Papa John's used to be my favorite pizza place, but something has changed recently and that something is the dough slapping process. This store (and apparently most others, it seems) has new hardware that is used to press the dough flat before it's slapped out the rest of the way to be cooked. The end result is a crust that is completely different from how it used to be.
Said crust is flatter, thinner, and more dense than fully hand tossed crusts I remember getting even just last year. The result is a chewier bite and a crust that is as flat as the main portion of the pizza itself. Ultimately, this is an incredible disappointment for me.
To top it all off, the prices for condiments and whatnot have sharply risen. Extra sauce cups have gone from 50¢ a cup to a full dollar. Pepperoncinis have increased the same. Seasoning packets are now a full dollar in some cases. It's all become incredibly expensive.
The end result of this is worse pizza for higher prices. I will not be ordering pizza from here, or any Papa John's for that matter, again.
Atmosphere: 4
Food: 1
Service: 5
Justo Lorenzo
Pizza was delayed almost an hour.
Food: 3
Service: 5
Azim Suleman
Pizza was warm and tasted good. Easy to track order on the app.
Atmosphere: 5
Food: 5
Service: 5
Zhu Park
they didnt get my order right again…
David Dao
Got the runs after eating at this establishment. Be careful.
Food: 1
Dillan Dean
Came to this location today at 1pm, food came out really fast, guy who worked there named Luis answered all my questions about the specials
Atmosphere: 5
Food: 5
Service: 5
Maresha Jones
I ordered a pizza last night and the driver and I had communication issues and he stopped answering and it was after hours so I couldn’t call in and the next day I called they told me I have to wait 48 hours for somebody to get back to me and then the store said I have to wait til after 4. Im so upset with hour they handled the situation like it wasn’t my money spent.
Service: 2
Alex Barraza
Not a bad place to order from if you’re in a rush and need a pizza
Atmosphere: 4
Food: 4
Service: 5
Belinda Fussell
Pizza was great. Service not so much!
Atmosphere: 3
Food: 5
Service: 2
Gigawattboy
The customer experience has gone so far downhill. Ordered via the app. They don’t have delivery drivers anymore. They use DoorDash now. Food never arrived. DoorDash sent the driver to a street that doesn’t exist. Driver returned the my order. I tried to call the store to find out what happened and ended up talking to someone in India. Their English was so bad that they couldn’t understand what I was saying. I gave up, called Marcos Pizza and actually ordered from someone working at the local store.
If I could give 0 stars, I would. This was hands down one of the most infuriating customer service experiences I’ve ever had. I placed and paid for my order online, only to show up and be told they had already given it to someone else. No apology, no urgency — just a casual “we’ll remake it,” and then proceeded to make me wait another 15 minutes. When I asked if they could at least offer a few extra wings for wasting my time and completely botching the order, the employee flat-out refused. No accountability. No effort to make it right. Just a robotic “we’ll remake it” like that magically fixes everything.
Preston
Pizza was old like it was ordered 3 hours before I picked it up. Waited 5 min tell someone came to the front
Stephen Kammer
I don't know what people are talking about, this pizza is delicious!!! It's always fresh and hot, the dough has been kneaded properly so it's puffy, excellent job everyone. And Amanda the GM is awesome too!
Mobin Mobin
Not clean food
Donte The Great
Waited about 20 min after my tracker said my pizza is ready and the girl in front with no teeth is not friendly and Disney know wats going on
Papa John's used to be my favorite pizza place, but something has changed recently and that something is the dough slapping process. This store (and apparently most others, it seems) has new hardware that is used to press the dough flat before it's slapped out the rest of the way to be cooked. The end result is a crust that is completely different from how it used to be.
Said crust is flatter, thinner, and more dense than fully hand tossed crusts I remember getting even just last year. The result is a chewier bite and a crust that is as flat as the main portion of the pizza itself. Ultimately, this is an incredible disappointment for me.
To top it all off, the prices for condiments and whatnot have sharply risen. Extra sauce cups have gone from 50¢ a cup to a full dollar. Pepperoncinis have increased the same. Seasoning packets are now a full dollar in some cases. It's all become incredibly expensive.
The end result of this is worse pizza for higher prices. I will not be ordering pizza from here, or any Papa John's for that matter, again.
Atmosphere: 4
Food: 1
Service: 5
Pizza was delayed almost an hour.
Food: 3
Service: 5
Pizza was warm and tasted good. Easy to track order on the app.
Atmosphere: 5
Food: 5
Service: 5
they didnt get my order right again…
Got the runs after eating at this establishment. Be careful.
Food: 1
Came to this location today at 1pm, food came out really fast, guy who worked there named Luis answered all my questions about the specials
Atmosphere: 5
Food: 5
Service: 5
I ordered a pizza last night and the driver and I had communication issues and he stopped answering and it was after hours so I couldn’t call in and the next day I called they told me I have to wait 48 hours for somebody to get back to me and then the store said I have to wait til after 4. Im so upset with hour they handled the situation like it wasn’t my money spent.
Service: 2
Not a bad place to order from if you’re in a rush and need a pizza
Atmosphere: 4
Food: 4
Service: 5
Pizza was great. Service not so much!
Atmosphere: 3
Food: 5
Service: 2
The customer experience has gone so far downhill. Ordered via the app. They don’t have delivery drivers anymore. They use DoorDash now. Food never arrived. DoorDash sent the driver to a street that doesn’t exist. Driver returned the my order. I tried to call the store to find out what happened and ended up talking to someone in India. Their English was so bad that they couldn’t understand what I was saying. I gave up, called Marcos Pizza and actually ordered from someone working at the local store.
Atmosphere: 1
Service: 1
Restaurantji Recommends
If I could give 0 stars, I would.
This was hands down one of the most infuriating customer service experiences I’ve ever had. I placed and paid for my order online, only to show up and be told they had already given it to someone else. No apology, no urgency — just a casual “we’ll remake it,” and then proceeded to make me wait another 15 minutes. When I asked if they could at least offer a few extra wings for wasting my time and completely botching the order, the employee flat-out refused. No accountability. No effort to make it right. Just a robotic “we’ll remake it” like that magically fixes everything.
Pizza was old like it was ordered 3 hours before I picked it up. Waited 5 min tell someone came to the front
I don't know what people are talking about, this pizza is delicious!!! It's always fresh and hot, the dough has been kneaded properly so it's puffy, excellent job everyone. And Amanda the GM is awesome too!
Not clean food
Waited about 20 min after my tracker said my pizza is ready and the girl in front with no teeth is not friendly and Disney know wats going on
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