Bad service drive thru took over 30 minutes of me waiting for my order for 2 sandwiches I never got had to get down and get a refund and the manager was so rude.
J Rabb!t
By far the worse KFC in Austin. How do you Never have white meat after 7???? Only gave it a 3 because the cashier was nice.
Atmosphere: 3
Food: 1
Service: 3
Aya Alradi
We always come here it is the best KFC for us. But the customer service is so bad and needs attention. When we ordered around 3:40PM on Dec.7th.2025. There was African guy who is the best and respectful, and a karen women who is so rude and seems she never deal with people so unprofessional, not respectful, annoying, and unclean. She seems she never worked in a kitchen I don’t know why KFC would have a staff like her. When we ordered we wanted the chicken pieces half crispy and half original she came screaming no no no that is not how it works and she was you have to get the combo only which comes with all kind of chicken which what we don’t want. I hope there is a manger I can talk to because if this lady be working here more we will not be back I hope they make her fix her altitude.
Atmosphere: 1
Food: 4
Service: 1
Jesse M
I went here the other day. My English is not the best. I asked if someone spoke Spanish but no one was available. So, I tried to place my order the best I could in English. However, the yelled at me and said I don't speak Spanish even though I was speaking English. So, she began to use profanty and used racial slurs about Mexicans. I finally drove off. It seems times have change and it is okay now to be rude to those who do not speak English.
Service: 1
Yaser Al Sayyed
Very bad quality compared to other KFC’s
Atmosphere: 1
Food: 1
Service: 1
Anghel Medrano
They were good under different management before but now they are super rude and food quality has gone down hill this is 6 chicken strips and double fries for them happend ones gave them benefit of the doubt now it's the second time and it's worse
Atmosphere: 1
Food: 1
Service: 1
Kev Boy
Just plain sucked
Atmosphere: 1
Food: 2
Service: 1
TJ Atkins
The managers and employees have too much attitude and must not know the menu. They told me 8 tenders was $29. Looked it up and they’re tripping, they acted like I couldn’t get a smaller order. Or maybe they were trying to charge for a meal but there were no customers and I know why.
P Tej
these employees doesn’t care about the takeout orders, no wonder why this store got only 3.3 star ratings
Atmosphere: 1
Service: 1
Tony Meister
Maria was kind and got my order in minutes before closing. I really appreciated her extra effort.
For what it is, being fast food kfc it was good and hot. Glad hot Wings and wedges are back. Lady server seemed annoyed by everything I asked. Like i shouldn't have asked for the bbq sauce I paid extra for. Or hungry for the biscuits she got though. I'll go back for hot Wings and wedges. Oh got nuggets and fries too. They were okay, hot though. The kids liked them.
Atmosphere: 3
Food: 5
Service: 3
Mike Stein
Chicken came out hot and crispy. I did get the last batch of the day so not sure that makes a difference.
Atmosphere: 3
Food: 5
Service: 4
Terofil Gizelbach
Went for lunch to take on a picnic on my daughter’s birthday. Staff went above and beyond to make the pick up exceptional. Chicken was fresh and flavorful and customer service friendly and professional. Thank you Pflugerville KFC!!!!!
Atmosphere: 5
Food: 5
Service: 5
Vinay Nayak
Low quality food, low quality service, and incorrect hours. Closed half hour before 10:00 pm on Monday.
Atmosphere: 1
Food: 1
Service: 1
Skip Waltman
Absolutely filthy, the restrooms were so dirty the restaurant smelled of urine. Manager spent entire time in parking lot on phone. I'm done with KFC.
Bad service drive thru took over 30 minutes of me waiting for my order for 2 sandwiches I never got had to get down and get a refund and the manager was so rude.
By far the worse KFC in Austin. How do you Never have white meat after 7???? Only gave it a 3 because the cashier was nice.
Atmosphere: 3
Food: 1
Service: 3
We always come here it is the best KFC for us. But the customer service is so bad and needs attention. When we ordered around 3:40PM on Dec.7th.2025. There was African guy who is the best and respectful, and a karen women who is so rude and seems she never deal with people so unprofessional, not respectful, annoying, and unclean. She seems she never worked in a kitchen I don’t know why KFC would have a staff like her. When we ordered we wanted the chicken pieces half crispy and half original she came screaming no no no that is not how it works and she was you have to get the combo only which comes with all kind of chicken which what we don’t want. I hope there is a manger I can talk to because if this lady be working here more we will not be back I hope they make her fix her altitude.
Atmosphere: 1
Food: 4
Service: 1
I went here the other day. My English is not the best. I asked if someone spoke Spanish but no one was available. So, I tried to place my order the best I could in English. However, the yelled at me and said I don't speak Spanish even though I was speaking English. So, she began to use profanty and used racial slurs about Mexicans. I finally drove off. It seems times have change and it is okay now to be rude to those who do not speak English.
Service: 1
Very bad quality compared to other KFC’s
Atmosphere: 1
Food: 1
Service: 1
They were good under different management before but now they are super rude and food quality has gone down hill this is 6 chicken strips and double fries for them happend ones gave them benefit of the doubt now it's the second time and it's worse
Atmosphere: 1
Food: 1
Service: 1
Just plain sucked
Atmosphere: 1
Food: 2
Service: 1
The managers and employees have too much attitude and must not know the menu. They told me 8 tenders was $29. Looked it up and they’re tripping, they acted like I couldn’t get a smaller order. Or maybe they were trying to charge for a meal but there were no customers and I know why.
these employees doesn’t care about the takeout orders, no wonder why this store got only 3.3 star ratings
Atmosphere: 1
Service: 1
Maria was kind and got my order in minutes before closing. I really appreciated her extra effort.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
For what it is, being fast food kfc it was good and hot. Glad hot Wings and wedges are back. Lady server seemed annoyed by everything I asked. Like i shouldn't have asked for the bbq sauce I paid extra for. Or hungry for the biscuits she got though. I'll go back for hot Wings and wedges. Oh got nuggets and fries too. They were okay, hot though. The kids liked them.
Atmosphere: 3
Food: 5
Service: 3
Chicken came out hot and crispy. I did get the last batch of the day so not sure that makes a difference.
Atmosphere: 3
Food: 5
Service: 4
Went for lunch to take on a picnic on my daughter’s birthday. Staff went above and beyond to make the pick up exceptional. Chicken was fresh and flavorful and customer service friendly and professional. Thank you Pflugerville KFC!!!!!
Atmosphere: 5
Food: 5
Service: 5
Low quality food, low quality service, and incorrect hours. Closed half hour before 10:00 pm on Monday.
Atmosphere: 1
Food: 1
Service: 1
Absolutely filthy, the restrooms were so dirty the restaurant smelled of urine. Manager spent entire time in parking lot on phone. I'm done with KFC.
Atmosphere: 1
Food: 3
Service: 1
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