Panda Express
10900 Research Blvd Sb, Unit B-230, Austin
(512) 994-2627
Recent Reviews
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Yesterday, at about 5 pm, I was met with a condescending female manager that wanted to be rude while serving very small portions of food. How horrible to treat a customer that comes there every week, waited for chow mein to be cooked because it was empty, and had absolutely no attitude with you. She literally dumped the food out of the white box back into the bowl of food when I said the portion was too small stating “…I need to make sure I gave you the right amount…” Then, proceeded to put an even smaller amount into the box and looked up at me rudely. Get mental help!
I left the restaurant, immediately, as NO ONE should have to deal with such dark energy while simply grabbing dinner after work. I go about every week to this location and have never had any issue — until now.
Headquarters needs to definitely look into this location that is ruining their brand.
Atmosphere: 1
Food: 1
Service: 1
good flavor, and the price is fair. I will eat there again and recommend it to everyone.
Atmosphere: 4
Food: 5
Service: 3
Waited 20 minutes after we placed our order, we placed at 2:43; didn’t get it till 2:57. I appreciate them cooking it fresh, but employees literally had no agency in getting our food. Even after our food was ready, they ignored plating our food even though we were the only ones there. The place was literally empty, yet the workers seemed very disinterested in trying to get us our food in a timely manner. There was 0 urgency.
Atmosphere: 2
Food: 3
Service: 1
Just a fair warning. The check out process at this location is extremely slow. The lines are usually pretty long, allowing your food to sit on the counter getting cold while you wait to pay for your meal. The food is really good when it's hot. Just be careful with this location.
Atmosphere: 4
Food: 4
Service: 3
very good
Atmosphere: 5
Food: 5
Service: 5
My family and I ordered on the mobile app and mistakenly ordered from this place instead of the local one. Tried canceling the order through the app and the app wouldn't let us. Tried calling in multiple times and the person claimed they couldn't hear us and couldn't cancel the order. Tried contacting customer support to cancel the order but they said they were busy and never bothered contacting me.
What a waste of $35, this has made me tempted to quit eating from Panda Express altogether from this scam of an experience.
Atmosphere: 2
Food: 2
Service: 2
Good quantity. They forgot to give me a cookie seems like but good food quantity.
Atmosphere: 5
Food: 5
Service: 4
Arthur at the counter was very kind and helpful. It’s not everyday we can see such kind people. God bless
Atmosphere: 5
Food: 5
Service: 5
The hours of operation on the windows are incorrect it says open at 10 AM and it’s past 10 AM and the restaurant is still not open. I called the restaurant twice. They ignored the first call. They answered the second call and then they said that they would be open in just a minute, but it’s way past 10 AM and they’re just standing around in the restaurant. I’m already disappointed with the service at this location. I went into the restaurant they didn’t have any food available either. The wait time would have been longer
Atmosphere: 1
Food: 1
Service: 1
I would have given the all 5s but I wait for 15 minutes to get food. They had one girl working the register and taking orders.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side Chow Mein, Orange Chicken with Broccoli
Restaurantji Recommends
The line was way too long, with only one person serving the food, and the rice was undercooked.
Atmosphere: 3
Food: 3
Service: 2
That is my main location and every time I’m taken care of. Even when there’s a rush they keep the line moving and are always friendly!
Atmosphere: 5
Food: 5
Service: 5
I like the food and modern decor of the restaurants. I also appreciate that only customers can get the code to use the restrooms, which seems to keep them cleaner.
Atmosphere: 4
Food: 5
Service: 5
Fresh, clean and delicious. 🍖
Atmosphere: 5
Food: 5
Service: 5
Fast and good Chinese food
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