Chipotle Mexican Grill

I rarely rate restaurants but this is the first time I’ve been annoyed enough to write a review. I eat at chipotle minimum once a week, sometimes multiple times a d week and almost always get the kids quesadilla or a burrito. Got the kids quesadilla here and they said that if I wanted the meat on the side then I would have to pay extra. This is the only chipotle I’ve ever gone to to work like this and they told me “different chipotles have different rules”. Overall just a negative experience, the staff was kind of rude, not so much to me personally, but the person before me was clearly shorted on meat and asked for a little more and the staff member helping him caught an attitude and switched places so she didn’t have to deal with him. That was my first clue that I should’ve just walked out and hit my normal chipotle 😂. Idk if this is a franchise company or not but overall I don’t reccomend this chipotle, spend your money elsewhere if you have the choice!

Why would you hire people like that, black girl in the counter was kind of rude, like if they were forcing her to be there, also, she was looking really unhealthy, and coughing all around the food while serving it, she was going through something probably but nobody deserves to be treated rude. It's just a small interaction there, it's not like full service.How can you messed that up!

Atmosphere: 3

Food: 4

Service: 1

Horrible service, the staff has no patience, they are rude and want to give you what they want. Very bad service.

Every time I come to this location I am disappointed. It is typically very understaffed and certain staff members disappear for long periods of time when there is clearly a demand at the front. One time I asked for lettuce and the employee looked at the almost empty lettuce bowl and said they were out of lettuce and refused to check for more in the back. The seemingly more senior employee called to the back and they came with more lettuce almost immediately. Also, the restaurant is always dirty. The floors, tables, benches, and soda fountain area are always a mess. One of the bigger issues is the fact that the soda machine is always broken/down. It's very surprising how many times I have gone in there and not even been able to get water. Anyways, I hope corporate can intervene to some extent at this location to turn it around, because I will no longer be going to this restaurant.

Atmosphere: 1

Food: 1

Service: 1

10/24/25 Skip this location if you can the worst service out of all the chipotles in Austin after a very rude , and very unprofessional encounter with the manager Ben i will not be coming back .I waited for about 20 minutes in line I ordered a side of rice and a side of chicken and told the girl to put it in a bowl so she she didn’t have to pull out extra lids and cups , because there was a line of people behind me and she was by herself . Then Ben manager finally come over to help ring people out and I tell him that it was just a side of rice and chicken and he proceeds to still ring me up for a 3 pointer which is not what I ordered I asked him politely if he could change it to the sides and he started huffing and puffing saying it’s the same price over and over when it is indeed not the same price there is a 3.50 difference and I told him okay just redo it and give me side cups then he continues to say why and no im not changing it they are the same price .After about 40 seconds of him repeating himself and telling me okay you can pay now ,I told him i am not paying for something I didn’t ask for he finally changes it but is visibly upset and proceeds to tell me as I’m paying I ordered it wrong and I don’t need to do it like , that I need to do it his way etc still trying to go back and forth with me about it and also holding my receipt that I’m asking for at this point because the whole situation is done there is nothing else to say but he wouldn’t drop it even still saying stuff as I’m walking out of the door smh . I just wanted my sides and chips and gauc so I can go on about my day seriously I’m so disappointed with the poor service ,attitude and lack of emotional regulation that was displayed tonight by Ben the manager he lacks common sense and he really needs some training on basic professionalism.

Atmosphere: 1

Food: 1

Service: 1

The portions are LAUGHABLE. Legitimately sitcom level small. Go elsewhere.

If you get the salad bowl they give you very little salad lettuce all the time. At the end when they see that the bowl is half empty I always have to ask for more salad when it’s obvious the bowl is low on food. When they pull out a new bin of lettuce it’s always only half full too. But you get charged full price.

Also the tables are always filthy so I end up taking my food to go. I go here weekly during lunch and my experience is consistently that this is the worst Chipotle in the area.

Atmosphere: 2

Food: 2

Service: 2

The staff is friendly but if you come in the evening after 8:30pm expect limited food choices as they're often out of stuff already and don't necessarily refill some meats etc.

Atmosphere: 4

Food: 3

Service: 5

Out of food items and unwilling to make new food depite being open for another 1.5 hours. Incredibly small portions and stingy staff.

Service: 1

Always good.

Atmosphere: 5

Why do I have to pay for 2 kids meals when my son only wants 2 basic cheese quesadillas? He's 5, he's picky and doesn't want the rice, beans etc. He just wants 2 cheese quesadillas. It takes 5 seconds in the tortilla press. This has never been an issue at any Chipotle I've ever visited.. except here. I'm not blaming the workers, they told me it's policy. Chipotle- make it make sense to me.

The food was horrible and under cooked. It’s 12pm and they have no food ready. Terrible and unsanitary conditions. This place is gross. For $16 you hardly get any meat. Calling Austin health department. The manager Dee needs to train her employees way better than this and to make sure the meat is cooked throughly before someone gets really sick.

Atmosphere: 1

Food: 1

Service: 1

Asked for a little more after they gave me BARELY any meat and met with attitude lol. But guarantee they wouldn’t if my boyfriend asked. Stingy for no reason at all. You guys should honestly make this right

Paid 14 dollars for this...

Atmosphere: 1

Food: 1

Service: 1

Without a doubt the worst chipotle in Austin. Terrible service. Consistently poorly cooked food. Messy restaurant.

Atmosphere: 1

Food: 1

Service: 1