I would go on with a list of everything that was wrong with my interactions here today but I know no one at this place cares. The staff is unsupervised teenagers and they're training new staff. By talking to him over the headset. It took almost 15 minutes to make two cups of ice cream because the kid had no clue what he was doing I could have done it faster that's with never seeing the post system. I wish them luck since Amy's ice cream is across 290
Atmosphere: 4
Food: 4
Service: 1
Justin Orwig
I’m leaving 5 star to combat the negative reviews. Yes the seating area needs a deep clean because it’s an ice cream and donut shop; both of which are made of sticky things that will be constantly spilled. And it’s serviced by high school kids.
But the ice cream is good, reliable Baskin Robbins. They have a ton of flavors. It’s in the neighborhood and doesn’t cost $12 per serving.
Atmosphere: 4
Food: 5
Service: 5
Lore Cottone
I went to BR with my grandson for a treat. The ice cream favor I wanted they did not have. But they did have it in the cooler. He refused to use the cooler ice cream so I got nothing. Very disappointed. I felt he could have asked his manager since they did have it in a different package. Too bad. I guess customer service is not living at BR.
Atmosphere: 5
Food: 1
Service: 1
John-Lindsay Ayers
Baskin Robbin’s owner: I’m a lover of BR icecream but please, please clean your establishment. I want to come here, but it was so disgusting today I could not even order. There is spilled and dried icecream all over the outside of glass. This seems like bad management as all the employees were standing around in the back yelling (at a game possibly). Please please fix this. I don’t want to stop coming here but I’m not sure I can again after today.
Atmosphere: 1
Food: 5
Service: 3
RED “RED” FIRE
The cashiers were awesome and I felt like a kid again eating 2 scoops of ice cream! IG GodSentRed
Lindsay Ayers
Baskin Robbin’s owner: I’m a lover of BR icecream but please, please clean your establishment. I want to come here, but it was so disgusting today I could not even order. There is spilled and dried icecream all over the outside of glass. This seems like bad management as all the employees were standing around in the back yelling (at a game possibly). Please please fix this. I don’t want to stop coming here but I’m not sure I can again after today.
Atmosphere: 1
Food: 5
Service: 3
Robert Ossian
Stopped in with the kids after dinner and as we stood in line an employee came out and rudely announced that the store closed at 9:00 p.m., and Even though we were in the middle of our order we needed to leave and could not order anything. My kids were very confused, as was I. We went to TCBY and will never be going back to Baskin Robbins.
Collin Nielsen
Reviewing from when I went there multiple times a few years ago, I will update the review after I go again soon to see if it has changed. My prior experiences were as follows: always out of flavors because the staff was lazy and wouldn't restock. How do I know? Because they were never busy and stayed out of stock of flavors for days. Staff had no enthusiasm, rude, and unpleasant. You could tell they didn't care about not doing their job. When entering the store, no employee up front all of them were in the back every time. They definitely weren't making more product. And I do want to make it clear it was the employees then I am talking about, but I and others did notice they seemed to be busy taking "stuff" in the back rather than working. They would also always close the store hours early, probably to do what I stated prior. Overall, it was the worst basking robins and one of the worst food places I have ever been to. Hopefully, they have gotten new staff since then, and things are much better now, but we'll see.
Orion Okeefe
Wow, there's having a bad day and then there's going out of your way to be rude!
I hadn’t been to a Baskin Robbins for at least 10 years. I decided to “settle” and just get a cone of regular old chocolate chip. I was reminded that Baskin Robbins makes REALLY good ice cream.
Vee “RED” Castro
The cashiers were awesome and I felt like a kid again eating 2 dogs of ice cream
Michael E
Worst Baskin Robbins ever. Constantly out of flavors, they close at 7pm so you can forget all about that after dinner ice cream and the staff seem out of it.
Chasney Boyd
Worst baskins ever. Their version of a macchiato taste like Milk looks like it.
I would go on with a list of everything that was wrong with my interactions here today but I know no one at this place cares. The staff is unsupervised teenagers and they're training new staff. By talking to him over the headset. It took almost 15 minutes to make two cups of ice cream because the kid had no clue what he was doing I could have done it faster that's with never seeing the post system. I wish them luck since Amy's ice cream is across 290
Atmosphere: 4
Food: 4
Service: 1
I’m leaving 5 star to combat the negative reviews. Yes the seating area needs a deep clean because it’s an ice cream and donut shop; both of which are made of sticky things that will be constantly spilled. And it’s serviced by high school kids.
But the ice cream is good, reliable Baskin Robbins. They have a ton of flavors. It’s in the neighborhood and doesn’t cost $12 per serving.
Atmosphere: 4
Food: 5
Service: 5
I went to BR with my grandson for a treat. The ice cream favor I wanted they did not have. But they did have it in the cooler. He refused to use the cooler ice cream so I got nothing. Very disappointed. I felt he could have asked his manager since they did have it in a different package. Too bad. I guess customer service is not living at BR.
Atmosphere: 5
Food: 1
Service: 1
Baskin Robbin’s owner: I’m a lover of BR icecream but please, please clean your establishment. I want to come here, but it was so disgusting today I could not even order. There is spilled and dried icecream all over the outside of glass. This seems like bad management as all the employees were standing around in the back yelling (at a game possibly). Please please fix this. I don’t want to stop coming here but I’m not sure I can again after today.
Atmosphere: 1
Food: 5
Service: 3
The cashiers were awesome and I felt like a kid again eating 2 scoops of ice cream! IG GodSentRed
Baskin Robbin’s owner: I’m a lover of BR icecream but please, please clean your establishment. I want to come here, but it was so disgusting today I could not even order. There is spilled and dried icecream all over the outside of glass. This seems like bad management as all the employees were standing around in the back yelling (at a game possibly). Please please fix this. I don’t want to stop coming here but I’m not sure I can again after today.
Atmosphere: 1
Food: 5
Service: 3
Stopped in with the kids after dinner and as we stood in line an employee came out and rudely announced that the store closed at 9:00 p.m., and Even though we were in the middle of our order we needed to leave and could not order anything. My kids were very confused, as was I. We went to TCBY and will never be going back to Baskin Robbins.
Reviewing from when I went there multiple times a few years ago, I will update the review after I go again soon to see if it has changed. My prior experiences were as follows: always out of flavors because the staff was lazy and wouldn't restock. How do I know? Because they were never busy and stayed out of stock of flavors for days. Staff had no enthusiasm, rude, and unpleasant. You could tell they didn't care about not doing their job. When entering the store, no employee up front all of them were in the back every time. They definitely weren't making more product. And I do want to make it clear it was the employees then I am talking about, but I and others did notice they seemed to be busy taking "stuff" in the back rather than working. They would also always close the store hours early, probably to do what I stated prior. Overall, it was the worst basking robins and one of the worst food places I have ever been to. Hopefully, they have gotten new staff since then, and things are much better now, but we'll see.
Wow, there's having a bad day and then there's going out of your way to be rude!
Long line and not ready order picked up?
Restaurantji Recommends
I hadn’t been to a Baskin Robbins for at least 10 years. I decided to “settle” and just get a cone of regular old chocolate chip. I was reminded that Baskin Robbins makes REALLY good ice cream.
The cashiers were awesome and I felt like a kid again eating 2 dogs of ice cream
Worst Baskin Robbins ever. Constantly out of flavors, they close at 7pm so you can forget all about that after dinner ice cream and the staff seem out of it.
Worst baskins ever. Their version of a macchiato taste like Milk looks like it.
Perfect morning smiles ?, thank you.
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