Chipotle Mexican Grill
6301 W Parmer Ln, Austin
(512) 996-9538
Recent Reviews
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Sometimes satisfied. Frequently disappointed. Good food if it’s fresh, but it’s often not or they’re out altogether. Frequently not clean.
Dropped to 1-star as we decided to try again and they lost our online order and food wasn't ready. Staff joked that it wasn't their problem and I could take it up with corporate. Spent an hour online and on phone trying to get my money back. Company has no accountability and we are done with Chipotle. Cabo Bobs all the way!
Has Chipotle's standards gone down so much or it is about just this location? The food was pathetic.
This is the absolute worst location 🤮
The server couldn’t speak English well, and it seemed she was new. The dishes she prepared were not up to the usual quantity — the portions served were less than what is typically given for a bowl. When asked, she did try to get help from someone internally, but overall, the experience was a bit challenging as a customer, and I ended up receiving less food than usual.
I wish they have experienced server ..
This is the 2nd time in a row that peppers and onions were not available for a steak fajita burrito! Also chicken bowl was made incorrectly because server did not understand English.
Disgusting and rude employees
Taste and comfort food
Had stomach issues for 2 days after eating here. Service was not great either. Not sure if it was because a kids sports team was there and the staff was not prepared but the whole experience was not good.
Portions are smaller, workers were slow. Food was alright
Restaurantji Recommends
Poor customer service. Employee doesn’t even great you when you come in to an empty restaurant and looks pissed that you came in? At 4pm on a Saturday?
Chipotle honey chicken 👌
Worst Chipotle I have ever been. I have come here multiple times in different weeks and the employees always look unmotivated, bad attitude, over worked and the food area looks super dirty. They are always out of many ingredients of food and do not care to leave costumers waiting for long periods of time. I'm sad this is the closest Chipotle to may home, but in telling you this locations needs management intervention ASAP!
I like Chipotle. The only thing is they have down sized alot on servings!! I have to get double protein, which chicken is my protein of choice that you have to pay extra for, of course. But overall I have never had a problem at this location!
Yesterday (3-13-2025) I got 2 veggie bowls for my family and after eating the food in about an hr or so I started feeling stomach pain, had to go to the restroom 2/3 times and was feeling uncomfortable in the stomach throughout the night.
Please have the hygiene and food quality been checked at this location, I have never had this experience before, my order number was #398 for reference.
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