Deeply enjoy using my Domino’s app and immediate click upon oder service from the staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Gary Thompson
I've been a daily customer at this location, and have never had an issue until last night! The Manager on shift said her name was "Robert" but I believe she was lying. I ordered online and came into the establishment to pick up my order, I was greeted with a stare, as if I was supposed to say something, as my order was prepared and given to me, I sat at the table and ate my meal.... I then began to not feel so well, layed my head down, and at that moment the manager started banging on the glass to wake up and leave, talking to me with absolute prejudice and hostile treatment. I responded by purchasing a soda and asking her name. When I asked for her name she said"why"? I told her I was leaving a Google review, she then began being loud and rude. Her behavior needs to be confronted. I paid not only for my food but the experience as well which was very poor and needs attention. Food was good, poor service.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Pepperoni Pizza, Tater Tots
Albert Vasquez
Went in to order asked for any specials only LG pizza 🍕 🍗🪽 wings for over $21 . That's it 🤣😁 ok got on the app got a 9.99 LG pepperoni,beef, 🍄, 🥓 and extra 🧀🧀 . 10.81 use the app saves u 💰💰💰
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza
Freddy Mederos
Bad service Nicolas did not leave my pizza with the receptionist and he decided to take it back to the store then he wanted to bring it back cold. BAD SERVICE!
Service: 1
Ray Davis (KingCobruh)
I had a highly disappointing customer experience at this Domino's location, which was surprising as a long-time Austin resident. The delivery driver initially went to the wrong address, and when I contacted the store to resolve the issue, the cashier not only failed to assist but also attempted to place the blame on me.
Despite my effort to update my contact information and wait downstairs to expedite the delivery process, the driver still went to an incorrect address on a neighboring block. Instead of offering a solution, the cashier directed me to walk to Salvation Pizza, even though the correct address was 48 East Ave.
After arriving at the suggested location and calling again, I was informed that the driver had eventually located the correct address. This lack of coordination and accountability made for an extremely frustrating experience. I would recommend considering other options if you plan to order from Domino's.
Atmosphere: 1
Food: 1
Service: 1
raj bharath gandi
I am writing to express my disappointment with the customer service I received at your location at 311 W 5th St, Austin, TX 78701. When my friends and I requested the bathroom keys, the employee’s response was not only inappropriate but also appeared to be racially biased. Within a few minutes, the same employee handed the keys to other customers without any issue.
This kind of treatment is unacceptable and needs to be addressed immediately. I hope you take this matter seriously and ensure that all customers are treated equally and with respect.
Thank you for your attention to this matter.
javicoro
Excellent attention. Thank you ☺️
Atmosphere: 4
Food: 4
Service: 4
Alex Pletcher
Get a ranch Pizza with onions and feta
Felipe Mojica Avendaño
The staff is SO RUDE! I am never eating at this Domino’s again after today or even at Domino’s at all. I am not going to pay for people to treat me this way. It’s unbelievable that they have people this rude working in there. Even the guy taking our order got upset when we tried to ask him any questions about the food.
Atmosphere: 1
Food: 2
Service: 1
Iris Olivares
I called to see if they would deliver and the “manager” said no not to my address and I asked if he could help me find the location that would and he said no that he needed to end the call because I was taking to much of his time and he had pizzas to make. To just look on google even though my search said that was my store to delivery.
Excellent fun nice PLACE!!!! FUN FRIENDLY ENVIRONMENT in Downtown Austin!!!!
Atmosphere: 5
Food: 5
Service: 5
Zach Wilkinson
Presuming there's no dining room. Pizza delivered by bike courier. Works well enough for downtown. No longer offers pasta in bread bowls.
Atmosphere: 2
Food: 4
Service: 5
J O Y
Food was hot and fresh. Staff friendly, clean place
Atmosphere: 4
Food: 4
Service: 4
Kris
ice recommendation not sanitized areas rudeness starvation most likely for the workers cant speak english are you all eating pizzas for others word in texas is that they are this is not the texan way
Atmosphere: 1
Service: 1
Recommended dishes: BBQ Chicken Pizza
Go K
Missing items with delivery when ordered late at night. I recommend paying cash so you can be sure that everything you ordered is delivered.
