Insanely slow service, waited 45 minutes to get a medium rare burger. Judging by what's coming out of the window it's like the cook the burgers one by one vs multiple on the flat top. Burger was ok at best and $50 for a burger and two beers is crazy even for an airport. Go anywhere else
Shovon Hasan
Their signature hamburger had no taste to speak of whatsoever. The chefs here must think people who salt their patties are cowards. The inside of the mystery meat was cold and likely in the freezer 5 minutes before being served to me. For some inexplicable reason there were about 30 unevenly sized slices of pickles and cucumbers on the burger which I needed to take out by hand or the burger would have been inedibly acidic. Store bought shredded cheese that had not melted at all thinly lined the top of the patty, and there was no kind of sauce anywhere, leading to each bite being a dry wasteland in your mouth. But none of that is as bad as the bun, which was so sterile and store bought I don’t think I would feed it to prisoners.The 20oz amber ale was mildly flavored water at best. You pay about $14 for them to run the tap on your cup for about 5 seconds and dispense about $0.10 worth of liquid, if that. The whole thing didn’t even get me tipsy as a 145lb male.Fries surprisingly had a hint, a whisper, of crunch which is the highlight of the meal but you could get much more enjoyment with $33 by setting fire to it.I think they’re going for classic American diner with the red theme but it’s really half-hearted and not even the right shade. A tiny TV plays basketball highlights inaudibly as Ariana Grande plays in the background.The staff don’t spare a single unnecessary syllable to acknowledge your humanity. The check is slipped next to your tray wordlessly, they have the audacity to ask for a tip.1 star.
Atmosphere: 1
Food: 2
Service: 2
Naissus88
I’ve had a lot of mediocre overpriced airport food and drinks in my life, and this place was no exception. Worst most bland and lifeless Bloody Mary I’ve ever had, awful soggy and undercooked fries. Very uncomfortable hard metal chairs. The breaded chicken salad was actually alright and the server was very nice and did a good job.
Atmosphere: 2
Food: 1
Service: 4
Tomislav Pešut
Dreadful food. Old fries, tasteless burgers, worst bloody mary Ive ever had. Service is fine, everybody is nice but the food just isnt
Atmosphere: 1
Food: 1
Service: 4
Amelia M.
Food was super yummy. Get the loaded fries with your meal. We loved them! Good service too!
Jstaff S.
Very nice employees! Fast service! Very very good food! On the expensive side for a burger but that's what you get when you eat at the airport. I'd say it was worth it because it was so good!
Darlene Herrera
THANK YOU, Cydney for taking care of us!I was really happy with my chicken salad! Chicken was cooked prefect crisp.. Wish I had took a picture surprised being airport food..Husband got the chicken strips son got the hut hamburger, fries not that good they needed to be more crispy.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Grilled Chicken Chef Salad
Ray F.
Coming back to Texas from a 2 week vacation to Key West, Miami and 11 days at sea in the Western Caribbean, Columbia, Panama Canal, and Yucatan, well, I was having severe hamburger withdrawals. Yes they had "burgers" on the "boat", but really? Call those burgers? I KNOW better.... Since we landed in Austin, I figured there HAD to be a good burger place in the terminal, right?? I mean, this is Texas! Austin IS the capital of Texas, so it HAD to have some places... As I'm waiting for the next flight, my belly cussin' and growlin', low and behold, there was Hut's directly in front of me!! The wait staff must have heard my belly and were quickly clearing a table for me as I shot straight through the full terminal. I was coming in hot! They actually were pleased to have us! A true Texas welcome! One, the place seemed lively and all (customers and staff) were smiling and joking). Two, the smell of caramelized hamburger patties and fries was overly enticing! Three, this place looks the way a burger joint SHOULD look! Side salad was out in a flash and it was really good lettuce! It made the perfect last resting spot for the upcoming burger. Then out came the burger, thick, slightly sweet toasted bun, ripe tomato slices, crisp cool lettuce, cheese melting and, well, that burger didn't languish in the basket for long! Fries were really good! For airport food, expect a higher price. The burger was worth it! Swing by when they have a entertainer performing!
Bruce Burt
Apparently Austin Bergstrom Airport permits their tenants to charge their captive guests any amount they want. The burgers were just ok, not very large or flavorful and the fries were decent. But $70 (not including tip) for two average burgers, fries and beers is pretty ridiculous. Most other food options are similarly overpriced, so grit your teeth and pay or pack some snacks.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: French Fries
Alexander Petkov
Decent food, decent service, okay-ish prices. I would go again if I had to kill some time at the airport.
