Nice little donut shop, the employees, im assuming owners, were very friendly and helpful. They were out of the kolache my wife wanted, but had plenty of her second choice, and they even threw in a honey roll because they don't make the cake donut holes I was looking for except on Sat/Sun. Which was very sweet of them and I greatly appreciate.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Apple Fritter, Cake Donut, Doughnut
Yen Family
Don’t order through DoorDash.
Placed an order for 2 doz glazed, 3 doz donut holes, and a half doz other donuts at 7 AM. Got an email saying a glazed donut was not available, crediting me back the cost of a single donut. The 2 doz glazed did not arrive at all. I got 2 doz holes instead of 3 doz. (The half doz other donuts did arrive.)
No time to reorder from another merchant. This was an order I was sending to school with my son.
I called Crown, and they were not able to communicate in English to resolve the issue. They said it was a problem with DoorDash.
They did acknowledge that they were out of glazed donuts at 7 AM. That seems like a Crown Donut problem, not a DoorDash problem. What donut shop doesn’t have glazed donuts at 7 am on a Wednesday?
If the merchant cannot fulfill deliveries on a delivery platform, they should not commit to serving customers through that system.
My son’s treat for his schoolmates is now late, and I have wasted time on the phone getting the refund straightened out and wasted time going to the store to get the missing donuts.
I rarely write negative reviews, but this was a terrible experience.
Update: If DoorDash has the items priced incorrectly, remove them from the platform (merchants can adjust what is listed on the platform) -- or stop selling through DoorDash. It was 7 AM in the morning, and I honestly didn't even look at the price.
In the past when merchants have had questions about an order (even just what type of milk to use on a tea order), they gave me a call to check on how to proceed. Someone could have called to let me know they could not fulfill the order. Especially if items that are expected will not be fulfilled, this is a basic courtesy. The email I received was vague and did not indicate whether a single glazed donut was out of stock, or all of the two dozen I ordered were out of stock. And... it sounds like they weren't actually out of stock at all; they were just priced incorrectly.
The only credit I received for the order was $1.50, and when I called to ask what happened and to get properly credited, the staff could not help me because of the language barrier. I had to call DoorDash Customer Service myself to get properly credited. Then I had to go and get the missing donuts at another store and make a second trip to my son's school to drop them off late.
The silver dollar sized cinnamon roll does not make up for this inconvenience.
I just took over purchasing 150 donuts monthly for my other son's class. I will be going elsewhere to take care of that order.
Atmosphere: 1
Food: 2
Service: 1
D Kreminskyi
Great place to grab a breakfast! Very nice people and delicious food, always happy to stop by!
Atmosphere: 5
Food: 5
Service: 5
Tim and Connie Yung
Great place to get breakfast. I got the sausage, bacon, egg and cheese croissant sandwich and it was made fresh. The donuts are quite tasty.
Atmosphere: 5
Food: 5
Service: 5
Sharee B
What a lovely place with fast and thorough service! I really enjoyed my donut holes and will plan to come back soon! As soon you can see, I barely made it home before finishing lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donut Hole
Wineva Joy Lanzi
My daughter and I love coming here! The mochi donuts are amazing and the kolaches are tasty as well. The owner is a very sweet lady and she always brightens our day.
Atmosphere: 5
Food: 5
Service: 5
Jesse Thompson
I ordered a dozen this morning (8.18) and they showed up, looked delicious. Unfortunately they were as stale as anything I’ve ever eaten. Granted they were door dashed, and had some travel time, but they tasted like they were made three days ago and sat on the counter for all that time.
My wife and youngest got the kolaches and they were stale and flavorless.
Food: 1
Service: 3
Jennifer Lawrence
The lady that works here is so nice! The donuts are delicious too. Highly recommend!
These donuts have the perfect texture and sweetness for me, and they have a boudin, stuffed kolachi and mochi donuts (which are my favorite). Every time I go, these ladies are the sweetest, and they sometimes Surprised me with a few doughnut holes. I love it here! ?
Atmosphere: 5
Food: 5
Service: 5
Ekachol Henry
They’re so nice and friendly. Also the mochi donuts are awesome, but if you’re too late they sell out.
Atmosphere: 5
Food: 5
Service: 5
Alyjah Cruz
This was the best customer service I ever experienced in a donut shop! The I love the atmosphere and the donuts are actually so delicious. Very fresh and tastes like it was made by someone who really cares about their creation!
Atmosphere: 5
Food: 5
Service: 5
Linda Sosa
OMG HAD THE MOST AMAZING EXPERIENCE HERE. Both of the ladies behind the counter were very sweet!! The atmosphere was so good, I love all the decorations and colors. It was over All good vibes. I will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Mason Ryan
I will be loyal to this place until I die. The mochi donuts are to die for as well.
They are so friendly, caring, and generous. They even give me extra from time to time, I will never leave!!!
