My family and I go to this Baskin Robbinās/Dunkin Donuts at least once every 10 days. Generally service is acceptable but coffee and ice cream is good so we go often. Today my family went in, ordered 3 ice creams and ended up wasting 40 minutes as the shift manager Chris called the police on a women and two small kids because he does not know how to use a cash register.
My wife paid for a bill he presented to her and sat outside with the kids. Chris came out 5 minutes later and started yelling at my wife in front of the kids that she did not pay the bill. She showed him the transaction on the AMEX but he kept yelling and insisting that she didnāt pay the bill and then threatened to call the policeā¦. She told him the bill is paid and he can call the police. So Chris called the police! While waiting for the police the other store employee realized that Chris charged my family for a prior order for 2 coffees (so customer before us did not pay), and asked if the coffees $8 can be refunded and charge again the card for three ice creams $11. This employee was very apologetic and issue was resolved. Suspecting that Chris might lie to the police my wife stayed and waited for the police who in the end apologized for the inconvenience.
Chris never apologized for his error and aggressive behavior, or the inconvenience he created.
Krishna T
Super friendly employees and kids love to visit here
Craig Hodge
I always eat too much because I canāt decide on the flavors. Service is awesome.
J. Reed
I would go on with a list of everything that was wrong with my interactions here today but I know no one at this place cares. The staff is unsupervised teenagers and they're training new staff. By talking to him over the headset. It took almost 15 minutes to make two cups of ice cream because the kid had no clue what he was doing I could have done it faster that's with never seeing the post system. I wish them luck since Amy's ice cream is across 290
Atmosphere: 4
Food: 4
Service: 1
Justin Orwig
Iām leaving 5 star to combat the negative reviews. Yes the seating area needs a deep clean because itās an ice cream and donut shop; both of which are made of sticky things that will be constantly spilled. And itās serviced by high school kids.
But the ice cream is good, reliable Baskin Robbins. They have a ton of flavors. Itās in the neighborhood and doesnāt cost $12 per serving.
Atmosphere: 4
Food: 5
Service: 5
Lore Cottone
I went to BR with my grandson for a treat. The ice cream favor I wanted they did not have. But they did have it in the cooler. He refused to use the cooler ice cream so I got nothing. Very disappointed. I felt he could have asked his manager since they did have it in a different package. Too bad. I guess customer service is not living at BR.
Atmosphere: 5
Food: 1
Service: 1
John-Lindsay Ayers
Baskin Robbinās owner: Iām a lover of BR icecream but please, please clean your establishment. I want to come here, but it was so disgusting today I could not even order. There is spilled and dried icecream all over the outside of glass. This seems like bad management as all the employees were standing around in the back yelling (at a game possibly). Please please fix this. I donāt want to stop coming here but Iām not sure I can again after today.
Atmosphere: 1
Food: 5
Service: 3
RED āREDā FIRE
The cashiers were awesome and I felt like a kid again eating 2 scoops of ice cream! IG GodSentRed
Lindsay Ayers
Baskin Robbinās owner: Iām a lover of BR icecream but please, please clean your establishment. I want to come here, but it was so disgusting today I could not even order. There is spilled and dried icecream all over the outside of glass. This seems like bad management as all the employees were standing around in the back yelling (at a game possibly). Please please fix this. I donāt want to stop coming here but Iām not sure I can again after today.
Stopped in with the kids after dinner and as we stood in line an employee came out and rudely announced that the store closed at 9:00 p.m., and Even though we were in the middle of our order we needed to leave and could not order anything. My kids were very confused, as was I. We went to TCBY and will never be going back to Baskin Robbins.
Collin Nielsen
Reviewing from when I went there multiple times a few years ago, I will update the review after I go again soon to see if it has changed. My prior experiences were as follows: always out of flavors because the staff was lazy and wouldn't restock. How do I know? Because they were never busy and stayed out of stock of flavors for days. Staff had no enthusiasm, rude, and unpleasant. You could tell they didn't care about not doing their job. When entering the store, no employee up front all of them were in the back every time. They definitely weren't making more product. And I do want to make it clear it was the employees then I am talking about, but I and others did notice they seemed to be busy taking "stuff" in the back rather than working. They would also always close the store hours early, probably to do what I stated prior. Overall, it was the worst basking robins and one of the worst food places I have ever been to. Hopefully, they have gotten new staff since then, and things are much better now, but we'll see.
VANESSA āREDā FIRE
The cashiers were awesome and I felt like a kid again eating 2 scoops of ice cream! IG GodSentRed
Orion Okeefe
Wow, there's having a bad day and then there's going out of your way to be rude!