Good burgers and tons of fries. Fast service at the bar. Never an empty glass. Had blue cheese burger with bacon, guacamole and jalapeño burgers. Both cooked perfectly. Good place to nosh while waiting on aflight plus we were too full after to want the cardboard snacks they offer mid-flight.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blue Cheese Bacon Burger with Cheese and Bacon Cheese Fries
Thomas Bonham
As a frequent flyer, I find myself in the Austin airport regularly. Over the last decade, I have seen many changes that have been made, some good and some bad. While sit-down restaurant choices have improved, I often make HUTs my restaurant of choice. This is based on the subjective opinion that when they have food, the food is pretty good. However, the underlying issue is the ongoing pattern of not having food. How can this seriously be the case for a business that relies on serving food to customers? Given flyers' limited options, you would think HUTs would want to ensure they stood above the rest. Lately, this has been proven not to be the case, and I wonder who could be to blame for running an establishment so poorly?Indeed, one could not blame the wait staff (Rebecca who keeps bar is amazing) who more than not face the backlash from upset customers, or the cook staff, whose job is to prepare the food they have available. Instead, it is arguably the fault of poor managers running the establishment. Why would one of the few sit-down restaurants continue to maintain managers who lack the proficiency to do what they were hired for? They allow their restaurant to run out of the primary source of customer demand, FOOD! I understand not having specific rare items, or maybe a liquor of choice, but not staples that one at their own house would not run out of. What are these staples? Are they the rare item that customers often ignore… no, they are eggs, sausage, and… well, sit down because, surprisingly, a restaurant that prides itself on hamburgers usually runs out of hamburgers!Is there a program to allow high school students with no experience to intern as the manager at this restaurant for expertise so they could ultimately get hired at the few other restaurants in the airport that always have food? Is nepotism the root cause of poor management, or do they not care enough to ensure they have the main staples required to run a restaurant? I don't have the answer, but I assure you I will not visit HUTs in the future. Instead, I will choose a restaurant I know has the one thing I wish to purchase: FOOD! Maybe HUTs has decided to save money and take advantage of the lack of options for patrons and therefore allows them to hire unqualified managers. However, I hope eventually, with the growth of the airport and the potential for more options, HUTs will make the intelligent decision and train the manager; starting as a hostess would probably be the best first step.
Atmosphere: 3
Food: 1
Service: 5
Buster Christenson
I don't really understand the low score of this place. I had their Blue Burger and Fries and it was damn good. I could even order my burger medium.
Atmosphere: 3
Food: 4
Service: 5
Thomas B.
As a frequent flyer, I find myself in the Austin airport regularly. Over the last decade, I have seen many changes that have been made, some good and some bad. While sit-down restaurant choices have improved, I often make HUTs my restaurant of choice. This is based on the subjective opinion that when they have food, the food is pretty good. However, the underlying issue is the ongoing pattern of not having food. How can this seriously be the case for a business that relies on serving food to customers? Given flyers' limited options, you would think HUTs would want to ensure they stood above the rest. Lately, this has been proven not to be the case, and I wonder who could be to blame for running an establishment so poorly? Indeed, one could not blame the wait staff (Rebecca who keeps bar is amazing) who more than not face the backlash from upset customers, or the cook staff, whose job is to prepare the food they have available. Instead, it is arguably the fault of poor managers running the establishment. Why would one of the few sit-down restaurants continue to maintain managers who lack the proficiency to do what they were hired for? They allow their restaurant to run out of the primary source of customer demand, FOOD! I understand not having specific rare items, or maybe a liquor of choice, but not staples that one at their own house would not run out of. What are these staples? Are they the rare item that customers often ignore... no, they are eggs, sausage, and... well, sit down because, surprisingly, a restaurant that prides itself on hamburgers usually runs out of hamburgers! Is there a program to allow high school students with no experience to intern as the manager at this restaurant for expertise so they could ultimately get hired at the few other restaurants in the airport that always have food? Is nepotism the root cause of poor management, or do they not care enough to ensure they have the main staples required to run a restaurant? I don't have the answer, but I assure you I will not visit HUTs in the future. Instead, I will choose a restaurant I know has the one thing I wish to purchase: FOOD! Maybe HUTs has decided to save money and take advantage of the lack of options for patrons and therefore allows them to hire unqualified managers. However, I hope eventually, with the growth of the airport and the potential for more options, HUTs will make the intelligent decision and train the manager; starting as a hostess would probably be the best first step.
Jennifer L.
We stopped by here at the airport since our flight kept getting delayed. It was a little on the busier side since it was around lunch time, but we were able to grab a seat at the bar. We had the Deep Eddy Cherry Limeade which was delicious. It was the right mixture of sweet and tangy. We split the Mr. Blue which I enjoyed. The bacon was crispy. It was a little skimpy on the blue cheese, but still enough to catch the flavor. It also came with a generous portion of fries. We also split the crispy chicken chef salad. The portion size and amount of chicken on top was generous. Otherwise, it was your typical chef salad. The staff were attentive and the food came out pretty quickly. The price seemed a little steep for what we got, but it is an airport so upcharges are expected. I would stop by here again if waiting for flight.
