Stale chips, frozen corn relish, dirty to-go area. Not a great location.
Atmosphere: 2
Food: 2
Service: 3
Madeline Hubbard
This location is always out of stuff, it is almost comical. Veggies are out, no substitute, only brown rice available, no more can be made. The customer behind me asked for cilantro, they’re out. Today I went in and they were out of guacamole. Since I had a veggie bowl that normally includes guac, I asked if they could do queso instead since I had no option to get guac. They said they could not substitute it which is terrible customer service. If you’re out of something at least offer a substitute!
Atmosphere: 2
Food: 3
Service: 2
Stefan
Overall grwta experience here. They had all items on the menu available, place is clean, and friendly staff. 4 out of 5 since some staff was a pretty slow and/or new and in training which held up the line a bit but I'd return to this Chipotle anytime!
Atmosphere: 5
Food: 5
Service: 4
Mike Vas
Love this place
Atmosphere: 5
Food: 5
Service: 5
Gianni Luisi
I work nearby and been here many times— food and service is always excellent.
Andrew Jones
Gives smallest portions in the area. I have a food scale and get the same order every time. I even asked for them to make it right and a tall woman with glasses said no.
Atmosphere: 1
Food: 1
Service: 1
Alejandra Dubon
POOR MANAGEMENT.! I came in around 12:40-12:50pm on 11/04/25 i was greeted by a lady who vas very sweet and nice. I got a bowl to go. Right before i was about to pay i asked the manager who was helping the cashier pack the orders if i could get a side of queso. She yelled she needed a side of queso, she was talking to the lady who was on the tortilla side, but the lady got caught up with more customers. The manager was just standing there, she handed me my food but I hadn’t gotten the queso yet (cause she forgot i had asked for it) then she YELLSS at the lady “YOU NEED TO PAY ATTENTION! I NEED A SIDE OF QUESO!” In front of other customers. That was embarrassing and uncalled for. That is no way to talk to an employee or correct one. Specially if it’s an older lady. That pissed me off, i almost told her to get the damn queso herself.. I really hope someone checks her. A manager needs to lead by example. You see people are busy, put some gloves on and get to work.
Atmosphere: 1
Food: 3
Service: 5
Adrian B. Zilembo
If you're in a hurry don't order online for this place, they will make you wait 1+hour for your food
Atmosphere: 1
Food: 1
Service: 1
Cheyenne Suz
Great south Austin location. Service that's fast and super friendly. Love the red chimichurri and the chips are salted just right.
Atmosphere: 5
Food: 5
Service: 5
Mark Jacob
Got there at 10:45a the posted opening time and was told to wait 20 min so they could get ready to open.
Undersized burritos, poor service, not that long of wait but not worth coming back here. Unless you like spending too much money for small burritos.
Atmosphere: 3
Food: 3
Service: 2
Julia Brewer
Will NEVER come back here. Me and my friend came in today and walked in laughing about a joke we made before coming in, immediately we could tell that the workers had a huge issue with this, none the less, we looked passed this. We asked for the kids menu and a girl I wasn’t even speaking to pointed at it above her with an eye roll. We said “what?” And then she explained everything that was on the kids menu. I then looked to the guy who I was originally talking to, who was serving the food and asked him for the “kids build two tacos meal” he seemed confused and didn’t understand. I assume he was not fluent in English which is OKAY, but then the same girl rolled her eyes again then walked over to him to explain to him what we were asking for. We did not appreciate the lack of patience and micromanaging from this girl to her non English speaking employees. It’s extremely frustrating and rude to do this especially in front of customers. After this I wanted to leave but they were already making my bowl. I then asked for some sides and she interrupted again with a very rude and dismissive tone “we will charge you extra for that” I think her attitude and mood towards not just me but everyone working the line really ruined my view of this restaurant and I don’t plan on ever coming back unless appropriate change is made. Also, it’s not even that it was helpful or constructive criticism but more of a bitchy, entitled act.
Atmosphere: 1
Food: 2
Service: 1
Kendall Snyder
Came in almost 3 hours before close and the staff that was working had “run out” of guacamole and other items, but directly behind them, we were able to see the to-go counter packaging multiple cups of guacamole for to go orders and when we asked if we could have some, we were just told no. The rest of the experience was very choppy, most of our order had to be repeated because it was forgotten so many times, and then finally after getting home and trying it the chips were completely stale, they tasted like 2 to 3 day old chips. Very disappointed in this location and having been a previous chipotle worker I do know that this is not up to the standards that should be held, especially in the middle of a shift and nowhere near close.
Atmosphere: 2
Food: 2
Service: 2
Federico Carrillo
Everything was good, and as expected from a good fast food chain. Portions were quite large for just 1 person. The taco plate included 3 really stuffed tacos.
Atmosphere: 3
Food: 4
Service: 4
Sam Lowe
Ordered online, big mistake. These guys portions absolutely suck when you’re not staring at em. Cheese was cold . Like one spoon full of meat. Order cava instead. Edit: so I came back after about a year on accident really didn’t mean to come back to this specific store and forgot that I had left a review at all well it turns out it still holds up a year later they got rations that are straight out of A war documentary for $18 a pop. I mean, I know the tariffs are getting to some people but three grains of rice and one piece of Barbacoa is crazy for $18. Genuinely have no idea how you guys are still in business. Get a bigger spoon or smaller bowls .