Deeply enjoy using my Domino’s app and immediate click upon oder service from the staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
I've been a daily customer at this location, and have never had an issue until last night! The Manager on shift said her name was "Robert" but I believe she was lying. I ordered online and came into the establishment to pick up my order, I was greeted with a stare, as if I was supposed to say something, as my order was prepared and given to me, I sat at the table and ate my meal.... I then began to not feel so well, layed my head down, and at that moment the manager started banging on the glass to wake up and leave, talking to me with absolute prejudice and hostile treatment. I responded by purchasing a soda and asking her name. When I asked for her name she said"why"? I told her I was leaving a Google review, she then began being loud and rude. Her behavior needs to be confronted. I paid not only for my food but the experience as well which was very poor and needs attention. Food was good, poor service.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Pepperoni Pizza, Tater Tots
Went in to order asked for any specials only LG pizza 🍕 🍗🪽 wings for over $21 . That's it 🤣😁 ok got on the app got a 9.99 LG pepperoni,beef, 🍄, 🥓 and extra 🧀🧀 . 10.81 use the app saves u 💰💰💰
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza
Bad service Nicolas did not leave my pizza with the receptionist and he decided to take it back to the store then he wanted to bring it back cold. BAD SERVICE!
Service: 1
I had a highly disappointing customer experience at this Domino's location, which was surprising as a long-time Austin resident. The delivery driver initially went to the wrong address, and when I contacted the store to resolve the issue, the cashier not only failed to assist but also attempted to place the blame on me.
Despite my effort to update my contact information and wait downstairs to expedite the delivery process, the driver still went to an incorrect address on a neighboring block. Instead of offering a solution, the cashier directed me to walk to Salvation Pizza, even though the correct address was 48 East Ave.
After arriving at the suggested location and calling again, I was informed that the driver had eventually located the correct address. This lack of coordination and accountability made for an extremely frustrating experience. I would recommend considering other options if you plan to order from Domino's.
Atmosphere: 1
Food: 1
Service: 1
I am writing to express my disappointment with the customer service I received at your location at 311 W 5th St, Austin, TX 78701. When my friends and I requested the bathroom keys, the employee’s response was not only inappropriate but also appeared to be racially biased. Within a few minutes, the same employee handed the keys to other customers without any issue.
This kind of treatment is unacceptable and needs to be addressed immediately. I hope you take this matter seriously and ensure that all customers are treated equally and with respect.
Thank you for your attention to this matter.
Excellent attention. Thank you ☺️
Atmosphere: 4
Food: 4
Service: 4
Get a ranch Pizza with onions and feta
The staff is SO RUDE! I am never eating at this Domino’s again after today or even at Domino’s at all. I am not going to pay for people to treat me this way. It’s unbelievable that they have people this rude working in there. Even the guy taking our order got upset when we tried to ask him any questions about the food.
Atmosphere: 1
Food: 2
Service: 1
I called to see if they would deliver and the “manager” said no not to my address and I asked if he could help me find the location that would and he said no that he needed to end the call because I was taking to much of his time and he had pizzas to make. To just look on google even though my search said that was my store to delivery.
Service: 1
Restaurantji Recommends
Excellent fun nice PLACE!!!! FUN FRIENDLY ENVIRONMENT in Downtown Austin!!!!
Atmosphere: 5
Food: 5
Service: 5
Presuming there's no dining room.
Pizza delivered by bike courier. Works well enough for downtown.
No longer offers pasta in bread bowls.
Atmosphere: 2
Food: 4
Service: 5
Food was hot and fresh. Staff friendly, clean place
Atmosphere: 4
Food: 4
Service: 4
ice recommendation not sanitized areas
rudeness starvation most likely for the workers cant speak english are you all eating pizzas for others word in texas is that they are this is not the texan way
Atmosphere: 1
Service: 1
Recommended dishes: BBQ Chicken Pizza
Missing items with delivery when ordered late at night. I recommend paying cash so you can be sure that everything you ordered is delivered.
Service: 1
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