Extremely disrespectful experience at the drive-through today. The male employee taking my order was rushed, dismissive, and would not listen when I tried to correct my order. I asked to repeat it, but he kept talking over me and then some other female worker told me to pull up to the window to take my order. When I got to the window, he repeated someone else’s order, I said he didn’t get to take my order. He then said repeatedly said, “I can’t hear you,” even after I raised my voice so I could be heard, and shut me down each time. Instead of apologizing, adjusting the mic, or trying to listen, he shut the window on me and did not allow me to continue ordering or ask for a manager. I was never given a chance to place my order at all.
The interaction felt dismissive and uncomfortable, and I left feeling disrespected as a customer. I’m not sure whether bias or racism played a role, but the way I was treated was not okay and it felt evident.
Additionally, there was a homeless individual sitting directly by the drive-through window, which felt intimidating and unsafe and added to the overall discomfort of the experience.
Very disappointing customer service.
Atmosphere: 1
Service: 1
Rhett Huebner
We went at 3:30am early Sunday morning for some late night treats. Their shake machine was almost cleaned and they asked us to come back in ten minutes. We came back and they asked us to wait so they could take care of customers inside first. After about another 5-10 minutes, they told us the shake machine was still freezing. I asked if we should come back in a bit or just go inside and they didn't answer us so we just went home. We never got our refund. It was a waste of an hour of our time and a waste of 11 dollars when we barely had that much to spend. Never returning to this store again.
Atmosphere: 1
Food: 1
Service: 1
Sabrina Hoffmann
When did Jack in the box make you buy something to use the restroom. Did I plan on making a lunch purchase anyways? Yes. But to be told I had too seems a little ridiculous. I understand the part of town that I’m on has to lock their bathrooms to keep unwanted guest out. But you can take one look at me and know I’m not one of those unwanted guests. Further more until I ordered my food she wouldn’t unlock the bathroom door. Then after I ordered she took her sweet time, helped another customer then decided I could use the restroom even after I expressed the urgency. Needless to say. Do better
Atmosphere: 1
Food: 4
Service: 2
Cierra Ontiveros
Guy named James at 4am sep 14th was crucialy rude and I’m very upset and I’ll never come back again
Atmosphere: 1
Food: 2
Service: 1
Coco Amor
Lol... I'd really been craving French toast sticks, and theirs were the bombdotcom!
Jae TBH
This place is really really dirty the employees do not speak to you. The food is not fresh and it is surrounded with a lot of sketchy people.
Atmosphere: 1
Food: 3
Service: 1
Adrian Bruhn
If you can stand all the riff raff hanging around the place then the food is pretty good at this location. Very speedy and responsive. Respectful too
Atmosphere: 2
Food: 4
Service: 4
King Mack
When I arrived and went into the restaurant there was a puddle of water on the floor in front of a bucket 🪣 I guess the bucket was placed there to catch the water 💦 but the water wasn't going in the bucket so I asked the workers were they going to mop it up and their response was it's a lot more going with the restaurant then that my thing is what if I would of slipped and fell because of the water that's not the response I wanted to hear somebody could get hurt jack in the box has to do better this is unacceptable
Atmosphere: 1
Service: 5
Judy Jesus
I went through the drive thru. The lady was rude. She didn't even give me my receipt. I had to ask her for it. The croissant was just thrown together. I will not go back to the one on Congress and William Cannon.
Food: 4
Service: 1
Brian L
You can't go wrong with their sourdough. Drive through help was polite.
They kind of have bad attitudes towards homeless customers
Atmosphere: 1
Food: 4
Service: 2
Ryan Leach
Can even take an order, this place is desperately needs to repair its equipement
Atmosphere: 1
Food: 1
Service: 1
Maria Rodriguez
I ordered 12 tacos and combo number 2 even when I ask if my order was complete, in the bag was only 8 tacos, the combo was a jr. Combo and everything was cold. Not happy with this location service.