Great kolaches, croissant sausages, fluffy and melt in your mouth donuts! Wonderful service and the friendliest staff! Great place!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Fritter, Cake Donut, Blueberry Cake, Croissant, Doughnut
Great reception , service and the donuts were delicious! Strongly recommend and will keep visiting.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Choco & Coconut Donut
Nice little donut shop, the employees, im assuming owners, were very friendly and helpful. They were out of the kolache my wife wanted, but had plenty of her second choice, and they even threw in a honey roll because they don't make the cake donut holes I was looking for except on Sat/Sun. Which was very sweet of them and I greatly appreciate.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Apple Fritter, Cake Donut, Doughnut
Don’t order through DoorDash.
Placed an order for 2 doz glazed, 3 doz donut holes, and a half doz other donuts at 7 AM. Got an email saying a glazed donut was not available, crediting me back the cost of a single donut. The 2 doz glazed did not arrive at all. I got 2 doz holes instead of 3 doz. (The half doz other donuts did arrive.)
No time to reorder from another merchant. This was an order I was sending to school with my son.
I called Crown, and they were not able to communicate in English to resolve the issue. They said it was a problem with DoorDash.
They did acknowledge that they were out of glazed donuts at 7 AM. That seems like a Crown Donut problem, not a DoorDash problem. What donut shop doesn’t have glazed donuts at 7 am on a Wednesday?
If the merchant cannot fulfill deliveries on a delivery platform, they should not commit to serving customers through that system.
My son’s treat for his schoolmates is now late, and I have wasted time on the phone getting the refund straightened out and wasted time going to the store to get the missing donuts.
I rarely write negative reviews, but this was a terrible experience.
Update:
If DoorDash has the items priced incorrectly, remove them from the platform (merchants can adjust what is listed on the platform) -- or stop selling through DoorDash. It was 7 AM in the morning, and I honestly didn't even look at the price.
In the past when merchants have had questions about an order (even just what type of milk to use on a tea order), they gave me a call to check on how to proceed. Someone could have called to let me know they could not fulfill the order. Especially if items that are expected will not be fulfilled, this is a basic courtesy. The email I received was vague and did not indicate whether a single glazed donut was out of stock, or all of the two dozen I ordered were out of stock. And... it sounds like they weren't actually out of stock at all; they were just priced incorrectly.
The only credit I received for the order was $1.50, and when I called to ask what happened and to get properly credited, the staff could not help me because of the language barrier. I had to call DoorDash Customer Service myself to get properly credited. Then I had to go and get the missing donuts at another store and make a second trip to my son's school to drop them off late.
The silver dollar sized cinnamon roll does not make up for this inconvenience.
I just took over purchasing 150 donuts monthly for my other son's class. I will be going elsewhere to take care of that order.
Atmosphere: 1
Food: 2
Service: 1
Great place to grab a breakfast! Very nice people and delicious food, always happy to stop by!
Atmosphere: 5
Food: 5
Service: 5
Great place to get breakfast. I got the sausage, bacon, egg and cheese croissant sandwich and it was made fresh. The donuts are quite tasty.
Atmosphere: 5
Food: 5
Service: 5
What a lovely place with fast and thorough service! I really enjoyed my donut holes and will plan to come back soon! As soon you can see, I barely made it home before finishing lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donut Hole
My daughter and I love coming here! The mochi donuts are amazing and the kolaches are tasty as well. The owner is a very sweet lady and she always brightens our day.
Atmosphere: 5
Food: 5
Service: 5
I ordered a dozen this morning (8.18) and they showed up, looked delicious. Unfortunately they were as stale as anything I’ve ever eaten. Granted they were door dashed, and had some travel time, but they tasted like they were made three days ago and sat on the counter for all that time.
My wife and youngest got the kolaches and they were stale and flavorless.
Food: 1
Service: 3
The lady that works here is so nice! The donuts are delicious too. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
These donuts have the perfect texture and sweetness for me, and they have a boudin, stuffed kolachi and mochi donuts (which are my favorite). Every time I go, these ladies are the sweetest, and they sometimes Surprised me with a few doughnut holes. I love it here! ?
Atmosphere: 5
Food: 5
Service: 5
They’re so nice and friendly. Also the mochi donuts are awesome, but if you’re too late they sell out.
Atmosphere: 5
Food: 5
Service: 5
This was the best customer service I ever experienced in a donut shop! The I love the atmosphere and the donuts are actually so delicious. Very fresh and tastes like it was made by someone who really cares about their creation!
Atmosphere: 5
Food: 5
Service: 5
OMG HAD THE MOST AMAZING EXPERIENCE HERE. Both of the ladies behind the counter were very sweet!! The atmosphere was so good, I love all the decorations and colors. It was over All good vibes. I will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
I will be loyal to this place until I die. The mochi donuts are to die for as well.
They are so friendly, caring, and generous. They even give me extra from time to time, I will never leave!!!
Atmosphere: 5
Food: 5
Service: 5
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