Papa Johns Pizza

Walked into the store and asked the guy behind the counter for my order. He looked at the receipts, didn’t see my name and a pizza popped up on their screen and they decided to make that instead of helping me out. After about five minutes of waiting, I just said “Hey I’m only here to pick 4 sauce packets?” and I’m assuming the manager walked up to me and asked for the name. I told him the name of the order and he looked around not being able to find my receipt but then another worker that was there pulled my receipt out of the trashcan that was right in front of me. So I looked the guy that was helping me in the eye and said “so y’all just threw out my receipt?” and then he laughed, saying “it was just a weird order” on what planet does that justify throwing out someone’s order receipt.

Atmosphere: 1

Food: 3

Service: 1

I had delivery tonight, and apparently my DoorDash driver was one that had been previously problematic. The store withheld my order from the driver, who tried to bully his way into a tip, but they let me know what was going on. Jason, the manager, canceled my order, but still made sure that my order was delivered to me. So, I still got fed and was refunded. I’ll definitely be ordering from them again, I just wish they didn’t source out their deliveries. Jason also called me to make sure my food was delivered. I’m very pleased with how they took care of things.

Atmosphere: 4

Food: 4

Service: 5

2 days in a row I have tried ordering from them and they cancel the order after. This time they called at 8:40 to say they’re already cleaning and can’t make anymore pizza because they are closing, several hours before they are scheduled to close. 1 star for 0% dependability

In the future, be courteous enough to your customers to adjust your posted hours of operation to reflect your current capabilities. We shouldn’t have to call you hours before to see if today will be the day you close when you say you will.

Service: 1

Worst papa John's location I've ever experienced. Ordered a large 5 topping. It's like the just dumped all the toppings directly in the middle of the pizza, no attempt to distribute. Dominos has never failed me for chain pizza in Lakeway. Even better, go for Jersey Giant in Bee Cave. