Jimmy John's

1100 Center Ridge Dr, Austin
(512) 670-3600

Recent Reviews

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Rameez Lalani

very rude took money and my food. I didn't get anything B4 you comment I already talked to your corporate and they said nothing but oh wow sorry. That doesn't refund me? He was very rude and refused to re make the soggy sandwich or give me a refund.

Atmosphere: 1

Food: 1

Service: 1

Reid Nelson

Never fails

Food: 5

Craig Potts

Asked for water cup. Said there out. No water. Next time no tip.

Atmosphere: 3

Food: 5

Service: 1

Tatiana Oria

Turned around a huge order for us in a pinch and were very accommodating. Always consistent.

Atmosphere: 5

Food: 5

Service: 5

Daniel Hamdan

I wouldn’t recommend eating here if you like to modify your sandwiches. I got a ‘Corporate doesn’t like it when we toast the originals even if customer request

Atmosphere: 1

Food: 4

Service: 2

scottbB5371PJ

Customer service and logic/reason is nonexistent at this location. Most JJ.s are okay, this one takes the cake as the worst I’ve ever been in, and this last visit is literally my last visit. I’d left a meeting where I’d shook many hands and lifted some dusty boxes, so I wanted to wash my hands before I ordered. When I saw the bathroom door had a combination lock, I returned to the counter to ask for the code. A short man with a beard and manbun told me I’d have to order first then I could wash my hands. I asked why I can’t wash them first and he said, “because they’ve had a lot of problem with homeless people using the bathroom”. I was shocked at this reply since I was wearing my Fortune 100 company logoed dress shirt, I’m clean shaven and I’d have the be the best smelling homeless person he’d ever have met……so I asked again and said “do I look homeless or unable to pay for what I order” and he again repeated he could give me the code after I ordered. I said, “then I’ll simply go next door” to which he replied, “you have that right”. WOW, I’ve never had someone be so blatantly rude and possess absolutely no ability to use logic or reason. Well JJ, if your manager/owner reads this, they need to do some serious training for staff on customer service because it does not exist at this location. I did leave, went next door to Freebirds where I heard “welcome in” and I asked if I could wash my hands before I ordered, and was kindly and promptly given the bathroom door code. Good riddance JJ, RIP, I’m done with you.

Ray

The sign on the front door is very uninviting. People, humans, especially when they are miles outside of the city and just need to use the bathroom, or possibly would like to wash their hands before ordering, are not treated as valued customers before ordering because the only thing important to people is money. I do not give my business to such places that do not believe in setting human precedents. The place next door allowed me to use the bathroom (which was very clean) without hesitation. If you do not want to clean the bathroom in the place that you work, either privatize it completely or work at a place that does not have a bathroom. I am not just a walking dollar sign where my money dictates whether I get proper service, that should be the standard as soon as I enter the building and for a customer service job, you should welcome me as such.

Atmosphere: 1

Service: 1

doug clark

Not greeted. Only one employee slowly making online orders. Walked out.

Atmosphere: 1

Food: 5

Service: 1

Patrick Kennedy

Great jimmy johns, staff incredibly friendly, orders are always right, and is as they say freaky fast. Wish Jimmy Johns would cary Coke Zero, but, you can’t win them all! Overall a great location convenient, parking can be a bit difficult but always parking on the side of the building.

James Lloyd

26 dollars for a giant beach club combo. Bottled coke and chips. That's ridiculous. Try Nikki's next door instead

davetA4082YH

The store is disgusting. I saw two cockroaches on the wall. I brought it to the attention of the person behind the counter and her reply was 'yeah we're calling an exterminator about that'. Cool. I'm never setting foot in your filthy store again. Don't even get me started on their nasty bathrooms.

Frances Pena

I love Jimmy's John, but today a order the Toasted Italian 8 inch. Yes it was warm but toasted it wasn't!

Jocelyn Kay

Didn’t even get to eat here because I wanted to use the restroom before I ordered since I drove an hour and a half home from work. Just kept reiterating restroom was for customers only not caring I was gonna pee my pants. Left and went to free birds next door. They’ll actually let you pee before you order.

C K

Went to order the picklewhich! Heavy set Hispanic guy with glasses working front counter let me know it’s online only. No further instructions, I found it on the app. I wanted to use restroom since I had to order online and not front counter. Was treated weirdly about recieving bathroom code. They called everyone’s order, when it came to mine he hesitantly gave to me and made me give him full name. Not sure if they have an issue servicing women or if it was a race issue. But definitely don’t recommend this location

Atmosphere: 1

Service: 1

Isley Opichka

Ordered delivery and the younger driver black hair added his own tip amount to my order, an amount I never authorized! Called them I’m getting it refunded but still who adds their own tip to a delivery, disrespectful I hope delivery guy gets talked to never okay to do. Derik the manager was very helpful tho 5 stars to him 1 star to the delivery man who added his own tip

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