I am extremely disappointed and honestly shocked by the customer service I received. The service was unacceptable. The man who assisted me the blonde guy was unbelievably rude and completely unprofessional. He made me wait over 30 minutes just to take my order and even to let me speak about what I wanted. He ignored me the entire time, and his attitude was disrespectful and totally inappropriate for someone working with customers.
This is absolutely the last time I come to this location. I order from this restaurant often, but this specific branch is by far the worst. The experience was terrible from start to finish.
The only positive part was the manager. She was very kind and professional, and she gave me a discount for the long and unnecessary wait. I really appreciated her help, especially because I was in a rush and didn’t have time to waste.
Khadijah Jordan
Would have given no stars as an option if possible. Very disrespectful response from the individual on shift after I contacted them 30 mins after my expected delivery time continuously got pushed back. He informed me that they processed a refund and that I should have called sooner so that he wouldn’t have had to process a refund and could still possibly fulfill my order. I said okay, thank you, left it at that and hung up. He then proceeds to call me back and what started off sounding like he was being helpful by informing me of why this occurs, he proceeds to blame me for this taking place. I was completely caught off guard and then he started to raise his voice so I just hung up. It was absolutely uncalled for and unacceptable. Do better!
Service: 1
Gregg
I worked with a Great person. Her name was Janelle. Very knowledgeable great personality and helped me find good deals for my order and I wanted to make sure that there was extra sauce on my pizza and she personally went over and told the cooks this is what I called. Good customer service. Keep it up.
Atmosphere: 5
Food: 5
Service: 5
Mukil Rajeev
It's ok. The pizza is a bit expensive with nothing much to show for it. However, they regularly have buy one get one offers which makes it worthwhile.
Atmosphere: 3
Food: 3
Service: 4
Robert Macaulay
They deliver with DoorDash.. Be warned.
They didn't even ring the doorbell even when asked to. So the pizza chills on your front porch till you wonder where it is. Sure they have tracking but it's 10-15 minutes delayed
Jet's Pizza in Cedar Park still has legit delivery drivers. I highly recommend them instead
Atmosphere: 1
Service: 1
Thing 1
They always do a great job for me when I'm too tired and lazy to feed myself. Even though it's delivered through DoorDash, it's consistent and good. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Veronica O
Placed an order for delivery not knowing that my order would be delivered by doordash. An hour later, the tracking showed a driver was on his way.... only to show 15 minutes later that another driver was waiting for my order. Confused, I called the shop. Janelle shared that she had in fact given my order to a delivery driver and then another driver showed up requesting my order which meant that the first guy had stolen the food. She quickly addressed the situation and re-made my order for me to personally pick up. While this was an inconvenience, Janelle handled it with grace. She deserves a raise for single-handedly saving my experience. My family appreciates you, Janelle - you get 5 stars all the way. Thank you!
I've learned my lesson - pick up the food yourself if you actually plan on eating it.
Food: 5
Service: 5
Jennifer La Pittus
Ordered my pizza at 10 am to arrive at 11:00 am for a party. It’s 11:35 and still not here and my driver says one person is working there and still waiting on my pizzas to be made
Katie Mayberry
Just ok pizza. Nothing wrong with it, but not blowing my mind either. This is a bit of a pain to get to, so I’d probably opt for Dominos first. I used to love Papa John’s!! But the quality of it has gone down since the last time I had it. The bbq chicken pizza was good. I really like the sauce. I didn’t touch the supreme pizza and the cheesy breadsticks were meh. The crust was soggy and I’d prefer crisp. Dominos cheesy breadsticks are better. The place was very clean and tidy and service was great! Decent coupons and pricing.
I gave it a year. Nothing changed. The pizza was great, aside from the bugs that I had to get out of the box because the door dash driver could not read directions and put it on the table. They put it on the ground, didn't ring the doorbell and put it up against the door so I had to go out the back door to get it because it was wedged under the door frame. You can't do anything because they aren't papa John's drivers and door dash doesn't care. I want the tip back. Also, there shouldn't be a delivery fee because their employees don't deliver it. It used to be a good excuse for up charging but why not just raise your price? Off for another year long sabbatical.
Food: 5
Service: 1
Recommended dishes: Cheesesticks, Pepperoni Pizza
Surita Hopkins
Jennelle the GM is amazing. Very polite and professional. My food was made just the way I asked for it.
keion naylor
The best papa John’s I’ve ever been to! Service is amazing, food is even better!
Ivana Ogirri
Janelle is the best, y'all go show some love
Tatiana Brouse
I sincerely love this location. Don't know why it gets so many bad ratings. I've never had a bad experience here. The workers were always very nice and accommodating.
Amazing staff great food
Atmosphere: 5
Food: 5
Service: 5
I am extremely disappointed and honestly shocked by the customer service I received. The service was unacceptable. The man who assisted me the blonde guy was unbelievably rude and completely unprofessional. He made me wait over 30 minutes just to take my order and even to let me speak about what I wanted. He ignored me the entire time, and his attitude was disrespectful and totally inappropriate for someone working with customers.
This is absolutely the last time I come to this location. I order from this restaurant often, but this specific branch is by far the worst. The experience was terrible from start to finish.
The only positive part was the manager. She was very kind and professional, and she gave me a discount for the long and unnecessary wait. I really appreciated her help, especially because I was in a rush and didn’t have time to waste.
Would have given no stars as an option if possible. Very disrespectful response from the individual on shift after I contacted them 30 mins after my expected delivery time continuously got pushed back. He informed me that they processed a refund and that I should have called sooner so that he wouldn’t have had to process a refund and could still possibly fulfill my order. I said okay, thank you, left it at that and hung up. He then proceeds to call me back and what started off sounding like he was being helpful by informing me of why this occurs, he proceeds to blame me for this taking place. I was completely caught off guard and then he started to raise his voice so I just hung up. It was absolutely uncalled for and unacceptable. Do better!
Service: 1
I worked with a Great person. Her name was Janelle. Very knowledgeable great personality and helped me find good deals for my order and I wanted to make sure that there was extra sauce on my pizza and she personally went over and told the cooks this is what I called. Good customer service. Keep it up.
Atmosphere: 5
Food: 5
Service: 5
It's ok. The pizza is a bit expensive with nothing much to show for it. However, they regularly have buy one get one offers which makes it worthwhile.
Atmosphere: 3
Food: 3
Service: 4
They deliver with DoorDash.. Be warned.
They didn't even ring the doorbell even when asked to. So the pizza chills on your front porch till you wonder where it is. Sure they have tracking but it's 10-15 minutes delayed
Jet's Pizza in Cedar Park still has legit delivery drivers. I highly recommend them instead
Atmosphere: 1
Service: 1
They always do a great job for me when I'm too tired and lazy to feed myself. Even though it's delivered through DoorDash, it's consistent and good. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Placed an order for delivery not knowing that my order would be delivered by doordash. An hour later, the tracking showed a driver was on his way.... only to show 15 minutes later that another driver was waiting for my order. Confused, I called the shop. Janelle shared that she had in fact given my order to a delivery driver and then another driver showed up requesting my order which meant that the first guy had stolen the food. She quickly addressed the situation and re-made my order for me to personally pick up. While this was an inconvenience, Janelle handled it with grace. She deserves a raise for single-handedly saving my experience. My family appreciates you, Janelle - you get 5 stars all the way. Thank you!
I've learned my lesson - pick up the food yourself if you actually plan on eating it.
Food: 5
Service: 5
Ordered my pizza at 10 am to arrive at 11:00 am for a party. It’s 11:35 and still not here and my driver says one person is working there and still waiting on my pizzas to be made
Just ok pizza. Nothing wrong with it, but not blowing my mind either.
This is a bit of a pain to get to, so I’d probably opt for Dominos first. I used to love Papa John’s!! But the quality of it has gone down since the last time I had it. The bbq chicken pizza was good. I really like the sauce. I didn’t touch the supreme pizza and the cheesy breadsticks were meh. The crust was soggy and I’d prefer crisp. Dominos cheesy breadsticks are better.
The place was very clean and tidy and service was great! Decent coupons and pricing.
Atmosphere: 4
Food: 3
Service: 5
Restaurantji Recommends
I gave it a year. Nothing changed. The pizza was great, aside from the bugs that I had to get out of the box because the door dash driver could not read directions and put it on the table. They put it on the ground, didn't ring the doorbell and put it up against the door so I had to go out the back door to get it because it was wedged under the door frame. You can't do anything because they aren't papa John's drivers and door dash doesn't care. I want the tip back. Also, there shouldn't be a delivery fee because their employees don't deliver it. It used to be a good excuse for up charging but why not just raise your price? Off for another year long sabbatical.
Food: 5
Service: 1
Recommended dishes: Cheesesticks, Pepperoni Pizza
Jennelle the GM is amazing. Very polite and professional. My food was made just the way I asked for it.
The best papa John’s I’ve ever been to! Service is amazing, food is even better!
Janelle is the best, y'all go show some love
I sincerely love this location. Don't know why it gets so many bad ratings. I've never had a bad experience here. The workers were always very nice and accommodating.
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