Atmosphere: 2
Food: 1
Service: 1
Melissa Munoz
I ordered the Buffalo Wings and this is what I got..chicken nuggets with a sprinkle of Buffalo sauce.. definitely not what the picture advertised.. will never go to this Jack-in-the-Box again..I only gave them 1 star because I had to in order to post
Extremely disrespectful experience at the drive-through today. The male employee taking my order was rushed, dismissive, and would not listen when I tried to correct my order. I asked to repeat it, but he kept talking over me and then some other female worker told me to pull up to the window to take my order. When I got to the window, he repeated someone else’s order, I said he didn’t get to take my order. He then said repeatedly said, “I can’t hear you,” even after I raised my voice so I could be heard, and shut me down each time. Instead of apologizing, adjusting the mic, or trying to listen, he shut the window on me and did not allow me to continue ordering or ask for a manager. I was never given a chance to place my order at all.
The interaction felt dismissive and uncomfortable, and I left feeling disrespected as a customer. I’m not sure whether bias or racism played a role, but the way I was treated was not okay and it felt evident.
Additionally, there was a homeless individual sitting directly by the drive-through window, which felt intimidating and unsafe and added to the overall discomfort of the experience.
Very disappointing customer service.
Atmosphere: 1
Service: 1
We went at 3:30am early Sunday morning for some late night treats. Their shake machine was almost cleaned and they asked us to come back in ten minutes. We came back and they asked us to wait so they could take care of customers inside first. After about another 5-10 minutes, they told us the shake machine was still freezing. I asked if we should come back in a bit or just go inside and they didn't answer us so we just went home. We never got our refund. It was a waste of an hour of our time and a waste of 11 dollars when we barely had that much to spend. Never returning to this store again.
Atmosphere: 1
Food: 1
Service: 1
When did Jack in the box make you buy something to use the restroom. Did I plan on making a lunch purchase anyways? Yes. But to be told I had too seems a little ridiculous. I understand the part of town that I’m on has to lock their bathrooms to keep unwanted guest out. But you can take one look at me and know I’m not one of those unwanted guests. Further more until I ordered my food she wouldn’t unlock the bathroom door. Then after I ordered she took her sweet time, helped another customer then decided I could use the restroom even after I expressed the urgency. Needless to say. Do better
Atmosphere: 1
Food: 4
Service: 2
Guy named James at 4am sep 14th was crucialy rude and I’m very upset and I’ll never come back again
Atmosphere: 1
Food: 2
Service: 1
Lol... I'd really been craving French toast sticks, and theirs were the bombdotcom!
This place is really really dirty the employees do not speak to you. The food is not fresh and it is surrounded with a lot of sketchy people.
Atmosphere: 1
Food: 3
Service: 1
If you can stand all the riff raff hanging around the place then the food is pretty good at this location. Very speedy and responsive. Respectful too
Atmosphere: 2
Food: 4
Service: 4
When I arrived and went into the restaurant there was a puddle of water on the floor in front of a bucket 🪣 I guess the bucket was placed there to catch the water 💦 but the water wasn't going in the bucket so I asked the workers were they going to mop it up and their response was it's a lot more going with the restaurant then that my thing is what if I would of slipped and fell because of the water that's not the response I wanted to hear somebody could get hurt jack in the box has to do better this is unacceptable
Atmosphere: 1
Service: 5
I went through the drive thru. The lady was rude. She didn't even give me my receipt. I had to ask her for it. The croissant was just thrown together. I will not go back to the one on Congress and William Cannon.
Food: 4
Service: 1
You can't go wrong with their sourdough. Drive through help was polite.
Food: 5
Service: 5
Restaurantji Recommends
They kind of have bad attitudes towards homeless customers
Atmosphere: 1
Food: 4
Service: 2
Can even take an order, this place is desperately needs to repair its equipement
Atmosphere: 1
Food: 1
Service: 1
I ordered 12 tacos and combo number 2 even when I ask if my order was complete, in the bag was only 8 tacos, the combo was a jr. Combo and everything was cold. Not happy with this location service.
Atmosphere: 2
Food: 1
Service: 1
I ordered the Buffalo Wings and this is what I got..chicken nuggets with a sprinkle of Buffalo sauce.. definitely not what the picture advertised.. will never go to this Jack-in-the-Box again..I only gave them 1 star because I had to in order to post
Food: 1
Service: 1
Good drive thru service
Food: 5
Service: 5
Loading...