Ordering with the mobile app works well. The ordering kiosk is a bit hidden away, so it’s not intuitive. Cappuccino was alright, but nothing
Atmosphere: 5
Food: 3
Service: 4
Sophia D
Ordered a coffee. After waiting for about 6-7 minutes I had a look through the clear window- the machine was frozen without any indication that anything is wrong with it or a way to proceed next. Tried contacting support and that was broken too. There needs to be an easy follow up of “my coffee didn’t show up, cancel order”
praveenpno
Ordering and pickup process was seamless with the 3-digit pin system, but the latte I ordered didn't quite match the expected taste. Considering the cost, the experience fell short. The concept of this coffee ordering setup is innovative, but improvements in taste are essential for a better customer experience.
Atmosphere: 3
Food: 2
Service: 5
Roger L. Conner
Ordered a 16 oz latte. 5.50. Was like thinly flavored coffee. Could barely taste coffee flavor. Stay away!
Atmosphere: 1
Food: 1
Service: 3
Zack Reynolds
Ordered two drinks, the machine got hung up and never delivered my order! Tried calling the "24/7" service line and got voicemail box twice.
Atmosphere: 1
Food: 1
Service: 1
Daniel Garner
The machine took my money, but would not let me get my coffee. I spent a couple minutes tapping the screen like the fool I apparently am, and even tried the QR code option. I was a Costa coffee fan until today.
Z Hass
The cappuccino was like a latte. Just too much milk and little foam. Owned by Coca Cola.
Jared G.
Four stars only becuase this one keeps breaking down! There are a couple machines in the Austin Airport and usually at least one is working if the other is down.I like this robot machine becuase it doesn't usually have a huge line. The Austin airport used to have local only businesses, and we liked that. 15 years after starting here, they have become money hungry and theres multiple Star*ucks instead. I used to be happy to direct visitors to the Fara Cafe (now a wheelchair seating area. The owner of Fara is a great guy.) or Austin Java instead.Anyways, Costa Coffe is good. It is a novelty, kind of, to see a machine making your drink through a window, and having the robot arm whizz it back and forth, but I like it.I usually get a hot Mocha, but I was happy to find a Milk drink (no caffeine) for when I need a late night treat. The costs is similar to most other coffee shops. It remembers your settings when you swipe your card so you don't have to enter your name and pin that releases the drink from the automated door.I have tried the Caramel Machiatto and a regular coffee as well. The system lets you adjust all the items in the drink (sweetener, flavoring, milk type etc) as long as its stocked.Walking past the 20+ deep line at the other places while already holding my Mocha is just a bonus to me, as the coffee is just as good.
Brian Smalley
Very convenient but the coffee is not great.
Yoa Style
I paid for a coffee and the machine never gave it to me. I feel scammed. I thought placing an order was enough but it didn't work ????
Honestly, for a "do it yourself"/"robot does it for you" - coffee machine...it's really good! Wish it was a little warmer and if you like it sweet, I'd suggest adding extra sugar/syrup!
Anthony K.
This is an automated service. The menu choices are impressive and include sweetener in addition to sugar, and even temperature of the water. I choose HOT. The downside is that my drink came out lukewarm. At a regular coffee shop , it would have went back for reheating. Here, there is no way to do that. It's convenient due to no line, but I wouldn't return as there is no way to return a bad product.
rahul ramaswami
Free drink with downloading app, can't beat that!
Tetiana Kushla
Ordered hot chocolate with NO sweaters. Came out just like syrop. I have never ever tried anything so sugary. Made really just that 1 sip and poured the rest into the sink in the restroom. The fastest waste of 5 bucks in my life. Giving it 1 star only because it was entertaining to watch it working.
Michael O.
Convenient. No line. Iced coffee available. Not too sweet. My experience was nothing but positive and to top it off my coffee was free by ordering from the app for the first time. I had every intention of paying as I wanted an ice coffee and limited choices in the airport so was pleasantly surprised with the price!
Ordering with the mobile app works well. The ordering kiosk is a bit hidden away, so it’s not intuitive. Cappuccino was alright, but nothing
Atmosphere: 5
Food: 3
Service: 4
Ordered a coffee. After waiting for about 6-7 minutes I had a look through the clear window- the machine was frozen without any indication that anything is wrong with it or a way to proceed next. Tried contacting support and that was broken too. There needs to be an easy follow up of “my coffee didn’t show up, cancel order”
Ordering and pickup process was seamless with the 3-digit pin system, but the latte I ordered didn't quite match the expected taste. Considering the cost, the experience fell short. The concept of this coffee ordering setup is innovative, but improvements in taste are essential for a better customer experience.
Atmosphere: 3
Food: 2
Service: 5
Ordered a 16 oz latte. 5.50. Was like thinly flavored coffee. Could barely taste coffee flavor. Stay away!
Atmosphere: 1
Food: 1
Service: 3
Ordered two drinks, the machine got hung up and never delivered my order! Tried calling the "24/7" service line and got voicemail box twice.
Atmosphere: 1
Food: 1
Service: 1
The machine took my money, but would not let me get my coffee. I spent a couple minutes tapping the screen like the fool I apparently am, and even tried the QR code option. I was a Costa coffee fan until today.
The cappuccino was like a latte. Just too much milk and little foam. Owned by Coca Cola.
Four stars only becuase this one keeps breaking down! There are a couple machines in the Austin Airport and usually at least one is working if the other is down.I like this robot machine becuase it doesn't usually have a huge line. The Austin airport used to have local only businesses, and we liked that. 15 years after starting here, they have become money hungry and theres multiple Star*ucks instead. I used to be happy to direct visitors to the Fara Cafe (now a wheelchair seating area. The owner of Fara is a great guy.) or Austin Java instead.Anyways, Costa Coffe is good. It is a novelty, kind of, to see a machine making your drink through a window, and having the robot arm whizz it back and forth, but I like it.I usually get a hot Mocha, but I was happy to find a Milk drink (no caffeine) for when I need a late night treat. The costs is similar to most other coffee shops. It remembers your settings when you swipe your card so you don't have to enter your name and pin that releases the drink from the automated door.I have tried the Caramel Machiatto and a regular coffee as well. The system lets you adjust all the items in the drink (sweetener, flavoring, milk type etc) as long as its stocked.Walking past the 20+ deep line at the other places while already holding my Mocha is just a bonus to me, as the coffee is just as good.
Very convenient but the coffee is not great.
I paid for a coffee and the machine never gave it to me. I feel scammed. I thought placing an order was enough but it didn't work ????
Restaurantji Recommends
Honestly, for a "do it yourself"/"robot does it for you" - coffee machine...it's really good! Wish it was a little warmer and if you like it sweet, I'd suggest adding extra sugar/syrup!
This is an automated service. The menu choices are impressive and include sweetener in addition to sugar, and even temperature of the water. I choose HOT. The downside is that my drink came out lukewarm. At a regular coffee shop , it would have went back for reheating. Here, there is no way to do that. It's convenient due to no line, but I wouldn't return as there is no way to return a bad product.
Free drink with downloading app, can't beat that!
Ordered hot chocolate with NO sweaters. Came out just like syrop. I have never ever tried anything so sugary. Made really just that 1 sip and poured the rest into the sink in the restroom. The fastest waste of 5 bucks in my life. Giving it 1 star only because it was entertaining to watch it working.
Convenient. No line. Iced coffee available. Not too sweet. My experience was nothing but positive and to top it off my coffee was free by ordering from the app for the first time. I had every intention of paying as I wanted an ice coffee and limited choices in the airport so was pleasantly surprised with the price!