I have bought houses with Steph and one with Alan. I have also worked closely with the team.
Such a great group. I love their innovative-ness and knowledge of austin. I can’t imagine another group knowing more. They live and breathe it.
A.J. Johnson
AVOID AT ALL COSTS!!! Open House is run by one of the most unprofessional agents I have worked with in decades in real estate in Steph Douglass. She went on vacation for the majority of the closing period, which caused huge problems with our appraisal appeal and re-appraisal, which I had to run on my side by myself. My lender even complained about the lack of response from the other side. Even getting the current leases was a giant ordeal. But that wasn't even the worst part. She agreed to a 3% commission split towards the buyer's agent, which was on every offer and counteroffer sent in the documents, openly disclosed and signed by her. But, with the new forms, it must also go on paragraph 12, which it was mistakenly left off of. She knew this but said nothing, then tried to force the buyer's side into forfeiting their commission, risking her seller's deal. This level of deceipt and dishonesty is something we have never encountered. When that didn't work because the buyer was prepared to walk, we got repeated insulting and threatening messages from Steph. She then was so upset that she had been forced to accept the 3% commission she had agreed to originally, that she began sending additional insulting messages throughout closing, including the day of.
In 37 years of life, I have never encountered a more unprepared, incompetent, rude, condescending agent. I would be HORRIFIED to be represented by Steph.
Andréa Ochoa
Alan was great to work with. He made the process very straightforward and easy to understand. He was also so receptive to all of our questions, big and small, and helped us negotiate well for our dream home. I highly recommend Alan and the Open House team!
Jazmine Velazquez
Sydney was amazing to work with! As a first time home buyer, Sydney was great at walking me through the process. She was great at communicating and an answered any questions I had. I highly recommend her and Open House Austin! :)
Inaiá Kênia
OpenHouse is great to support first time home buyers. Our realtor was Jenniffer Carey. We contact her and we present our time-line and budget. She was very clear what we could expect and how would be the entire process. Jenn will support you all the way in this process and she takes a huge amount of your stress. She has experience and knowledge about market, handling the inspection results and negotiate in your favor 100%. We look forward to work with Jenn again for our next home.
april briggs
Can't even begin to express how grateful we are for OHA! Before we even started the buying process, we attended one of their first time homebuyer workshops which was extremely informative and convinced us this was the team we wanted to work with. We worked with Jennifer and she made the home buying process SO easy. We ended up unexpectedly finding our perfect home shortly after getting pre-approved and she was quick to help us submit a competitive offer while simultaneously educating us on each step. From our lender to our home inspector, every company we worked with per her recommendation were also outstanding. It is very clear to us that Jennifer and OHA take major pride in their work! We will forever recommend them to everyone we know :)
Laura Galindo
Working with Mandy as a first time buyer was everything we could have asked for. She was well informed, understanding, and patient. Mandy was with us every step of the way. Even as we faced some unexpected barriers, she remained supportive and committed to helping us close on our home. I would recommend Mandy to anyone looking for a genuine realtor.
Sean Miller
I had the absolute best experience with Sydney while selling my home. She took ALL of the stress away from the selling experience and went above and beyond to make sure I was comfortable, educated, and in the loop for all of the strategic decisions involved in the process. Her communication was stellar! I can't recommend her and the Open House Austin team enough and would ask her for her help/expertise again in a heartbeat with buying/selling again.
Melissa Peace
We had an incredible experience working with Jen to sell our house. From Day 1, she was super helpful—walking us through how to get the house ready and giving us honest advice about what renovations would make a real difference in the price. She was patient, approachable, and always there when we needed her. Thanks to her effort and expertise, everything went smoothly. We couldn’t be happier — it sold in just 3 days! Highly recommend!!
Lindsey Quiroga
As a first-time homebuyer, I was very nervous to jump into the house hunting process and I wasn't sure how to get started. From our initial consultation to post-close, Jenn Carey has been reliable, supportive, and educational the entire time. She made herself available for all questions - regardless of how small or random they were; she gave thorough home tours - pointing out things I would've never noticed or thought to ask about; and she had the best demeanor - she was never pushy, always even keel (which helped calm my nerves), and always honest when I asked her questions/opinions (which did a lot!). As a first-time homebuyer, I couldn't recommend her enough. Also, as someone who plans eventually plans to buy another home as an investment, I know she would be the best person to work with as she herself is a very successful real estate investor. I look forward to working with her in the future!
Jenn responded quickly and answered any questions I had. Definitely made the home buying process fairly seamless, especially as a first-time buyer. Open House Austin has a lot of resources and recommended vendors available, for both during and after buying a home. I found this incredibly helpful and valuable, and appreciate the effort made to help make home buying and home ownership less daunting.
Aubrey Smading
Working with Jenn was the best decision I've made as a homeowner! She was a calm, knowledgeable force throughout my process of listing and eventually leasing my home.
Sydney Cerza
I chose to work with Open House because of their values/mission in making buying a home less overwhelming and more accessible - this was exactly my experience! I was connected with Alan who was the most helpful, knowledgeable, and patient advocate throughout the process. He walked me through every step, every document, and answered all of my questions to make sure I was not only making an educated decision, but the best decision for myself. I can now call myself a homeowner which I didn't even think was possible a few months ago. Cannot recommend Alan and Open House enough!
Jeremy Bryant
Kudos to Jenn Carey and her team at Open House Austin. I was the buyer's agent on a home Jenn had listed. She was professional, clearly communicated, and was a great advocate for her clients throughout the transaction. I'd gladly work another transaction with Jenn. Thanks!
Matt Prendergast
Working with Open House Austin was a fantastic experience, especially Sydney who helped us navigate our first time home buying experience every step of the way. My wife and I were complete novices to this experience and she was incredibly patient and helped us feel confident that we found the perfect first home for us. I would absolutely recommend Open House Austin for anyone looking to buy a home, whether it’s their first or not.
