Chipotle Mexican Grill

1109 E 5th St., Austin
(512) 582-1444

Recent Reviews

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H I

This place is absolutely disgusting. This is my second delivery order in hopes that may be they were just having an off day, but no, this place is horrible. The employees are terrible… You know what I take that back the manager that’s who this falls on I mean, look at the reviews. I wish I Had looked at the reviews, but I got it from the Chipotle app. First of all, they never put napkins or plasticware in delivery orders which is absolutely ridiculous. And yes, I checked the box. Secondly, I open Bye bowl and moving the lettuce back it looks like it had already been mixed together almost like they put it together dropped it on the floor and picked it back up and put it back in the ball and threw hot sauce all over it not even hot when I asked for hot, they put the bid and that’s why it’s so freaking gross… Well, not the main reason. The steak tastes like mushy cardboard and the beads are overcooked so they are just mushy sand And it’s just spreads all over the rice and it’s disgusting. The steak looks burnt. It’s like crunchy and then just mush it. I can’t even explain it.. After reading all these reviews now I’m gonna do whatever I need to do to get this store investigated and inspected ASAP because the store needs to be shut down. Revamped new management and then maybe open again. All of this falls on the manager no store no food store at that should have reviews like this years ongoing and nothing change. So I will be contacting the public health department because I have spent over $50 now on shit that I can’t eat.. I know y’all aren’t gonna do the right thing and give my money back so I’ll do my best to make sure the manager doesn’t get paid and loses their job. Cause YOU NASTY

Atmosphere: 1

Food: 1

Service: 1

Lucas Lu

I walked in and was treated by a really kind and warmhearted worker, her name is Jaida and she gave me more portions of food than I got anywhere else in MA coming from Boston. Love her enthusiasm and AL PASTOR chicken was extra delicious. Come check this store out!!

Atmosphere: 4

Food: 5

Service: 5

Brendan Alvarado

Honestly pretty disappointing. The line moved slow, and even with just a few people inside it felt unorganized. My bowl came out lukewarm, the rice was clumpy, and the portion size was small for the price. They were also out of a couple basic toppings, and the person building the order seemed rushed and careless. The dining area could’ve been cleaner too—tables weren’t wiped and trash was getting full. I usually like Chipotle, but this location needs to step it up.

Atmosphere: 1

Food: 2

Service: 1

Beyond 925

I ordered a bowl, not a tasting menu. The other Chipotle nearby still knows what a full spoon looks like. The other one congress nearby that still understands what a ‘serving’ means

Management might want to visit other Chipotle to see what a full spoon looks like

Food: 5

Service: 1

Shawn Joseph

The service here is whack lol

I walked in at 10:15 bc it said closes at 11, but they claimed they “were out” of veggies. I get that the staff wants to clean up and go home and that good help is hard to find, but stopping service for basics an hour early is a franchise failure due to staff laziness. To the franchise owner: might as well just change the hours to 10pm. To everyone else, don’t come after 10pm unless you just want leftovers or are okay to get shorted, the grill will already be shut down.

Atmosphere: 3

Food: 3

Service: 1

Luke Ocasio

This shit ain't got no flavor. This was the most bland burrito I ever had. This isn't to say other locations are this bad. However THIS PLACE SUCKS.

Atmosphere: 1

Food: 1

Service: 1

Kimberly Pawlak

Lots of dirty tables. Cashier charged me 3 times what I was supposed to pay. Was only supposed to be charged about $10, got charged $30 for a burrito & 2 small tacos.

Atmosphere: 2

Service: 1

Spencer Hopkins

Great service and food!

Atmosphere: 5

Food: 5

Service: 5

Mere Mart

I got a steak bowl from here on Sept. 22 and I haven’t had a meal since because I got food poisoning & my gut is in shambles. This was the only place I ate at that day. Never again <3

p.s. they’re not lying about the homeless people nodding off inside the restaurant

Atmosphere: 1

Food: 1

Service: 2

Mason Carter

The Chipotle with the broken soda machine and homeless people nodding off next to you for scenery

vbarbosa

This location unapologetically stops serving chicken after 9:30pm. Also out of lettuce?!

Service: 1

Xabi Pereira

Ryan trahan

Atmosphere: 5

Food: 5

Service: 5

Michael Andrews

No matter when you order ahead they will find a way to make you wait lol. Then when you get there at the time your order is suppose to be ready, and ask them if it’s ready, they’ll just stare at you and be like “well get right on it” while they proceed to do everything other than prepare your order.

Atmosphere: 3

Food: 4

Service: 1

Gladys Pierson

Every time I have been in a Chipotle it's hard to find a clean table. This one was no different. I can understand if they are busy but only maybe 3 other people in there at this time and employees were standing around. And nobody even bothered to clean the tables.

Atmosphere: 1

Food: 4

Service: 3

Desirea Laija

Love this location. Never had a problem with my online orders.

Atmosphere: 5

Food: 5

Service: 5

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