Poor management and customer service. Consistently bad experience.
Atmosphere: 3
Food: 4
Service: 1
Preetham Gowda
Most of the time ice machine will be out of order and service is slow - looks like staff shortage
Food: 4
Service: 3
Jeff Harlan
Worst case scenario. It's not food.
Abigail Grace
Not fast food...be prepared to wait awhile.
Atmosphere: 4
Food: 4
Service: 1
Nick Ennew
Will find a way to forget something you paid for every time
Atmosphere: 1
Food: 1
Service: 1
RRena Patterson
Ordered a quarter pounder but the patty was really thin , so disappointed. I've been eating a quarter pounder forever & since Covid nothing had been the same anywhere. We are to expect less pay more. I will check my order before driving away from now on
Atmosphere: 5
Food: 3
Service: 5
Zahwa al-humaidan
I customized my meal by adding cheese which they forgot. I had to go back through the line and tell them and they slapped a cold piece of cheese on my disheveled sandwich. Mayo all over the place. Who wants a cold piece of cheese on a hot sandwich? I feel they should have asked if I wanted it remade and offered an apology. I’d prefer my Harker Heights location as they are much better at customer service.
Atmosphere: 3
Food: 1
Service: 1
Lindy Kincaid
Ordered Happy Meal with a plain cheeseburger for my kid last night. Got mustard AND A STICKER cooked into the cheese. No answer when I called and no one returned my voicemail. Disgusting.
Food: 1
Service: 2
Jim Rife
Check everything before leaving. Lots of errors. New staff every time. Sandwiches seem hastily assembled and sloppy. C-
Atmosphere: 3
Food: 3
Service: 2
Amber Riddle
absolutely terrible ! Go to a different one. They didn’t have nothing together! Manager didn’t know what thy were doing. Arguing about who is going to do it! lol. Go to a different McDonald seriously
This McDonald's has improved since first opening. Same great quick food you come to expect and the staff in the drive-thru are nice and efficient. Thank you for keeping breakfast items available until 11 on weekends.
Food: 5
Service: 4
Reecer
If you want to pay for food and them just ignore the receipt everytime go to this McDonald’s. EVERY time I’ve gone to this one I always have items missing, or jut a different order. I don’t think one person in there can read their own menus to give the right item. You go into ask for your food YOU paid for and you’re a burdened to them, How dare you go get what you paid for and ask them to do their job.
Atmosphere: 1
Food: 3
Service: 1
Neal Leissner
This is the slowest MCD on earth. Pretty sure paint dries faster than getting an order here. It is close to my house. I order online, in advance say I’m already there and still end up waiting a minimum 15 minutes usually longer. And chances are the order will be wrong. No one ever comes to the front or acknowledges anyone. If you attempt to order with a person, good luck. They will ignore you and go out of their way to pretend they do not see you.
I’ve ordered breakfast on the app only to arrive with the employees standing outside saying no one has showed up with keys.
Ask for a manager if something is wrong with the order you will be greeted with eye rolls and attitude.
Atmosphere: 1
Food: 1
Service: 1
Olga Gar
The tables and seats were disgustingly dirty and sticky. We had to move seats 4 times but they were all the same.
Poor management and customer service. Consistently bad experience.
Atmosphere: 3
Food: 4
Service: 1
Most of the time ice machine will be out of order and service is slow - looks like staff shortage
Food: 4
Service: 3
Worst case scenario. It's not food.
Not fast food...be prepared to wait awhile.
Atmosphere: 4
Food: 4
Service: 1
Will find a way to forget something you paid for every time
Atmosphere: 1
Food: 1
Service: 1
Ordered a quarter pounder but the patty was really thin , so disappointed. I've been eating a quarter pounder forever & since Covid nothing had been the same anywhere. We are to expect less pay more. I will check my order before driving away from now on
Atmosphere: 5
Food: 3
Service: 5
I customized my meal by adding cheese which they forgot. I had to go back through the line and tell them and they slapped a cold piece of cheese on my disheveled sandwich. Mayo all over the place. Who wants a cold piece of cheese on a hot sandwich? I feel they should have asked if I wanted it remade and offered an apology. I’d prefer my Harker Heights location as they are much better at customer service.
Atmosphere: 3
Food: 1
Service: 1
Ordered Happy Meal with a plain cheeseburger for my kid last night. Got mustard AND A STICKER cooked into the cheese. No answer when I called and no one returned my voicemail. Disgusting.
Food: 1
Service: 2
Check everything before leaving. Lots of errors. New staff every time. Sandwiches seem hastily assembled and sloppy. C-
Atmosphere: 3
Food: 3
Service: 2
absolutely terrible ! Go to a different one. They didn’t have nothing together! Manager didn’t know what thy were doing. Arguing about who is going to do it! lol. Go to a different McDonald seriously
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
This McDonald's has improved since first opening. Same great quick food you come to expect and the staff in the drive-thru are nice and efficient. Thank you for keeping breakfast items available until 11 on weekends.
Food: 5
Service: 4
If you want to pay for food and them just ignore the receipt everytime go to this McDonald’s. EVERY time I’ve gone to this one I always have items missing, or jut a different order. I don’t think one person in there can read their own menus to give the right item. You go into ask for your food YOU paid for and you’re a burdened to them, How dare you go get what you paid for and ask them to do their job.
Atmosphere: 1
Food: 3
Service: 1
This is the slowest MCD on earth. Pretty sure paint dries faster than getting an order here. It is close to my house. I order online, in advance say I’m already there and still end up waiting a minimum 15 minutes usually longer. And chances are the order will be wrong. No one ever comes to the front or acknowledges anyone. If you attempt to order with a person, good luck. They will ignore you and go out of their way to pretend they do not see you.
I’ve ordered breakfast on the app only to arrive with the employees standing outside saying no one has showed up with keys.
Ask for a manager if something is wrong with the order you will be greeted with eye rolls and attitude.
Atmosphere: 1
Food: 1
Service: 1
The tables and seats were disgustingly dirty and sticky. We had to move seats 4 times but they were all the same.
Atmosphere: 2
Food: 4
Service: 3
Mmmmm.. made with love😂
Food: 5
Service: 1
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