Electric Shuffle Austin

sxsw events were crowded

Atmosphere: 4

It was fun but was told they would give us a free half hour to try it out and when we went to leave they charged us 15.99 a person. Did not expect it because we thought the game would stop after the half an hour. So a big charge when we went to leave that was not expected 👎

We were very disappointed with our recent Galantine’s Day experience at your establishment. We had a reservation for a party of nine and were seated upstairs near the DJ. Unfortunately, the experience did not meet our expectations, especially given the positive experiences we've had during previous visits.

To begin with, the food was served barely warm, and the prosecco was left in the bucket without any ice. We sent the chicken bites back and repeatedly requested ice, but despite multiple reminders, no one brought it to us.

Additionally, the seating arrangement was confusing and uncomfortable. There were only two tables in the area: one occupied by a bachelor party and the other, a six-top table, which was initially empty. We placed some of our belongings on the empty table, but when another party arrived, the waiter asked us to move everything. It was unclear why the table couldn't be shared or why we didn’t have a designated table to accommodate our party of nine. The group that took the six-top table didn’t even wait for us to move our belongings and acted rudely, creating a crowded and unpleasant atmosphere.

Overall, the experience was disappointing, and it will likely be some time before I consider making another reservation. We've hosted several events at your venue in the past and always had a great time, but this recent visit was underwhelming and frustrating.

I hope you'll take this feedback into consideration to improve future experiences for your guests.

Atmosphere: 2

Food: 2

Service: 3

Place sucks they were closed to the public, we drove a long way to try this place out and they had a private event. No notification on their website or social media pages about their closure.

Service: 1

We went there for the first time and were excited to try this place. When we got in it was dead. We asked for a table, two staff members we’re very rude and told us there were absolutely no tables available although there were tons of empty tables. There were at least four staff members standing around. We weren’t sure what to do next, so we hung out and ordered a few drinks. Eventually A different staff member came and asked us if we wanted a table. We played on a table for about 45 minutes and were charged $15 a person. Someone in our group was not even playing at the table, just drinking and they were charged $15 for being there.

Sadly this place had terrible service and pricing was shady.

Atmosphere: 2

Service: 1

Definitely go for their social packages! Good deal on food, drinks, and shuffleboard time

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Veggie Tray, Truffle Fries, Pizza Margherita, Carrot Celery and Ranch

This is a fantastic bar downtown Austin near Rainey St. The location is great- across Hotel Van Zandt and a 2 minute walk to other bars on Rainey. The bar is nicely decorated and has severalShuffleboards that you are allowed to rent for 90 minutes. It’s a fun gathering place for large and small groups; and the music is fabulous! The parking is tricky though but definitely worth going again! Highly recommend.

Parking: No street parking in front of the bar.

Atmosphere: 4

Service: 4

If I could give this place zero stars, I would. We made reservations for my best friends birthday November 9, 2024. When our group arrived, the put us all the way in the back where another party was occupying majority of the space. Now as we were walking to our room, we noticed that it was an empty room that we could have occupied. Why would they put our large party in this tiny space along with another large party??? That was the first mistake! Then we proceeded to get our food orders in and set up the games. We were rudely told that we couldn’t share anything on the menu and each person had to order theirs separately. Now as our food came out, the server just rudely set the food on an empty table. They didn’t bother to ask which item belonged to the person. We had to find our own silverware and didn’t bother to see if we needed water! There was only one young lady(black woman w/glasses) that made sure we were ok. Other than that the customer service was horrible! When we finally got done, we each got our ticket and paid. This is when we learned that they have to share tips. SMH! The next day, I proceeded to check my account I notice that they illegally canceled my charge and made a new one on my account. They did it have any authorization to do so. The professional thing to do was to call me if there was a problem with anyone in our group’s ticket. They did not do that. So I have been emailing and calling. Ryan was the point of contact for the emails. When I first emailed him he replied back with a receipt. It was the receipt from the illegal authorization on my card. From the 10 items listed, only 4 belonged to me. I have my original receipt with my items on it. They have a history of that but he didn’t want to admit that. He has claimed that he was going to do further investigation but has failed to do so. He has at this point ignored my messages with no resolution. This company prides themselves on being great but they are really horrible. From the customer service to the management team, it all needs to be improved.

Atmosphere: 1

Food: 1

Service: 1

Electric shuffle and the lunch social is a great concept, however I went with a group of friends and felt the service was lacking in time, we had got an open bar for 90 minutes and felt as if it was taking 20-25 minutes to even get one drink, even though we had a dedicated waiter who we barely even saw, I’m not sure if I would try the lunch social again, I thought it was a good price for the concept, the food was good, but felt like it fell short with the waiting time on open bar.

Atmosphere: 4

Food: 4

Service: 1

Recommended dishes: Truffle Fries, Margherita Pizza

This was my first time here and it was for a work event. Definitely coming back! It was so much fun. The staff was very friendly and the food was amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Doneless Wing Platter

I took my sales team for an outing and we were all very impressed. (We are in hospitality) The staff was so friendly and accomodating. The games were a blast and the the food exceeded expectations! We will be back!

Atmosphere: 5

Food: 5

Service: 5

This place is lit ngl

Great place to hang out! The music is always on point and the atmosphere is fun.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Truffle Fries, Margherita Pizza

LOVED IT!!! The employees were cool and nice and they looked happy to be there, the food was delicious and so were the drinks. I came on pride pregame so the music was bumping and so were the lights and I got to meet more queer people in my area!! DEFINITELY COMING BACK!!!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Korean Sliders, Truffle Fries

Taylor and Hasan were fantastic and were so patient in me picking something to drink for my bday!

Atmosphere: 5

Food: 5

Service: 5