Dunkin'

1610 E Parmer Ln, Austin
(512) 487-5578

Recent Reviews

Sort by
Michael V

The employees are nice but there are never donuts when I go. At least not the last 10 times. Dunkin donuts as a brand has taken a nose dive over the past 20 yrs so maybe I shouldn't be surprised. Just disappointing. I wish it wasn't so nostalgic for me.

Atmosphere: 3

Food: 1

Service: 5

Jeanette

Would have been nice if the bacon jam croissant I ordered actually had any jam on it. I went through the drive through and didn't realize it until I got home. I like the snacking bacon and hash browns but for the amount I get, it hardly seems worth it.

Atmosphere: 3

Food: 2

Service: 3

Bryan Rodriguez

My first and last time coming here i had some questions about the menu Te was taking my order and was very unfriendly and rude I ended up ordering a dz bagels and donuts but cancelled them because of the horrible customer service The Breakfast sandwich I did take was OK but not worth coming back

Atmosphere: 1

Food: 2

Service: 1

C R

I stay having an issue with Dunkin. Was double charged in early December for an order they got wrong (supposed to be a latte but they gave me cold brew). Dunkin customer service says go to the store but I was just traveling through. Been getting the run around for weeks with no refund or points for inconvenience. They just ignore me.

John Rigney

If I could give this place 0 stars, I would. They never have the products in stock and then get mad at you for asking for them. Extremely unprofessional service—this is the worst Dunkin’ franchise I’ve ever been to. If corporate is ever looking for locations that desperately need new management and retraining, PICK THIS ONE! 👇

Atmosphere: 1

Food: 1

Service: 1

Leon Sheehan

If I could give 0 stars I would! Worst customer service ever. And can’t get orders right asked for two butter pecan hot latte and got 1 and quarter hot latte plain. One was filled with all foam

Atmosphere: 1

Food: 1

Service: 1

VW Bug

Looked forward all day to trying their much advertised milkshake only to find they do not have it.

syed hossain

They don't carry salt and pepper. Seriously.

Atmosphere: 4

Food: 4

Service: 2

Shahlo Mukh

I order chipotle, hash browns and it’s supposed to come in the bowl but they messed up my order first time and then the second time they just give me a hash browns 6 piece and they service was zero no friendly at all. They were so rude and I wouldn’t recommend anyone to going there.

Atmosphere: 1

Food: 1

Service: 1

Travis Moss

Ice coffee is way too expensive for Dunkin

Atmosphere: 2

Food: 2

Service: 3

Genesis Rodriguez

Worker is rude, and they didn’t want to give me the actual order complete. I asked if I could add something on my order and they yelled at me to go around because there’s too many customers when there was only 2 people behind me. I find it completely unprofessional that y’all let these workers get bad publicity and still WORK IN THIS WORKPLACE. I saw them standing around not doing ANYTHING !, they were giggling and doing “TikTok’s”. I will be suing this company for damage in my person, my food, and the service everyone deserves. Respectfully, I don’t agree with how y’all let the employees manage the store. If people won’t speak up, I will.

Atmosphere: 1

Food: 1

Service: 1

A E

I waited forever just to be attended, and when I finally was, a big female employee was unbelievably rude, aggressive, and had a terrible attitude. She seemed frustrated the entire time, like she couldn’t be bothered with me. This level of service is completely unacceptable. I will never come back and strongly do not recommend this place to anyone.

Atmosphere: 1

Food: 1

Service: 1

Tiffany Furr

I can not stress this enough, this place has the worst customer service.

Service: 1

Rachel

Every time I’ve been here it’s never been very good unfortunately. For some reason, this Dunkin’ just doesn’t make their food/drinks like others do. It’s the closest to my house and that’s the only reason I ever go.

Atmosphere: 3

Food: 3

Service: 3

A M

workers are incredibly rude. we went up to the drive thru & received a “what do you want?” - then, once at the window to get our food, we weren’t even sure if we had received everything we had ordered because they didn’t bother even saying “have a good day” after giving us our items. it doesn’t take much to be nice & this dunkin location needs to do better at that.

Atmosphere: 1

Food: 1

Service: 1

Loading...