Chipotle Mexican Grill

6301 W Parmer Ln, Austin
(512) 996-9538

Recent Reviews

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Renita Garrett

They gave me extra and they were nice about it! Lol! Great vibe and hard workers! Thanks for all you guys do!!

Atmosphere: 5

Food: 5

Service: 5

Sravanthi Bheemanadham

No cleanliness

Atmosphere: 1

Food: 5

Service: 5

Edward Givens

They’re always late opening and no joke there’s a line of employees whom they serve before a long line of customers even after opening late. Embarrassing.

Also, dunno why they would put someone on the burrito assembly line who speaks no English. Not helpful

Rebecka Reyna

had an amazing experience at Chipotle Mexican Grill today! The food was fresh, the restaurant was clean, and everything was well-organized. But what really made my visit stand out was the exceptional customer service from the cashier, Alisha.

From the moment I walked in, Alisha greeted me with a warm smile and a friendly attitude. She was patient, attentive, and genuinely made me feel welcome. Even though the line was a little long, she kept things moving smoothly while still taking the time to be kind and helpful with each customer.

She double-checked my order, made sure everything was correct, and even offered great suggestions. It’s rare to find someone who clearly takes pride in their job and treats people with respect — Alisha absolutely went above and beyond.

Thank you, Alisha, for making my day better with your amazing service. I’ll definitely be back at this Chipotle location again soon!

Atmosphere: 5

Food: 5

Service: 5

Michelle Schlacks

This chipotle location consistently has terrible service. They never have enough people and their employees will prioritize anything besides helping the customers in line. I feel as if when there’s a massive line of people in the store they should not be focused on dishes or other things. They should help get the line down and they never do. It is so irritating how slow and inefficient they are. They have one person on the line ALL the time and the person will have to get the food take off gloves, check out, put on new gloves and start all over. It is so inefficient and they are UNDERSTAFFED massively. they NEED to hire more people.

Atmosphere: 1

Food: 4

Service: 1

TK Devery

Really nice employees!

Atmosphere: 5

Food: 5

Service: 5

J Y

Sometimes satisfied. Frequently disappointed. Good food if it’s fresh, but it’s often not or they’re out altogether. Frequently not clean.

Kristin Thompson

Dropped to 1-star as we decided to try again and they lost our online order and food wasn't ready. Staff joked that it wasn't their problem and I could take it up with corporate. Spent an hour online and on phone trying to get my money back. Company has no accountability and we are done with Chipotle. Cabo Bobs all the way!

Vivek Vijayan

Has Chipotle's standards gone down so much or it is about just this location? The food was pathetic.

Victoria Harrison

This is the absolute worst location 🤮

soham pingle

The server couldn’t speak English well, and it seemed she was new. The dishes she prepared were not up to the usual quantity — the portions served were less than what is typically given for a bowl. When asked, she did try to get help from someone internally, but overall, the experience was a bit challenging as a customer, and I ended up receiving less food than usual.

I wish they have experienced server ..

Linda Taylor

This is the 2nd time in a row that peppers and onions were not available for a steak fajita burrito! Also chicken bowl was made incorrectly because server did not understand English.

cristian pirela

Disgusting and rude employees

prabhavathi sidda

Taste and comfort food

Schnamel

Had stomach issues for 2 days after eating here. Service was not great either. Not sure if it was because a kids sports team was there and the staff was not prepared but the whole experience was not good.

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