Chipotle Mexican Grill
12400 US-290, Austin
(512) 631-9136
Recent Reviews
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Fresh & Yummy ?
Kid-friendliness: Excellent kids menu. My little one loves it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kid's Build Your Own
A corner cutting, unskilled, branch of chipotle. Try not wasting your money here.
Little kindergarten kids can roll better burritos than the crew at the location.
They are super stingy in putting together bowls. Seems like a clear directive from their bosses.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito, Burrito Bowl
Barely had any ingredients. The server didn't seem like he liked his job. Left because it wasn't worth it
Atmosphere: 4
Food: 3
Service: 3
Leila was so amazing and her customer sevice was phenomenal. 10/10!!!
Atmosphere: 5
Food: 5
Service: 5
Good service and food
Atmosphere: 5
Food: 5
Service: 5
This is a zero star review, although it is not possible to give less than 1. My daughter ordered a bowl from this location last Friday. As she was eating her bowl she had a very metallic taste in her mouth. She thought it was the foil but it became very strong and tingled. She spit out most of her food and found a button battery. She could not be sure she didn't swallow another one. I called the poison control number and was told to go immediately to the ER for an X-ray. I called the Beltera Chipotle location on my way to the ER to let them know to check their food for possible contamination and to see where the battery could have come from. I received no response. I went to the location on Saturday to show them the battery so they c Ould see what equipment it could have come out of. I spoke the on-duty manager. He assured me they would get back to me. They did not. I called that night and we discussed that there was no video showing anything but that the GM would call us Monday. I called and finally spoke to the GM on Wednesday. He'd assured me it was with corporate and he would get back to me with-in 5 hours. Nothing. Obviously they just want it to go away and plan to ignore me until I quit. This is not a location you want to support.
Dietary restrictions: Alergic to batteries.
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Actually fill your bowls! 10/10! Amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
I was placing an online order for a bowl with chips. Initially set as pickup: $10.95 before tax or any fees. Fair price.
Then I clicked over to make it a delivery. The exact same food went from $10.95 to $14.25 BEFORE any delivery fees and tips. That means they charged me 30% for the exact same thing. What a scammy business practice. I'm fine paying delivery fees and tipping for the value of delivery and for the labor costs of the delivery driver. But charging 30% more for no reason for the exact same thing is laughable. Will be going elsewhere instead
Service: 1
The lettuce was slimey and when I said something, the guy just asked "so then you don't want it?".... $14 for a carnitas bowl is crazy, considering what you get in it. The place looked like teenagers cleaned it, which is what most likely happened as that was primarily who I saw there.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
Best barbacoa and steak bowl I had in this area, the staff was friendly and welcoming, the restaurant was clean and organized, thank you.
Vegetarian options: They can make your bowl with Guacamole instead of meat.
Parking: Free parking lot
Kid-friendliness: They have a kids menu
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Restaurantji Recommends
Do not recommend. took an hour to get my food
This location continues to underperform. Since opening they have had a reputation of slow service and being "out" of key ingredients. In all my years a patron of Chipotle, this is the first location that has had these consistent problems. It screams poor management. How corporate hasn't stepped in by now is a mystery. They will surely lose business to all the nearby options including a competitor in Freebirds.
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Burrito
I always loved chipotle until I came here ?♂️
Very stingy and when i asked for extra they gave me just a bit, i said just put extra i can pay for it ?♂️
I ended up paying for 2 extra of chicken ?♂️
Atmosphere: 1
Food: 1
Service: 1
A few rice grains doesn’t count as a full rice portion for a bowl, and a forth of the chicken was burnt and tasted like a grease tray.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Burrito
I recently visited this Chipotle, and my experience was quite disappointing. The service was incredibly slow, with the line barely moving for the first 10 minutes I was there. When I finally got to order, the staff seemed disorganized and uninterested.
The food quality was another letdown. The ingredients were subpar and my burrito was so poorly assembled, with the fillings unevenly distributed and the tortilla falling apart. It was the worst Chipotle burrito I have ever eaten. The steak was overcooked and dry. Additionally, the portion size was noticeably smaller than what I’ve received at other locations. (I paid for a double portion)
To top it off, the dining area was left messy, with tables uncleared and the floor littered with food scraps. Overall, it was a frustrating and unsatisfactory visit. I hope this location improves its standards soon.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Burrito, Burrito Bowl
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