Chipotle Mexican Grill
1700 West Parmer Ln, Austin
(512) 837-0114
Recent Reviews
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You can't get a human on the phone when you need customer service so if you need a custom order you're not going to get it over the phone you have to physically go in there.
Atmosphere: 5
Food: 5
Service: 1
The food is terrible. Beans under cooked. All the meats were dried out. Portions are very small while the prices are extremely expensive.
Low to no value. My first and last time to a Chipotle.
Atmosphere: 2
Food: 1
Service: 3
Good spot for eat quickly
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burrito Bowl
Busy location, line goes by fast
Atmosphere: 4
Food: 4
Service: 5
I've disliked Chipotle for a decade, this location is saving the franchise.
Services is very fast and the food is great
Atmosphere: 5
Food: 5
Service: 5
The music is very loud here. Came here to just have my lunch and listen to a podcast but can’t do that without the music beating off the walls.
Employees were shouting at each other.
Local place for pigs to eat ? Wonder if they get the chicken….
Employees park up front which means it’s hard to find parking.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Burrito Bowl
This store does not keep a clean work area. I stopped here to grab a quick somewhat healthy bite to eat. I took my food out the bag to check it. I sat it on my lap! BIG MISTAKE! When I put it back in the bag I noticed my work pants had greasy smutt and rice in them. I look at the bottom of my Chipotle bowl and see the same mess! That’s nasty! How hard is it to wipe the station down? I’m very upset about that!
I don’t ever leave bad reviews but I frequently come here with my soccer team after our games they are regularly out of steak every single time we visit around 9:30 p.m. This was the 3rd time in a row they were out of steak and pinto beans. Every time we come the tables are nasty and we have to clean them ourselves, the staff isn’t friendly at all either.
Atmosphere: 1
Food: 2
Service: 1
Food and service are good, but the cleanliness of the place needs to be improved.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burrito Bowl
Restaurantji Recommends
Need a NEW manager, this guy ain’t it. They don’t wear name tags so I’ll address him as blue scrunchie tall guy with a bad attitude since he wouldn’t state his name. He is rude, doesn’t belong in customer service/management and find the need to make snide comments to customers. Even his poor employees looked embarrassed by his lack of professionalism. Food is decent - they always wan to skimp or they’re out of anything you want, most of the staff if friendly/polite and the service is pretty quick. But this “manager” could easily be replaced by someone competent and this place would improve greatly. It’s obvious his lack of training and knowledge of the service world hinder his & his teams ability to grow/improve. A team is only as strong as their weakest link and he’s just that, remove him and they could have a very decent team and great location.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Burrito Bowl, Large Chips & Large Queso Blanco
I’ve been here countless times. Recently has been constantly out of main portions like chicken, beans, guacamole, chips, etc. usually way before closing and not during peak hours.
Dining room is always unclean and drink/utensil station is pretty messy.
Atmosphere: 1
Food: 2
Service: 3
This is my fifth time ordering food through the chipotle app also I will check the option of including napkins and spoons from this location, and I had the worst experience. Every time, they claim that napkins and silverware are in the bag, but they never are. This is really really frustrating.
After going home I don’t see them in the bag
Worst customer service ….
Atmosphere: 1
Food: 1
Service: 1
One of the lady workers is pushing the food that fall on the silver roofline table back into the food tray bowls to serve there and that is not sanitary. I found corn in my bowl and I didn’t tell them corn but I observed the lady just push whatever falls out in the silver metal table that they fix the food on back into the serving tray bowls where it is being served that’s not clean nor sanitary and all the workers see her doing this and it not saying anything about it now this is my second time seeing this so I won’t be going back to this location…
Atmosphere: 1
Food: 1
Service: 1
3 employees on there phone not one wash there hands you have a dirty dinning room your out of chips and the dressing to the salad am not the one to complain but the guy that took my order was rude he shook his head at me cause he couldn't hear me When I told him what I wanted
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