I have bought houses with Steph and one with Alan. I have also worked closely with the team.
Such a great group. I love their innovative-ness and knowledge of austin. I can’t imagine another group knowing more. They live and breathe it.
AVOID AT ALL COSTS!!! Open House is run by one of the most unprofessional agents I have worked with in decades in real estate in Steph Douglass. She went on vacation for the majority of the closing period, which caused huge problems with our appraisal appeal and re-appraisal, which I had to run on my side by myself. My lender even complained about the lack of response from the other side. Even getting the current leases was a giant ordeal. But that wasn't even the worst part. She agreed to a 3% commission split towards the buyer's agent, which was on every offer and counteroffer sent in the documents, openly disclosed and signed by her. But, with the new forms, it must also go on paragraph 12, which it was mistakenly left off of. She knew this but said nothing, then tried to force the buyer's side into forfeiting their commission, risking her seller's deal. This level of deceipt and dishonesty is something we have never encountered. When that didn't work because the buyer was prepared to walk, we got repeated insulting and threatening messages from Steph. She then was so upset that she had been forced to accept the 3% commission she had agreed to originally, that she began sending additional insulting messages throughout closing, including the day of.
In 37 years of life, I have never encountered a more unprepared, incompetent, rude, condescending agent. I would be HORRIFIED to be represented by Steph.
Alan was great to work with. He made the process very straightforward and easy to understand. He was also so receptive to all of our questions, big and small, and helped us negotiate well for our dream home. I highly recommend Alan and the Open House team!
Sydney was amazing to work with! As a first time home buyer, Sydney was great at walking me through the process. She was great at communicating and an answered any questions I had. I highly recommend her and Open House Austin! :)
OpenHouse is great to support first time home buyers. Our realtor was Jenniffer Carey. We contact her and we present our time-line and budget. She was very clear what we could expect and how would be the entire process. Jenn will support you all the way in this process and she takes a huge amount of your stress. She has experience and knowledge about market, handling the inspection results and negotiate in your favor 100%. We look forward to work with Jenn again for our next home.
Can't even begin to express how grateful we are for OHA! Before we even started the buying process, we attended one of their first time homebuyer workshops which was extremely informative and convinced us this was the team we wanted to work with. We worked with Jennifer and she made the home buying process SO easy. We ended up unexpectedly finding our perfect home shortly after getting pre-approved and she was quick to help us submit a competitive offer while simultaneously educating us on each step. From our lender to our home inspector, every company we worked with per her recommendation were also outstanding. It is very clear to us that Jennifer and OHA take major pride in their work! We will forever recommend them to everyone we know :)
Working with Mandy as a first time buyer was everything we could have asked for. She was well informed, understanding, and patient. Mandy was with us every step of the way. Even as we faced some unexpected barriers, she remained supportive and committed to helping us close on our home. I would recommend Mandy to anyone looking for a genuine realtor.
I had the absolute best experience with Sydney while selling my home. She took ALL of the stress away from the selling experience and went above and beyond to make sure I was comfortable, educated, and in the loop for all of the strategic decisions involved in the process. Her communication was stellar! I can't recommend her and the Open House Austin team enough and would ask her for her help/expertise again in a heartbeat with buying/selling again.
We had an incredible experience working with Jen to sell our house. From Day 1, she was super helpful—walking us through how to get the house ready and giving us honest advice about what renovations would make a real difference in the price. She was patient, approachable, and always there when we needed her. Thanks to her effort and expertise, everything went smoothly. We couldn’t be happier — it sold in just 3 days! Highly recommend!!
As a first-time homebuyer, I was very nervous to jump into the house hunting process and I wasn't sure how to get started. From our initial consultation to post-close, Jenn Carey has been reliable, supportive, and educational the entire time. She made herself available for all questions - regardless of how small or random they were; she gave thorough home tours - pointing out things I would've never noticed or thought to ask about; and she had the best demeanor - she was never pushy, always even keel (which helped calm my nerves), and always honest when I asked her questions/opinions (which did a lot!). As a first-time homebuyer, I couldn't recommend her enough. Also, as someone who plans eventually plans to buy another home as an investment, I know she would be the best person to work with as she herself is a very successful real estate investor. I look forward to working with her in the future!
Restaurantji Recommends
Jenn responded quickly and answered any questions I had. Definitely made the home buying process fairly seamless, especially as a first-time buyer. Open House Austin has a lot of resources and recommended vendors available, for both during and after buying a home. I found this incredibly helpful and valuable, and appreciate the effort made to help make home buying and home ownership less daunting.
Working with Jenn was the best decision I've made as a homeowner! She was a calm, knowledgeable force throughout my process of listing and eventually leasing my home.
I chose to work with Open House because of their values/mission in making buying a home less overwhelming and more accessible - this was exactly my experience! I was connected with Alan who was the most helpful, knowledgeable, and patient advocate throughout the process. He walked me through every step, every document, and answered all of my questions to make sure I was not only making an educated decision, but the best decision for myself. I can now call myself a homeowner which I didn't even think was possible a few months ago. Cannot recommend Alan and Open House enough!
Kudos to Jenn Carey and her team at Open House Austin. I was the buyer's agent on a home Jenn had listed. She was professional, clearly communicated, and was a great advocate for her clients throughout the transaction. I'd gladly work another transaction with Jenn. Thanks!
Working with Open House Austin was a fantastic experience, especially Sydney who helped us navigate our first time home buying experience every step of the way. My wife and I were complete novices to this experience and she was incredibly patient and helped us feel confident that we found the perfect first home for us. I would absolutely recommend Open House Austin for anyone looking to buy a home, whether it’s their first or not.
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