I certainly don’t want this business to go anywhere and I appreciate that JJ’s is on Burnet, but the service here has got to change. I’ve lived in this area for about a year now and as a result I almost exclusively visit this location when I want Jimmy John’s. It’s been a handful of times now that I’ve come and every time the employees seem unhappy to be there. This is unique to the Burnet location as I’ve loved JJ’s for a long time and always have good service at other locations. However, at the Burnet JJ’s the employees seldom greet you, avoid eye contact and rush you in and out in a rather unfriendly way. I have never seen this location busy and I am starting to understand why: the employees seem to behave as if they are being abused somehow. There is either poor management, poor training, or the employees aren’t getting paid enough/opportunities for advancement. I know retail is hard and sometime people have to hustle, but if you’re gonna be in a customer facing position, please remember the impact you can have on the world around you, both positive and negative.
Atmosphere: 1
Food: 3
Service: 1
Kristin Arthur
Very rude manager (Dave) order was wrong instead of apologizing he thought arguing was the best route. I ordered at 11:30am and got first sandwich an hour later it was wrong. He sent out another sandwich and still wrong. Finally at 2:30pm I got the correct sandwich I don't know what is going on with this location perhaps management needs to be reevaluated
Food: 3
Service: 1
Kimberly Sadat
Love the fired jalapeños that you can put on the sandwiches! Gives it a great crunch.
Atmosphere: 5
Food: 5
Service: 5
Kristin Lock
Service was fine, sandwich was made quickly. I ordered here yesterday for lunch and have been sick with food poisoning ever since. I have been throwing up and have had diarrhea.
Atmosphere: 4
Food: 2
Service: 5
Ethan Thyssen
Excellent and consistent service. No mistakes on my orders and friendly staff.Average time-'till-sandwich under 2
Atmosphere: 5
Food: 5
Service: 5
Jimmy O'Toole
These people cannot get an order right. Ordered it without mayo and tomatoes, and it was full of both. I even checked the receipt and now I’m at work and can’t return it. I will never go back. They clearly don’t care about their product.
Atmosphere: 4
Food: 1
Service: 1
amy harris
The food is good.... When they get your order right. Nearly every time I order from here, my order is wrong. I ask and pay for cheese, there's no cheese. I ask and pay for extra meat, there's no extra meat. It doesn't matter whether I order in store or on the app. I truly do not understand how they can get a simple order wrong. This is one of the reasons why people are fed up with tipping. Why should I tip when I have to check my order when I pick it up, then go back and have them fix it?
Food: 4
Service: 2
Austin Radonski
Delivery driver was driving recklessly and honking while at a four way stop not being patient In a company car.
Service: 1
Pax S.
There's always been something about Jimmy John's that hasn't made sense to me: it always feels super impersonal and never worth the price. The staff at this location was very snarky when I asked if the sandwich they called out was mine (I hadn't even filled up my drink). The line worker said "yeah, we're REALLY that fast" and rolled his eyes at me. After about $14 and a wrap that was tasty but small, I left (once again) unsatisfied. Parking was also a freakin' nightmare. I will continue to boycott Jimmy John's and Subway and stick to Jersey Mikes or local sub shops.
Always have had good food and a good experience here. The parking lot is tight, but that's not their fault. Usually order on the app
Jon J.
My choice for a "sub(marine)" cold cut sandwich. I usually get the "Vito" with a selection of cold cuts, cheese, and veggies. Oil and vinegar but no mayo, like a real Italian sub. I ask for hot peppers, extra oil and vinegar added, and cut in half. They have a good dill pickle and I ask for it quartered.
Nitin N.
Staff was very friendly. I ordered Beach club and they made it really good. When you don't know what you want, Jimmy John is your go to place. Their sandwich are always fresh. Highly recommend..
Dan H.
Thanks for having a terrible parking lot. Good luck to anyone trying to park there anytime around lunch. Luckily thunder cloud is less than a mile away.
