I had a frustrating experience during my recent visit. There were already 8 cars parked and waiting in the front lot, and every car going through the drive-thru was being told to park and wait for their order—including me. It seems like there was an excessive focus on drive-thru time metrics, which only led to longer actual wait times for customers.
I personally had to wait an additional 20 minutes for my food, while two cars that were behind me in line received their orders before I did, and my drink was made incorrectly. Over the course of my wait, I counted at least 5 more cars who were also told to park and wait. This system doesn’t seem efficient or fair, and it definitely impacted my overall experience.
Atmosphere: 1
Food: 1
Service: 1
Catherine Thomas
About a week ago I had ordered a breakfast meal and I didn’t check it and just left when I was about to eat at work I found a piece of egg shell in my egg and I didn’t want to complain so I left like that. A couple of days ago I had ordered chicken nuggets for my kid and I left again and went home on the way home my kid told me there was a bone in the chicken and indeed there was one. I’m here to complain about the food and also the place wasn’t clean. Toilet paper on the ground in the bathroom and seats had pee and the lobby was messy
Atmosphere: 1
Food: 1
Claudia Lopez
Went thru drive thru. Cashier was nice, my crunchy tacos were so filling and big. They never disappoint especially that grave yard crew.
Atmosphere: 5
Food: 5
Service: 5
Vivian Valentine
Wouldn't even let me manually punch in my card. Looked at me like I was high on meth when I asked.
Diana Johnson
⭐ 1-Star Google Review
I have never been treated as poorly as I was today at Jack in the box. When I walked in, I was completely ignored—no greeting, no acknowledgment, nothing. When I finally got someone’s attention to place an order, I was yelled at instead of being helped.
As someone who believes in treating others with kindness and respect, this experience was deeply disappointing. No customer should ever be made to feel this way. I hope management takes this seriously and makes changes to ensure better service in the future.
David Belcher
Pretty much what you'd expect from a Jack in the
Atmosphere: 3
Food: 4
Service: 4
Mark Mays
It’s always amazing to me to go to a fast food restaurant that isn’t Chick Fil A and notice the difference in customer service. Went through the drive thru tonight because I had a craving for breakfast and Whataburger doesn’t start serving till 11 p.m. . The drive thru attendant had a real attitude as though he didn’t want to be at work. As I placed my order he kept asking me “is that all”. I know that’s not what they’re trained to say. Then after taking my money and giving my son and I our drinks he said pull around front. No please or thank you while I had extended a thank you to him for my change and drinks. I don’t understand why restaurants on the Eastside feel it’s okay to treat their customers like crap but I won’t be going back to this Jack in the Box ever again!! Plus the fact their prices have gone up exponentially as if they were a fine dining establishment!!
Atmosphere: 1
Food: 3
Service: 1
Sherman Brooks
The food could be better prepared. Customer service is garbage. Be prepared going in/out to be asked for change
Atmosphere: 2
Food: 3
Service: 2
Crystal Alcala
Seen drug deals going on restroom were locked no out of order sign the door just a bad area...
Atmosphere: 1
Food: 2
Service: 2
Antonio Rangel
They gave me my wrong food, they gave me what they wanted, not my food 👎🏽this is the last time I visit this place
The work at 4:26 with glasses had the baddest attitude ever. No thank you no fake smile all attitude. Soo don’t expect good service
Atmosphere: 2
Food: 4
Service: 1
Daniela Roman
Very slow service..
Atmosphere: 1
Food: 1
Service: 1
Maddie Martinez-tobar
I order food at 5am due to getting out of hospital and I order me an egg roll a order of taco and 2 sandwiches and I didn't even get the egg rolls I was looking forward for
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Egg Rolls, Burger and Fries, Two Tacos
Sail Khial
Parking: 20th
Kid-friendliness: They do their best
Wheelchair accessibility: Yes wheelchair parking and accessible entrance
Recommended dishes: Egg Rolls, Burger and Fries
Ishan
Mid and only if Whataburger has a line and you're desperate.