No bananas for Banana Split or Royale. š¢
My family and I go to this Baskin Robbinās/Dunkin Donuts at least once every 10 days. Generally service is acceptable but coffee and ice cream is good so we go often.
Today my family went in, ordered 3 ice creams and ended up wasting 40 minutes as the shift manager Chris called the police on a women and two small kids because he does not know how to use a cash register.
My wife paid for a bill he presented to her and sat outside with the kids. Chris came out 5 minutes later and started yelling at my wife in front of the kids that she did not pay the bill. She showed him the transaction on the AMEX but he kept yelling and insisting that she didnāt pay the bill and then threatened to call the policeā¦. She told him the bill is paid and he can call the police. So Chris called the police! While waiting for the police the other store employee realized that Chris charged my family for a prior order for 2 coffees (so customer before us did not pay), and asked if the coffees $8 can be refunded and charge again the card for three ice creams $11. This employee was very apologetic and issue was resolved.
Suspecting that Chris might lie to the police my wife stayed and waited for the police who in the end apologized for the inconvenience.
Chris never apologized for his error and aggressive behavior, or the inconvenience he created.
Super friendly employees and kids love to visit here
I always eat too much because I canāt decide on the flavors. Service is awesome.
I would go on with a list of everything that was wrong with my interactions here today but I know no one at this place cares. The staff is unsupervised teenagers and they're training new staff. By talking to him over the headset. It took almost 15 minutes to make two cups of ice cream because the kid had no clue what he was doing I could have done it faster that's with never seeing the post system. I wish them luck since Amy's ice cream is across 290
Atmosphere: 4
Food: 4
Service: 1
Iām leaving 5 star to combat the negative reviews. Yes the seating area needs a deep clean because itās an ice cream and donut shop; both of which are made of sticky things that will be constantly spilled. And itās serviced by high school kids.
But the ice cream is good, reliable Baskin Robbins. They have a ton of flavors. Itās in the neighborhood and doesnāt cost $12 per serving.
Atmosphere: 4
Food: 5
Service: 5
I went to BR with my grandson for a treat. The ice cream favor I wanted they did not have. But they did have it in the cooler. He refused to use the cooler ice cream so I got nothing. Very disappointed. I felt he could have asked his manager since they did have it in a different package. Too bad. I guess customer service is not living at BR.
Atmosphere: 5
Food: 1
Service: 1
Baskin Robbinās owner: Iām a lover of BR icecream but please, please clean your establishment. I want to come here, but it was so disgusting today I could not even order. There is spilled and dried icecream all over the outside of glass. This seems like bad management as all the employees were standing around in the back yelling (at a game possibly). Please please fix this. I donāt want to stop coming here but Iām not sure I can again after today.
Atmosphere: 1
Food: 5
Service: 3
The cashiers were awesome and I felt like a kid again eating 2 scoops of ice cream! IG GodSentRed
Baskin Robbinās owner: Iām a lover of BR icecream but please, please clean your establishment. I want to come here, but it was so disgusting today I could not even order. There is spilled and dried icecream all over the outside of glass. This seems like bad management as all the employees were standing around in the back yelling (at a game possibly). Please please fix this. I donāt want to stop coming here but Iām not sure I can again after today.
Atmosphere: 1
Food: 5
Service: 3
Restaurantji Recommends
Stopped in with the kids after dinner and as we stood in line an employee came out and rudely announced that the store closed at 9:00 p.m., and Even though we were in the middle of our order we needed to leave and could not order anything. My kids were very confused, as was I. We went to TCBY and will never be going back to Baskin Robbins.
Reviewing from when I went there multiple times a few years ago, I will update the review after I go again soon to see if it has changed. My prior experiences were as follows: always out of flavors because the staff was lazy and wouldn't restock. How do I know? Because they were never busy and stayed out of stock of flavors for days. Staff had no enthusiasm, rude, and unpleasant. You could tell they didn't care about not doing their job. When entering the store, no employee up front all of them were in the back every time. They definitely weren't making more product. And I do want to make it clear it was the employees then I am talking about, but I and others did notice they seemed to be busy taking "stuff" in the back rather than working. They would also always close the store hours early, probably to do what I stated prior. Overall, it was the worst basking robins and one of the worst food places I have ever been to. Hopefully, they have gotten new staff since then, and things are much better now, but we'll see.
The cashiers were awesome and I felt like a kid again eating 2 scoops of ice cream! IG GodSentRed
Wow, there's having a bad day and then there's going out of your way to be rude!
Long line and not ready order picked up?
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