Insanely slow service, waited 45 minutes to get a medium rare burger. Judging by what's coming out of the window it's like the cook the burgers one by one vs multiple on the flat top. Burger was ok at best and $50 for a burger and two beers is crazy even for an airport. Go anywhere else
Their signature hamburger had no taste to speak of whatsoever. The chefs here must think people who salt their patties are cowards. The inside of the mystery meat was cold and likely in the freezer 5 minutes before being served to me. For some inexplicable reason there were about 30 unevenly sized slices of pickles and cucumbers on the burger which I needed to take out by hand or the burger would have been inedibly acidic. Store bought shredded cheese that had not melted at all thinly lined the top of the patty, and there was no kind of sauce anywhere, leading to each bite being a dry wasteland in your mouth. But none of that is as bad as the bun, which was so sterile and store bought I don’t think I would feed it to prisoners.The 20oz amber ale was mildly flavored water at best. You pay about $14 for them to run the tap on your cup for about 5 seconds and dispense about $0.10 worth of liquid, if that. The whole thing didn’t even get me tipsy as a 145lb male.Fries surprisingly had a hint, a whisper, of crunch which is the highlight of the meal but you could get much more enjoyment with $33 by setting fire to it.I think they’re going for classic American diner with the red theme but it’s really half-hearted and not even the right shade. A tiny TV plays basketball highlights inaudibly as Ariana Grande plays in the background.The staff don’t spare a single unnecessary syllable to acknowledge your humanity. The check is slipped next to your tray wordlessly, they have the audacity to ask for a tip.1 star.
Atmosphere: 1
Food: 2
Service: 2
I’ve had a lot of mediocre overpriced airport food and drinks in my life, and this place was no exception. Worst most bland and lifeless Bloody Mary I’ve ever had, awful soggy and undercooked fries. Very uncomfortable hard metal chairs. The breaded chicken salad was actually alright and the server was very nice and did a good job.
Atmosphere: 2
Food: 1
Service: 4
Dreadful food. Old fries, tasteless burgers, worst bloody mary Ive ever had. Service is fine, everybody is nice but the food just isnt
Atmosphere: 1
Food: 1
Service: 4
Food was super yummy. Get the loaded fries with your meal. We loved them! Good service too!
Very nice employees! Fast service! Very very good food! On the expensive side for a burger but that's what you get when you eat at the airport. I'd say it was worth it because it was so good!
THANK YOU, Cydney for taking care of us!I was really happy with my chicken salad! Chicken was cooked prefect crisp.. Wish I had took a picture surprised being airport food..Husband got the chicken strips son got the hut hamburger, fries not that good they needed to be more crispy.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Grilled Chicken Chef Salad
Coming back to Texas from a 2 week vacation to Key West, Miami and 11 days at sea in the Western Caribbean, Columbia, Panama Canal, and Yucatan, well, I was having severe hamburger withdrawals. Yes they had "burgers" on the "boat", but really? Call those burgers? I KNOW better.... Since we landed in Austin, I figured there HAD to be a good burger place in the terminal, right?? I mean, this is Texas! Austin IS the capital of Texas, so it HAD to have some places... As I'm waiting for the next flight, my belly cussin' and growlin', low and behold, there was Hut's directly in front of me!! The wait staff must have heard my belly and were quickly clearing a table for me as I shot straight through the full terminal. I was coming in hot! They actually were pleased to have us! A true Texas welcome! One, the place seemed lively and all (customers and staff) were smiling and joking). Two, the smell of caramelized hamburger patties and fries was overly enticing! Three, this place looks the way a burger joint SHOULD look! Side salad was out in a flash and it was really good lettuce! It made the perfect last resting spot for the upcoming burger. Then out came the burger, thick, slightly sweet toasted bun, ripe tomato slices, crisp cool lettuce, cheese melting and, well, that burger didn't languish in the basket for long! Fries were really good! For airport food, expect a higher price. The burger was worth it! Swing by when they have a entertainer performing!
Apparently Austin Bergstrom Airport permits their tenants to charge their captive guests any amount they want. The burgers were just ok, not very large or flavorful and the fries were decent. But $70 (not including tip) for two average burgers, fries and beers is pretty ridiculous. Most other food options are similarly overpriced, so grit your teeth and pay or pack some snacks.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: French Fries
Decent food, decent service, okay-ish prices. I would go again if I had to kill some time at the airport.