I had a frustrating experience during my recent visit. There were already 8 cars parked and waiting in the front lot, and every car going through the drive-thru was being told to park and wait for their order—including me. It seems like there was an excessive focus on drive-thru time metrics, which only led to longer actual wait times for customers.
I personally had to wait an additional 20 minutes for my food, while two cars that were behind me in line received their orders before I did, and my drink was made incorrectly. Over the course of my wait, I counted at least 5 more cars who were also told to park and wait. This system doesn’t seem efficient or fair, and it definitely impacted my overall experience.
Atmosphere: 1
Food: 1
Service: 1
About a week ago I had ordered a breakfast meal and I didn’t check it and just left when I was about to eat at work I found a piece of egg shell in my egg and I didn’t want to complain so I left like that. A couple of days ago I had ordered chicken nuggets for my kid and I left again and went home on the way home my kid told me there was a bone in the chicken and indeed there was one. I’m here to complain about the food and also the place wasn’t clean. Toilet paper on the ground in the bathroom and seats had pee and the lobby was messy
Atmosphere: 1
Food: 1
Went thru drive thru. Cashier was nice, my crunchy tacos were so filling and big. They never disappoint especially that grave yard crew.
Atmosphere: 5
Food: 5
Service: 5
Wouldn't even let me manually punch in my card. Looked at me like I was high on meth when I asked.
⭐ 1-Star Google Review
I have never been treated as poorly as I was today at Jack in the box. When I walked in, I was completely ignored—no greeting, no acknowledgment, nothing. When I finally got someone’s attention to place an order, I was yelled at instead of being helped.
As someone who believes in treating others with kindness and respect, this experience was deeply disappointing. No customer should ever be made to feel this way. I hope management takes this seriously and makes changes to ensure better service in the future.
Pretty much what you'd expect from a Jack in the
Atmosphere: 3
Food: 4
Service: 4
It’s always amazing to me to go to a fast food restaurant that isn’t Chick Fil A and notice the difference in customer service. Went through the drive thru tonight because I had a craving for breakfast and Whataburger doesn’t start serving till 11 p.m. . The drive thru attendant had a real attitude as though he didn’t want to be at work. As I placed my order he kept asking me “is that all”. I know that’s not what they’re trained to say. Then after taking my money and giving my son and I our drinks he said pull around front. No please or thank you while I had extended a thank you to him for my change and drinks. I don’t understand why restaurants on the Eastside feel it’s okay to treat their customers like crap but I won’t be going back to this Jack in the Box ever again!! Plus the fact their prices have gone up exponentially as if they were a fine dining establishment!!
Atmosphere: 1
Food: 3
Service: 1
The food could be better prepared. Customer service is garbage. Be prepared going in/out to be asked for change
Atmosphere: 2
Food: 3
Service: 2
Seen drug deals going on restroom were locked no out of order sign the door just a bad area...
Atmosphere: 1
Food: 2
Service: 2
They gave me my wrong food, they gave me what they wanted, not my food 👎🏽this is the last time I visit this place
Restaurantji Recommends
The work at 4:26 with glasses had the baddest attitude ever. No thank you no fake smile all attitude. Soo don’t expect good service
Atmosphere: 2
Food: 4
Service: 1
Very slow service..
Atmosphere: 1
Food: 1
Service: 1
I order food at 5am due to getting out of hospital and I order me an egg roll a order of taco and 2 sandwiches and I didn't even get the egg rolls I was looking forward for
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Egg Rolls, Burger and Fries, Two Tacos
Parking: 20th
Kid-friendliness: They do their best
Wheelchair accessibility: Yes wheelchair parking and accessible entrance
Recommended dishes: Egg Rolls, Burger and Fries
Mid and only if Whataburger has a line and you're desperate.
Atmosphere: 1
Food: 3
Service: 2
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