cream and I was not good at all it tasted like old ice cream 😢
Atmosphere: 1
Food: 1
Service: 1
Arrived at 7:50, the lights are turned off and doors are locked. The website says they close at 10pm but they closed hours earlier than they should have. This has happened more than once, baskin Robbin’s needs to change their operation hours correctly to reflect proper closing times or talk to their workers please.
Atmosphere: 1
Service: 1
The place says it closes at 10 but they closed at 9 like wth ?
Why do the hours on the website say close at 10 pm when your staff close the doors an hour early? I went there at 9:15pm found out lights are off and 2 girls in there waving we are closed
Service: 1
Even though the hours for this location were updated to reflect closing at 10pm every night of the week, we arrived at 9:22 to find the location closed and the staff cleaning.
Service: 1
I don't know why they advertise open until 10pm but the stupid young employees close an hour early.
Always closed before 9. Google says 10pm. Fix it.
Getting less but spending more.
Restaurantji Recommends
Hours state they're open till 10pm on Friday. We got there at 8:30 and were able to place our order but one employee was putting up tables except for the one left for their friends. We sat down on some chairs still left and were told the dining room was closed. We couldn't stay there to eat even though they continually served other customers. Lights were off and one employee poured melted ice cream back into one of the tubs. Customer service is nil.
Atmosphere: 1
Service: 1
So many choices to choose from.
...new fav each time....Try " The Cookie Monster"....share a cup with a friend Ladies!
Kid-friendliness: love the TV...like cartoons....entertaining and lets you know all the new flavors,..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jamoca Almond Fudge, Banana Split, Chocolate Almond Ice Cream, Old Fashioned Butter Pecan, Chocolate Chip Cookie Dough Sundae, Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza, Monster Creature Creations
Love this place. But how we gonna show up 25 mins before they close and they're CLOSED... disappointing.
Atmosphere: 1
Food: 3
Service: 1
Love this place. But how we gonna show up 25 mins before they close and they're CLOSED... disappointing.
Atmosphere: 1
Food: 3
Service: 1
I used to love going to Baskin Robbins on Wm Cannon I'm from South austin and have been going there for years. However, I'm not sure if they got new owners or what is going on but the service there is terrible everytime.
The people working there are so rude not even a hello when you walk in and they act like your inconveniencing them.
The store is supposed to close at 9 but we have gone there multiple times before 9 the doors are locked and the lights are off.
Atmosphere: 1
Service: 1
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