Worst McDonald's ive been to in a long while. This place used to be good, great service less than a year ago and now they hired abunch of people that dont speak a lick of English so have fun with them not getting your order right. I ordered 2 drinks, drinks that they didn't even have to actually make and it took 15 minutes because they got them wrong and the proceeded to remake them wrong again because they didn't understand. This was my 4th time with this happening where I tell them something and they are getting it way wrong or missing items. I even had an employee argue with me over 3 pancakes that THEY forgot. Absolutely ubsurd. Especially when other people are frustrated with orders standing in line next to me to! DO BETTER PEOPLE!
Atmosphere: 1
Food: 3
Service: 1
Cami Babineaux
One of the best McDonald’s they always get my order right
Micah Williams
I had a great experience
Atmosphere: 4
Food: 4
Service: 4
Brian Gallimore
Muggsys first Chicken Nugget! She’s lovin it!
Atmosphere: 5
Food: 5
Service: 5
Rosa Rodriguez
Crew members always smiling. Good attention to the coustumers and pretty accourate. If they do a mistake they fix it righ away.
Atmosphere: 5
Food: 5
Service: 5
Justin England
Consistently the worst McDonald's that I've had in Austin. The fries are always lukewarm and not crispy, and the burger patties taste like they just made too many in advance and they sat under a heat lamp for way too long. Can't tell you the last time I had fresh Krispy salty fries and a freshly cooked hot Burger here. If you don't have the volume stop making so much in advance. Clearly you have a problem based on the reviews. I'm convinced this is the Crux of your issue. And the handful of five-star reviews on here stating best McDonald's ever are clearly BS posts designed to try and up the average.
Atmosphere: 3
Food: 1
Service: 3
Della Santa Ana
One of the better McDonald I've been to. Food was seasoned good a little disappointed that the cookies I order wasn't warmed but other then that still good.
Atmosphere: 5
Food: 4
Service: 5
Job Martinez Herrera
Best McDonald’s ever. I pretty much go on a weekly basis. Quick and staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Yasmeen W
Horrible customer service. Called them and got put on hold for 10 minutes, called back and a guy answered and he hung up on me. Called back and no one answers now. They speak bad about you in Spanish and have a horrible attitude. They dont have any information on the Monopoly reward claims and said it expired when they expire on 11/23. These employees need to learn how to do their job and go take a class about customer service!!
Atmosphere: 1
Service: 1
Megan
I love the staff here. They are friendly hard workers and they make my experienceeach time.
just had one of the most disrespectful encounters I’ve ever experienced at this McDonald’s. The woman at the drive-thru flat-out refused to take my order after I tried to redeem a free item through the app. She kept repeating that I “wasn’t allowed” to order anything else, then told me to pull forward - only to meet me at the window with pure hostility.
She said she could only take one order at a time (which makes no sense when all I was doing was redeeming my meal off the value menu). When I tried to clarify, she completely ignored me, refused to let me finish my order, and only handed me the free item.
To make matters worse, she made an extremely inappropriate comment toward my child - in Spanish - that was both rude and unprofessional. Completely unacceptable behavior for anyone representing a business, much less one as recognizable as McDonald’s.
This experience deserves serious review by management. No customer should ever be treated this way, and I hope corporate sees this and takes immediate action.
Atmosphere: 1
Food: 1
Service: 1
Will T
Everything takes forever here it doesn’t make sense. It’s fast food. Yet u have to wait 15 mins for ur food. Also the staff ignores u and no one speaks English. I hate no wait I loathe McDonald’s now and it’s not just this location. They are all crap now.
Atmosphere: 1
Food: 1
Service: 1
aniyha
Absolutely unacceptable. They didn’t give me any fries when I ordered it, the drink tasted like syrup. Highly disappointed.
Atmosphere: 1
Food: 1
Service: 1
Charles Blackburn
I was treated with total disrespect, and made to feel small in front of my family including my grandson.
Worst McDonald's ive been to in a long while. This place used to be good, great service less than a year ago and now they hired abunch of people that dont speak a lick of English so have fun with them not getting your order right. I ordered 2 drinks, drinks that they didn't even have to actually make and it took 15 minutes because they got them wrong and the proceeded to remake them wrong again because they didn't understand. This was my 4th time with this happening where I tell them something and they are getting it way wrong or missing items. I even had an employee argue with me over 3 pancakes that THEY forgot. Absolutely ubsurd. Especially when other people are frustrated with orders standing in line next to me to! DO BETTER PEOPLE!
Atmosphere: 1
Food: 3
Service: 1
One of the best McDonald’s they always get my order right
I had a great experience
Atmosphere: 4
Food: 4
Service: 4
Muggsys first Chicken Nugget! She’s lovin it!
Atmosphere: 5
Food: 5
Service: 5
Crew members always smiling. Good attention to the coustumers and pretty accourate. If they do a mistake they fix it righ away.
Atmosphere: 5
Food: 5
Service: 5
Consistently the worst McDonald's that I've had in Austin. The fries are always lukewarm and not crispy, and the burger patties taste like they just made too many in advance and they sat under a heat lamp for way too long. Can't tell you the last time I had fresh Krispy salty fries and a freshly cooked hot Burger here. If you don't have the volume stop making so much in advance. Clearly you have a problem based on the reviews. I'm convinced this is the Crux of your issue. And the handful of five-star reviews on here stating best McDonald's ever are clearly BS posts designed to try and up the average.
Atmosphere: 3
Food: 1
Service: 3
One of the better McDonald I've been to. Food was seasoned good a little disappointed that the cookies I order wasn't warmed but other then that still good.
Atmosphere: 5
Food: 4
Service: 5
Best McDonald’s ever. I pretty much go on a weekly basis. Quick and staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service. Called them and got put on hold for 10 minutes, called back and a guy answered and he hung up on me. Called back and no one answers now. They speak bad about you in Spanish and have a horrible attitude. They dont have any information on the Monopoly reward claims and said it expired when they expire on 11/23. These employees need to learn how to do their job and go take a class about customer service!!
Atmosphere: 1
Service: 1
I love the staff here. They are friendly hard workers and they make my experienceeach time.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
11.2.25 - 8:30am
just had one of the most disrespectful encounters I’ve ever experienced at this McDonald’s. The woman at the drive-thru flat-out refused to take my order after I tried to redeem a free item through the app. She kept repeating that I “wasn’t allowed” to order anything else, then told me to pull forward - only to meet me at the window with pure hostility.
She said she could only take one order at a time (which makes no sense when all I was doing was redeeming my meal off the value menu). When I tried to clarify, she completely ignored me, refused to let me finish my order, and only handed me the free item.
To make matters worse, she made an extremely inappropriate comment toward my child - in Spanish - that was both rude and unprofessional. Completely unacceptable behavior for anyone representing a business, much less one as recognizable as McDonald’s.
This experience deserves serious review by management. No customer should ever be treated this way, and I hope corporate sees this and takes immediate action.
Atmosphere: 1
Food: 1
Service: 1
Everything takes forever here it doesn’t make sense. It’s fast food. Yet u have to wait 15 mins for ur food. Also the staff ignores u and no one speaks English. I hate no wait I loathe McDonald’s now and it’s not just this location. They are all crap now.
Atmosphere: 1
Food: 1
Service: 1
Absolutely unacceptable. They didn’t give me any fries when I ordered it, the drink tasted like syrup. Highly disappointed.
Atmosphere: 1
Food: 1
Service: 1
I was treated with total disrespect, and made to feel small in front of my family including my grandson.
Atmosphere: 1
Food: 3
Service: 1
I love their foods
Atmosphere: 5
Food: 5
Service: 5
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