Stale chips, frozen corn relish, dirty to-go area. Not a great location.
Atmosphere: 2
Food: 2
Service: 3
This location is always out of stuff, it is almost comical. Veggies are out, no substitute, only brown rice available, no more can be made. The customer behind me asked for cilantro, they’re out. Today I went in and they were out of guacamole. Since I had a veggie bowl that normally includes guac, I asked if they could do queso instead since I had no option to get guac. They said they could not substitute it which is terrible customer service. If you’re out of something at least offer a substitute!
Atmosphere: 2
Food: 3
Service: 2
Overall grwta experience here. They had all items on the menu available, place is clean, and friendly staff. 4 out of 5 since some staff was a pretty slow and/or new and in training which held up the line a bit but I'd return to this Chipotle anytime!
Atmosphere: 5
Food: 5
Service: 4
Love this place
Atmosphere: 5
Food: 5
Service: 5
I work nearby and been here many times— food and service is always excellent.
Gives smallest portions in the area. I have a food scale and get the same order every time. I even asked for them to make it right and a tall woman with glasses said no.
Atmosphere: 1
Food: 1
Service: 1
POOR MANAGEMENT.!
I came in around 12:40-12:50pm on 11/04/25 i was greeted by a lady who vas very sweet and nice. I got a bowl to go. Right before i was about to pay i asked the manager who was helping the cashier pack the orders if i could get a side of queso. She yelled she needed a side of queso, she was talking to the lady who was on the tortilla side, but the lady got caught up with more customers. The manager was just standing there, she handed me my food but I hadn’t gotten the queso yet (cause she forgot i had asked for it) then she YELLSS at the lady “YOU NEED TO PAY ATTENTION! I NEED A SIDE OF QUESO!” In front of other customers. That was embarrassing and uncalled for. That is no way to talk to an employee or correct one. Specially if it’s an older lady. That pissed me off, i almost told her to get the damn queso herself.. I really hope someone checks her. A manager needs to lead by example. You see people are busy, put some gloves on and get to work.
Atmosphere: 1
Food: 3
Service: 5
If you're in a hurry don't order online for this place, they will make you wait 1+hour for your food
Atmosphere: 1
Food: 1
Service: 1
Great south Austin location. Service that's fast and super friendly. Love the red chimichurri and the chips are salted just right.
Atmosphere: 5
Food: 5
Service: 5
Got there at 10:45a the posted opening time and was told to wait 20 min so they could get ready to open.
Restaurantji Recommends
Undersized burritos, poor service, not that long of wait but not worth coming back here. Unless you like spending too much money for small burritos.
Atmosphere: 3
Food: 3
Service: 2
Will NEVER come back here.
Me and my friend came in today and walked in laughing about a joke we made before coming in, immediately we could tell that the workers had a huge issue with this, none the less, we looked passed this. We asked for the kids menu and a girl I wasn’t even speaking to pointed at it above her with an eye roll. We said “what?” And then she explained everything that was on the kids menu. I then looked to the guy who I was originally talking to, who was serving the food and asked him for the “kids build two tacos meal” he seemed confused and didn’t understand. I assume he was not fluent in English which is OKAY, but then the same girl rolled her eyes again then walked over to him to explain to him what we were asking for. We did not appreciate the lack of patience and micromanaging from this girl to her non English speaking employees. It’s extremely frustrating and rude to do this especially in front of customers. After this I wanted to leave but they were already making my bowl. I then asked for some sides and she interrupted again with a very rude and dismissive tone “we will charge you extra for that” I think her attitude and mood towards not just me but everyone working the line really ruined my view of this restaurant and I don’t plan on ever coming back unless appropriate change is made. Also, it’s not even that it was helpful or constructive criticism but more of a bitchy, entitled act.
Atmosphere: 1
Food: 2
Service: 1
Came in almost 3 hours before close and the staff that was working had “run out” of guacamole and other items, but directly behind them, we were able to see the to-go counter packaging multiple cups of guacamole for to go orders and when we asked if we could have some, we were just told no. The rest of the experience was very choppy, most of our order had to be repeated because it was forgotten so many times, and then finally after getting home and trying it the chips were completely stale, they tasted like 2 to 3 day old chips. Very disappointed in this location and having been a previous chipotle worker I do know that this is not up to the standards that should be held, especially in the middle of a shift and nowhere near close.
Atmosphere: 2
Food: 2
Service: 2
Everything was good, and as expected from a good fast food chain. Portions were quite large for just 1 person. The taco plate included 3 really stuffed tacos.
Atmosphere: 3
Food: 4
Service: 4
Ordered online, big mistake. These guys portions absolutely suck when you’re not staring at em. Cheese was cold . Like one spoon full of meat. Order cava instead. Edit: so I came back after about a year on accident really didn’t mean to come back to this specific store and forgot that I had left a review at all well it turns out it still holds up a year later they got rations that are straight out of A war documentary for $18 a pop. I mean, I know the tariffs are getting to some people but three grains of rice and one piece of Barbacoa is crazy for $18. Genuinely have no idea how you guys are still in business. Get a bigger spoon or smaller bowls .
Atmosphere: 1
Food: 1
Service: 1
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