Restaurantji Recommends
Good burgers and tons of fries. Fast service at the bar. Never an empty glass. Had blue cheese burger with bacon, guacamole and jalapeño burgers. Both cooked perfectly. Good place to nosh while waiting on aflight plus we were too full after to want the cardboard snacks they offer mid-flight.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blue Cheese Bacon Burger with Cheese and Bacon Cheese Fries
As a frequent flyer, I find myself in the Austin airport regularly. Over the last decade, I have seen many changes that have been made, some good and some bad. While sit-down restaurant choices have improved, I often make HUTs my restaurant of choice. This is based on the subjective opinion that when they have food, the food is pretty good. However, the underlying issue is the ongoing pattern of not having food. How can this seriously be the case for a business that relies on serving food to customers? Given flyers' limited options, you would think HUTs would want to ensure they stood above the rest. Lately, this has been proven not to be the case, and I wonder who could be to blame for running an establishment so poorly?Indeed, one could not blame the wait staff (Rebecca who keeps bar is amazing) who more than not face the backlash from upset customers, or the cook staff, whose job is to prepare the food they have available. Instead, it is arguably the fault of poor managers running the establishment. Why would one of the few sit-down restaurants continue to maintain managers who lack the proficiency to do what they were hired for? They allow their restaurant to run out of the primary source of customer demand, FOOD! I understand not having specific rare items, or maybe a liquor of choice, but not staples that one at their own house would not run out of. What are these staples? Are they the rare item that customers often ignore… no, they are eggs, sausage, and… well, sit down because, surprisingly, a restaurant that prides itself on hamburgers usually runs out of hamburgers!Is there a program to allow high school students with no experience to intern as the manager at this restaurant for expertise so they could ultimately get hired at the few other restaurants in the airport that always have food? Is nepotism the root cause of poor management, or do they not care enough to ensure they have the main staples required to run a restaurant? I don't have the answer, but I assure you I will not visit HUTs in the future. Instead, I will choose a restaurant I know has the one thing I wish to purchase: FOOD! Maybe HUTs has decided to save money and take advantage of the lack of options for patrons and therefore allows them to hire unqualified managers. However, I hope eventually, with the growth of the airport and the potential for more options, HUTs will make the intelligent decision and train the manager; starting as a hostess would probably be the best first step.
Atmosphere: 3
Food: 1
Service: 5
I don't really understand the low score of this place. I had their Blue Burger and Fries and it was damn good. I could even order my burger medium.
Atmosphere: 3
Food: 4
Service: 5
As a frequent flyer, I find myself in the Austin airport regularly. Over the last decade, I have seen many changes that have been made, some good and some bad. While sit-down restaurant choices have improved, I often make HUTs my restaurant of choice. This is based on the subjective opinion that when they have food, the food is pretty good. However, the underlying issue is the ongoing pattern of not having food. How can this seriously be the case for a business that relies on serving food to customers? Given flyers' limited options, you would think HUTs would want to ensure they stood above the rest. Lately, this has been proven not to be the case, and I wonder who could be to blame for running an establishment so poorly? Indeed, one could not blame the wait staff (Rebecca who keeps bar is amazing) who more than not face the backlash from upset customers, or the cook staff, whose job is to prepare the food they have available. Instead, it is arguably the fault of poor managers running the establishment. Why would one of the few sit-down restaurants continue to maintain managers who lack the proficiency to do what they were hired for? They allow their restaurant to run out of the primary source of customer demand, FOOD! I understand not having specific rare items, or maybe a liquor of choice, but not staples that one at their own house would not run out of. What are these staples? Are they the rare item that customers often ignore... no, they are eggs, sausage, and... well, sit down because, surprisingly, a restaurant that prides itself on hamburgers usually runs out of hamburgers! Is there a program to allow high school students with no experience to intern as the manager at this restaurant for expertise so they could ultimately get hired at the few other restaurants in the airport that always have food? Is nepotism the root cause of poor management, or do they not care enough to ensure they have the main staples required to run a restaurant? I don't have the answer, but I assure you I will not visit HUTs in the future. Instead, I will choose a restaurant I know has the one thing I wish to purchase: FOOD! Maybe HUTs has decided to save money and take advantage of the lack of options for patrons and therefore allows them to hire unqualified managers. However, I hope eventually, with the growth of the airport and the potential for more options, HUTs will make the intelligent decision and train the manager; starting as a hostess would probably be the best first step.
We stopped by here at the airport since our flight kept getting delayed. It was a little on the busier side since it was around lunch time, but we were able to grab a seat at the bar. We had the Deep Eddy Cherry Limeade which was delicious. It was the right mixture of sweet and tangy. We split the Mr. Blue which I enjoyed. The bacon was crispy. It was a little skimpy on the blue cheese, but still enough to catch the flavor. It also came with a generous portion of fries. We also split the crispy chicken chef salad. The portion size and amount of chicken on top was generous. Otherwise, it was your typical chef salad. The staff were attentive and the food came out pretty quickly. The price seemed a little steep for what we got, but it is an airport so upcharges are expected. I would stop by here again if waiting for flight.