Tried to get me to pay for an item twice, said my card didn't go through and I needed to pay again. My bank shows the change went through correctly (so not pending or anything). The charge still went through and the money was taken out of my account. Not sure what's going on there and yes its just another Mcdonalds but it just seems you can't trust the staff at this one
Atmosphere: 1
Food: 1
Service: 1
Mary Calle Calle
The food was great but I had to wait about 10 minutes for my food and the dining room had some dirty tables.
Atmosphere: 3
Food: 5
Service: 3
Jariel Velez
The food was raw
Atmosphere: 1
Food: 1
Service: 1
P
Paid for 10 pic Nuggets. Gave me 9. Asked for sour sweet sauce. Gave me ketchups. WTH?
Atmosphere: 1
Food: 3
Service: 1
Bob Long
I used the last bit of money I had on my card to place a online app order. When I showed up they said they canceled it by accident. They were also very rude about it. So I didn't get to eat unfortunately
M\u0026J Abumushref
Cold food Bad customer service
Atmosphere: 1
Food: 1
Service: 1
Tasha Malbrew
Idk if there under staffed or what but it always takes for ever to get food here
Atmosphere: 1
Food: 1
Service: 1
Jace Mitchell
Amazing costumer service. Always kind. It’s clean and quick. How McDonald’s are supposed to be.
Atmosphere: 5
Food: 5
Service: 5
Macy Hardie
Need to check what you get in drive thru here. Two times in a row they shorted my order-once shorted a hash brown in a big breakfast, today shorted the fruit that goes in oatmeal(just got a plain cup of oatmeal). Other than this, standard McD fare.
Atmosphere: 3
Food: 3
Service: 3
Angel sanchez
When I think about McDonald's the first things that come to mind is a crisp bubbly sprite and hot chicken nuggets, and the staff top tier.... I was completely disappointed and caught off guard tonight I was excited for the new grinch meal and my daughter was excited to get her first adult happy meal. I should've known when the young man taking our order was huffing and puffing that this was about to be terrible. The sodas were obviously flat not sure if it was their Co2 or if the drinks I got were sitting of to the side longer than they were supposed to. The nuggets were lukewarm at best the fries had obviously been sitting under the heat lamp for awhile as they had shriveled up and were barely warm. Better off going to a different location down the street.
Today is 12/5/2025. I am writing this review after a truly appalling experience at this McDonald’s location (you can specify the address or neighborhood here if you know it). The level of customer service is nonexistent, and this is, without a doubt, the worst-managed McDonald’s in Austin. Management and Staff Issues: Rude and Unprofessional: The staff is openly rude and unprofessional. They actively ignore both paying customers waiting in line and the delivery drivers who are trying to pick up orders. Total Lack of Urgency: There is zero sense of urgency or care regarding the efficiency of service. Orders are slow, chaotic, and disorganized, leading to long, frustrating waits. Communication Barrier: The majority of the employees communicate among themselves almost exclusively in Spanish. While I respect linguistic diversity, this practice creates an uncomfortable and isolating atmosphere for non-Spanish-speaking customers. It feels exclusionary, and it is a fundamental failure of customer service when the staff cannot clearly communicate with all patrons or appears to be intentionally ignoring them. I strongly urge corporate and local management to address these issues immediately. This location desperately needs a complete overhaul of its staff training and standards. Avoid this McDonald's.
Atmosphere: 1
Food: 1
Service: 1
David
The food is over priced the staff is rude I sit down to charge my phone but look over and see i cannot staff tell me to leave because my people are not allowed to eat here. I'm homeless personally I have not caused problems here this is my first time attempting to dine in here. And will be my last
Atmosphere: 1
Food: 3
Service: 1
Carson Rich
Always decent and quick
Food: 5
Scott Sanchez
Horrible service and the food was too oily or over cooked.
Tried to get me to pay for an item twice, said my card didn't go through and I needed to pay again. My bank shows the change went through correctly (so not pending or anything). The charge still went through and the money was taken out of my account. Not sure what's going on there and yes its just another Mcdonalds but it just seems you can't trust the staff at this one
Atmosphere: 1
Food: 1
Service: 1
The food was great but I had to wait about 10 minutes for my food and the dining room had some dirty tables.
Atmosphere: 3
Food: 5
Service: 3
The food was raw
Atmosphere: 1
Food: 1
Service: 1
Paid for 10 pic Nuggets. Gave me 9. Asked for sour sweet sauce. Gave me ketchups. WTH?
Atmosphere: 1
Food: 3
Service: 1
I used the last bit of money I had on my card to place a online app order. When I showed up they said they canceled it by accident. They were also very rude about it. So I didn't get to eat unfortunately
Cold food
Bad customer service
Atmosphere: 1
Food: 1
Service: 1
Idk if there under staffed or what but it always takes for ever to get food here
Atmosphere: 1
Food: 1
Service: 1
Amazing costumer service. Always kind. It’s clean and quick. How McDonald’s are supposed to be.
Atmosphere: 5
Food: 5
Service: 5
Need to check what you get in drive thru here. Two times in a row they shorted my order-once shorted a hash brown in a big breakfast, today shorted the fruit that goes in oatmeal(just got a plain cup of oatmeal). Other than this, standard McD fare.
Atmosphere: 3
Food: 3
Service: 3
When I think about McDonald's the first things that come to mind is a crisp bubbly sprite and hot chicken nuggets, and the staff top tier.... I was completely disappointed and caught off guard tonight I was excited for the new grinch meal and my daughter was excited to get her first adult happy meal. I should've known when the young man taking our order was huffing and puffing that this was about to be terrible. The sodas were obviously flat not sure if it was their Co2 or if the drinks I got were sitting of to the side longer than they were supposed to. The nuggets were lukewarm at best the fries had obviously been sitting under the heat lamp for awhile as they had shriveled up and were barely warm. Better off going to a different location down the street.
Atmosphere: 4
Food: 3
Service: 1
Restaurantji Recommends
Today is 12/5/2025. I am writing this review after a truly appalling experience at this McDonald’s location (you can specify the address or neighborhood here if you know it). The level of customer service is nonexistent, and this is, without a doubt, the worst-managed McDonald’s in Austin.
Management and Staff Issues:
Rude and Unprofessional: The staff is openly rude and unprofessional. They actively ignore both paying customers waiting in line and the delivery drivers who are trying to pick up orders.
Total Lack of Urgency: There is zero sense of urgency or care regarding the efficiency of service. Orders are slow, chaotic, and disorganized, leading to long, frustrating waits.
Communication Barrier:
The majority of the employees communicate among themselves almost exclusively in Spanish. While I respect linguistic diversity, this practice creates an uncomfortable and isolating atmosphere for non-Spanish-speaking customers. It feels exclusionary, and it is a fundamental failure of customer service when the staff cannot clearly communicate with all patrons or appears to be intentionally ignoring them.
I strongly urge corporate and local management to address these issues immediately. This location desperately needs a complete overhaul of its staff training and standards. Avoid this McDonald's.
Atmosphere: 1
Food: 1
Service: 1
The food is over priced the staff is rude I sit down to charge my phone but look over and see i cannot staff tell me to leave because my people are not allowed to eat here. I'm homeless personally I have not caused problems here this is my first time attempting to dine in here. And will be my last
Atmosphere: 1
Food: 3
Service: 1
Always decent and quick
Food: 5
Horrible service and the food was too oily or over cooked.
Atmosphere: 1
Food: 1
Service: 1
A good place to go for a snack or a meal
Atmosphere: 5
Food: 5
Service: 5
Loading...