It’s a really cute place and the cookies are cute but tasty but cute to look at. If you need customer service you’re going to be disappointed. When you call it’s like you’re bothering them. The customer service isn’t great and the cookies are generic. I’ll stick to suga mommas or something local.
Kausik Kannan
They only have cookies and brownies now
Sandra Fearn
I ordered an anniversary cake, and it was yummy! The cake was delicious as was the icing! It was beautifully decorated. The cake was meticulously packaged for an easy transport. My husband and I are delighted! This was our first time ordering from Hayley's, and it won't be our last!
Brian Reniker
They did a great job on cookies custom done for my wedding!
James Simmons
Great selection and good quality, but overpriced.
Lydia Willars
Had a great experience with Hayley’s Cakes and Cookies. I needed gluten free cupcakes for a baby shower, put in for estimate online but was able to call and talk out specifics with an employee over the phone. They turned out delicious and beautiful! The employee reassured me of the efforts they make for gluten sensitivities and made me feel very comfortable.
Wayne Smith
Have tried visiting 4 or 5 times as it is close to home. Each time trying a different item or a repeat of something in the past. The pastries and cookies just do not have a good taste. I ended up throwing away the ones I purchased after taking a couple bites. The staff is mostly younger and very unfriendly in helping but definitely ready to ask you for a tip when the time comes.
Atmosphere: 1
Food: 1
Service: 1
Craig Huggins
This made my family very happy when they opened in South Austin. Great for treats and sweets. So many awesome cookies!
Atmosphere: 5
Food: 5
Service: 5
M& M
Bummed…I received an assortment of cookies for my birthday since my friend knows these are my favorite. First one was dry and definitely days old. I tried sharing feedback via their social media but yet again, they don’t reply. As they’ve gotten bigger their quality and customer service has declined. These cookies cost a pretty penny and should reflect it! On the hunt to find a new favorite spot…
Atmosphere: 4
Food: 1
Service: 1
Kimberly Leola
We pass by this location often and had never known they were there, so we decided to drop in.This location is beautiful I love the decor and choice of furniture. It was fun and bubbly!Now the staff seemed either new or just not customer oriented. They were not as friendly as you would expect for a fun bakery like this.They seemed stand offish and kind of boring.I’d love to see bubbly faces next time. Smile and excitedly greet your customers. Ask if it’s their first time and make recommendations.For this reason I won’t be back. May try a different location and see if the vibes change.
The cookies are so cute and absolutely addictive. I picked up some cookies to take home for the holidays and added on a blondie and an americano- delicious!
Atmosphere: 5
Food: 5
Service: 5
Heather Ciochoń
Our custom ordered birthday cake (for our son's 6th birthday) was pretty enough but so so very dry. We won't be eating the rest of it :(. It was a very expensive cake to not be able to enjoy it and eat it. We were all very disappointed.*Also, they never answer their phones, it seems. Tried 3 times.
Food: 2
Service: 4
Chirag Shah
Customer service wasn’t great from the get go. We were told to specify a customization in our order that couldn’t be accommodated at the time of baking. The cake itself is one of the worst I’ve had. Super dense and overdone with frosting. The saving grace is that the design on the cake was impressive.
Food: 2
Service: 2
Billie Korstad
Yummy & pristine! So friendly!!!
Noah Aziz (Noah Aziz)
Oh my god Jocelyn was so nice and very helpful and personable! I have never been here before and the selection is amazing! She makes the best lattes and yummy treat recommendations! Always ask for her!!! 5 Stars ??
It’s a really cute place and the cookies are cute but tasty but cute to look at. If you need customer service you’re going to be disappointed. When you call it’s like you’re bothering them. The customer service isn’t great and the cookies are generic. I’ll stick to suga mommas or something local.
They only have cookies and brownies now
I ordered an anniversary cake, and it was yummy! The cake was delicious as was the icing! It was beautifully decorated. The cake was meticulously packaged for an easy transport. My husband and I are delighted! This was our first time ordering from Hayley's, and it won't be our last!
They did a great job on cookies custom done for my wedding!
Great selection and good quality, but overpriced.
Had a great experience with Hayley’s Cakes and Cookies. I needed gluten free cupcakes for a baby shower, put in for estimate online but was able to call and talk out specifics with an employee over the phone. They turned out delicious and beautiful! The employee reassured me of the efforts they make for gluten sensitivities and made me feel very comfortable.
Have tried visiting 4 or 5 times as it is close to home. Each time trying a different item or a repeat of something in the past. The pastries and cookies just do not have a good taste. I ended up throwing away the ones I purchased after taking a couple bites. The staff is mostly younger and very unfriendly in helping but definitely ready to ask you for a tip when the time comes.
Atmosphere: 1
Food: 1
Service: 1
This made my family very happy when they opened in South Austin. Great for treats and sweets. So many awesome cookies!
Atmosphere: 5
Food: 5
Service: 5
Bummed…I received an assortment of cookies for my birthday since my friend knows these are my favorite. First one was dry and definitely days old. I tried sharing feedback via their social media but yet again, they don’t reply. As they’ve gotten bigger their quality and customer service has declined. These cookies cost a pretty penny and should reflect it! On the hunt to find a new favorite spot…
Atmosphere: 4
Food: 1
Service: 1
We pass by this location often and had never known they were there, so we decided to drop in.This location is beautiful I love the decor and choice of furniture. It was fun and bubbly!Now the staff seemed either new or just not customer oriented. They were not as friendly as you would expect for a fun bakery like this.They seemed stand offish and kind of boring.I’d love to see bubbly faces next time. Smile and excitedly greet your customers. Ask if it’s their first time and make recommendations.For this reason I won’t be back. May try a different location and see if the vibes change.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
The cookies are so cute and absolutely addictive. I picked up some cookies to take home for the holidays and added on a blondie and an americano- delicious!
Atmosphere: 5
Food: 5
Service: 5
Our custom ordered birthday cake (for our son's 6th birthday) was pretty enough but so so very dry. We won't be eating the rest of it :(. It was a very expensive cake to not be able to enjoy it and eat it. We were all very disappointed.*Also, they never answer their phones, it seems. Tried 3 times.
Food: 2
Service: 4
Customer service wasn’t great from the get go. We were told to specify a customization in our order that couldn’t be accommodated at the time of baking. The cake itself is one of the worst I’ve had. Super dense and overdone with frosting. The saving grace is that the design on the cake was impressive.
Food: 2
Service: 2
Yummy & pristine! So friendly!!!
Oh my god Jocelyn was so nice and very helpful and personable! I have never been here before and the selection is amazing! She makes the best lattes and yummy treat recommendations! Always ask for her!!! 5 Stars ??
Loading...