Einstein Bros. Bagels

Just got a bagel at this location at the Austin airport the manager Jennifer was extremely rude not accommodating and gave me a hard time when I kindly asked for a little extra cream cheese on a order that I was barely a half full side- not even enough to do one 1/2-said rudely I'll have to purchase another one- completely rude human to other guests, While I was waiting for my orderI stood there for 10 minutes watching -

Atmosphere: 1

Food: 3

Service: 1

You can always expect to have a bad experience at this location. I ordered my sandwich and went over it with the guy multiple times. My sandwich was completely wrong when I got on the plane and opened the bag. I paid extra for an egg. No egg on the sandwich. I specifically asked for a 'thin' bagel but nope that was wrong too and instead had a full-size bagel. It was the wrong bagel as well-I asked for everything bagel and received plain bagel. Yuck. I asked that they cut the sandwich in half. Nope that was not done either. I could not eat the sandwich so threw it in the trash. I have been emailing Daniel the manager of the store and he promised to refund me and I'm still waiting for his response after several weeks. Horrible customer service business. I travel in and out of this airport regularly and I will not go back. Shame on you.

Atmosphere: 1

Food: 1

Service: 1

Pretty good for an airport restaurant. They are pretty fast with getting the food out too.

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Breakfast Sandwich

The bacon, egg, and cheese on an everything bagel I ordered from Einstein Bros. Bagels was unfortunately dry and not as enjoyable as I'd hoped.

Food: 2

Even at 7am the line was slow and not moving. Almost left without getting my food.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Bagel and Cream Cheese

their latte was awful, i’m a barista and im 90% sure they just used iced coffee and not espresso. if that is just their espresso god help us all. bagel tasted like cardboard and when they forgot my butter they tried to charge me to get some. the cashier was really nice though.

Food: 1

Service: 2

Not representative of Einstein bagels elsewhere. Rarely have more than 3 bagel varieties available. Bagels are not fresh, taste like have been bagged and frozen. Such a small amount of cream cheese that it’s transparent. Consistently deliver the wrong order.

Atmosphere: 1

Food: 1

Service: 1

Service sucks and never open on time. Says they are closed when the sign says they are open.

Service: 1

Last time I ever consume from this chain, so rude

Atmosphere: 1

Food: 3

Service: 1

I literal eat Einstein bagel daily and what k received was not what was ordered. And the customer service lady was rude asf! I’ll stick to ordering outside of the airport.

LEAST amount of cream cheese I’ve ever seen in a bagel.
When I said it’s dry, the lady told me when you toast it, it’s dry. I mean common, it’s not the first time I’m eating a bagel.

Finally, I had to BUY extra cream cheese.

I’ve always liked Einstein bagels but this has been the worst experience ever. I’ve seen the company response to other similar comments but nothing changed. It’s probably just an auto bot response.
2.9/5 says it all.

Here goes another unnoticed review. At least it’ll drop the rating even further and people will stop visiting this place for them to realize and correct their scammy tactics.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bagel and Cream Cheese

Revived the wrong sandwich but right coffee.

Getting these bagels before a long flight is always a highlight of my trip. The bagels are chewy and the cream cheese combo is even better.

Atmosphere: 1

Food: 5

Service: 4

One of the few airport places that taste like the normal locations. My go to airport breakfast

Atmosphere: 5

Food: 5

Service: 5

Easily one of the cheaper places at Austin apt. Bout as good as any other EBB ive been to

Atmosphere: 4

Food: 5

Service: 4