Denis Trudeau
Quick and friendly service but not enough meat in the sandwiches ?
Clean
Atmosphere: 5
Food: 5
Service: 5
I certainly don’t want this business to go anywhere and I appreciate that JJ’s is on Burnet, but the service here has got to change. I’ve lived in this area for about a year now and as a result I almost exclusively visit this location when I want Jimmy John’s. It’s been a handful of times now that I’ve come and every time the employees seem unhappy to be there. This is unique to the Burnet location as I’ve loved JJ’s for a long time and always have good service at other locations. However, at the Burnet JJ’s the employees seldom greet you, avoid eye contact and rush you in and out in a rather unfriendly way. I have never seen this location busy and I am starting to understand why: the employees seem to behave as if they are being abused somehow. There is either poor management, poor training, or the employees aren’t getting paid enough/opportunities for advancement. I know retail is hard and sometime people have to hustle, but if you’re gonna be in a customer facing position, please remember the impact you can have on the world around you, both positive and negative.
Atmosphere: 1
Food: 3
Service: 1
Very rude manager (Dave) order was wrong instead of apologizing he thought arguing was the best route. I ordered at 11:30am and got first sandwich an hour later it was wrong. He sent out another sandwich and still wrong. Finally at 2:30pm I got the correct sandwich I don't know what is going on with this location perhaps management needs to be reevaluated
Food: 3
Service: 1
Love the fired jalapeños that you can put on the sandwiches! Gives it a great crunch.
Atmosphere: 5
Food: 5
Service: 5
Service was fine, sandwich was made quickly. I ordered here yesterday for lunch and have been sick with food poisoning ever since. I have been throwing up and have had diarrhea.
Atmosphere: 4
Food: 2
Service: 5
Excellent and consistent service. No mistakes on my orders and friendly staff.Average time-'till-sandwich under 2
Atmosphere: 5
Food: 5
Service: 5
These people cannot get an order right. Ordered it without mayo and tomatoes, and it was full of both. I even checked the receipt and now I’m at work and can’t return it. I will never go back. They clearly don’t care about their product.
Atmosphere: 4
Food: 1
Service: 1
The food is good.... When they get your order right. Nearly every time I order from here, my order is wrong. I ask and pay for cheese, there's no cheese. I ask and pay for extra meat, there's no extra meat. It doesn't matter whether I order in store or on the app. I truly do not understand how they can get a simple order wrong. This is one of the reasons why people are fed up with tipping. Why should I tip when I have to check my order when I pick it up, then go back and have them fix it?
Food: 4
Service: 2
Delivery driver was driving recklessly and honking while at a four way stop not being patient In a company car.
Service: 1
There's always been something about Jimmy John's that hasn't made sense to me: it always feels super impersonal and never worth the price. The staff at this location was very snarky when I asked if the sandwich they called out was mine (I hadn't even filled up my drink). The line worker said "yeah, we're REALLY that fast" and rolled his eyes at me. After about $14 and a wrap that was tasty but small, I left (once again) unsatisfied. Parking was also a freakin' nightmare. I will continue to boycott Jimmy John's and Subway and stick to Jersey Mikes or local sub shops.
Restaurantji Recommends
Always have had good food and a good experience here. The parking lot is tight, but that's not their fault. Usually order on the app
My choice for a "sub(marine)" cold cut sandwich. I usually get the "Vito" with a selection of cold cuts, cheese, and veggies. Oil and vinegar but no mayo, like a real Italian sub. I ask for hot peppers, extra oil and vinegar added, and cut in half. They have a good dill pickle and I ask for it quartered.
Staff was very friendly. I ordered Beach club and they made it really good. When you don't know what you want, Jimmy John is your go to place. Their sandwich are always fresh. Highly recommend..
Thanks for having a terrible parking lot. Good luck to anyone trying to park there anytime around lunch. Luckily thunder cloud is less than a mile away.
Quick and friendly service but not enough meat in the sandwiches ?
Atmosphere: 4
Food: 4
Service: 5