Ordered a fill up bowl, saucy chicken nuggets and fries. The pie poppers were not in the bag and the fries were stale
Sebastian Jimenez
Horrible bad service and bad chicken. Horrible and expensive. No recommended.
Atmosphere: 1
Food: 1
Service: 1
anthony Holmes
Can't even call it chicken anymore. The most expensive mystery meat ever . The old man would be pissed. Shit was gross. Never again.
Atmosphere: 2
Food: 1
Service: 3
Jaime Castillo
Horrible, horrible service, the workers are constantly walking around talking to friends with orders in their hands, the workers had me pull to the front of the restaurant because he said they were “full” mind you there was no one in the drive through line when I drove in through the drive through , no one inside the restaurant besides the workers and no one in the drive through line when I pulled in the front in which you can see the drive through line. Then to come out and hand me my order 20 minutes later with only a half the order in which we only ordered a 3 pc combo and a 4 ct of strawberry and crème sweet treat , then say oh yeah it’s gonna take 20 minutes for the strawberry and crème poppers. This is like the 3rd time this has happened and I’m over them. KFC really needs to get a handle on their business in this area because I know they’ve lost us as a customer
Atmosphere: 1
Food: 1
Service: 1
Meliza Perez
Me and my grandpa went to go and get food, and others were waiting on their food but they took so long that we couldn't order the guy would tell us that we have to wait.
Service: 1
Tomas Recio
The fattest and badest chicken I have ever tasted, let's not talk about customer service.
Kim Sanchez
If you order drive thru, always check your order. While the food you get is generally good, it is rarely the food you actually ordered, of, if it is, its not the complete order, which is a shame. I have worked for KFC. I know how the line works. It was not that busy when we went, we did not order a large amount, or a complicated order, and they still were not able to get two meals, a three piece all leg with mash and coleslaw slaw and a dr pepper, and a 5 piece tender with fries and coleslaw no drink right. The side were there, if mixed up, but the chicken was completely wrong and the drink was just missing. :(
Atmosphere: 1
Food: 3
Service: 1
Rony Leon
I had one of the worst customer service experiences at this KFC location (William Cannon and I-35). The employee at the counter was extremely rude and disrespectful from the start. He initially told me to go to the window to place my order, but once I got there, he said he had made a mistake and insisted I get back in line. When I asked why I had to go back if the mistake was his, he reluctantly took my order but then told me I had to park and wait because there were other cars ahead of me.
At that point, I asked for a refund since the service was unacceptable, and he told me he couldn’t process a refund. No apology, no accountability—just complete disregard for the customer. I had to leave without my food and without my refund. This was an incredibly frustrating and disappointing experience. I won’t be returning to this location and I hope management addresses this kind of treatment immediately.
Kassidy January
The food was pretty good but some of the chicken I got was old and cold and some was fresh, for the amount paid, I wish everything was hot.
Great customer service chicken nuggets was cold and chewy must have been real old no wonder so easy to get to the line no business
Food: 1
Service: 5
wade enyart
Absolutely pathetic. The meal we ordered was supposed to come with 4 choices of sauce and not a single one we ordered was in the bag. I ordered and paid for a sweet tea that was basically water. Colonel Sanders is rolling in his grave.
Atmosphere: 1
Food: 1
Service: 1
John Estrada
They gave me the tiniest tenders I’ve ever seen
Atmosphere: 1
Food: 1
Service: 1
SweetT
After waiting in the drive-through lane to place an order, an employee shouted that I should come back in about 45 minutes or an hour cuz they have to cook the chicken. Is this not a chicken restaurant? Why wouldn't they already have chicken ready? It was 8:10 p.m., not an unreasonable hour. I gave this review one star because there was no spot for zero stars. I definitely wouldn't waste my time going back.
Ordered a fill up bowl, saucy chicken nuggets and fries. The pie poppers were not in the bag and the fries were stale
Horrible bad service and bad chicken.
Horrible and expensive. No recommended.
Atmosphere: 1
Food: 1
Service: 1
Can't even call it chicken anymore. The most expensive mystery meat ever . The old man would be pissed. Shit was gross. Never again.
Atmosphere: 2
Food: 1
Service: 3
Horrible, horrible service, the workers are constantly walking around talking to friends with orders in their hands, the workers had me pull to the front of the restaurant because he said they were “full” mind you there was no one in the drive through line when I drove in through the drive through , no one inside the restaurant besides the workers and no one in the drive through line when I pulled in the front in which you can see the drive through line. Then to come out and hand me my order 20 minutes later with only a half the order in which we only ordered a 3 pc combo and a 4 ct of strawberry and crème sweet treat , then say oh yeah it’s gonna take 20 minutes for the strawberry and crème poppers. This is like the 3rd time this has happened and I’m over them. KFC really needs to get a handle on their business in this area because I know they’ve lost us as a customer
Atmosphere: 1
Food: 1
Service: 1
Me and my grandpa went to go and get food, and others were waiting on their food but they took so long that we couldn't order the guy would tell us that we have to wait.
Service: 1
The fattest and badest chicken I have ever tasted, let's not talk about customer service.
If you order drive thru, always check your order. While the food you get is generally good, it is rarely the food you actually ordered, of, if it is, its not the complete order, which is a shame. I have worked for KFC. I know how the line works. It was not that busy when we went, we did not order a large amount, or a complicated order, and they still were not able to get two meals, a three piece all leg with mash and coleslaw slaw and a dr pepper, and a 5 piece tender with fries and coleslaw no drink right. The side were there, if mixed up, but the chicken was completely wrong and the drink was just missing. :(
Atmosphere: 1
Food: 3
Service: 1
I had one of the worst customer service experiences at this KFC location (William Cannon and I-35). The employee at the counter was extremely rude and disrespectful from the start. He initially told me to go to the window to place my order, but once I got there, he said he had made a mistake and insisted I get back in line. When I asked why I had to go back if the mistake was his, he reluctantly took my order but then told me I had to park and wait because there were other cars ahead of me.
At that point, I asked for a refund since the service was unacceptable, and he told me he couldn’t process a refund. No apology, no accountability—just complete disregard for the customer. I had to leave without my food and without my refund. This was an incredibly frustrating and disappointing experience. I won’t be returning to this location and I hope management addresses this kind of treatment immediately.
The food was pretty good but some of the chicken I got was old and cold and some was fresh, for the amount paid, I wish everything was hot.
Atmosphere: 5
Food: 4
Service: 5
Wrong chicken order. Chicken soggy. Fries cold. Store won’t answer phone
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Ultra dirty place
Atmosphere: 1
Great customer service chicken nuggets was cold and chewy must have been real old no wonder so easy to get to the line no business
Food: 1
Service: 5
Absolutely pathetic. The meal we ordered was supposed to come with 4 choices of sauce and not a single one we ordered was in the bag. I ordered and paid for a sweet tea that was basically water. Colonel Sanders is rolling in his grave.
Atmosphere: 1
Food: 1
Service: 1
They gave me the tiniest tenders I’ve ever seen
Atmosphere: 1
Food: 1
Service: 1
After waiting in the drive-through lane to place an order, an employee shouted that I should come back in about 45 minutes or an hour cuz they have to cook the chicken. Is this not a chicken restaurant? Why wouldn't they already have chicken ready? It was 8:10 p.m., not an unreasonable hour. I gave this review one star because there was no spot for zero stars. I definitely wouldn't waste my time going back.
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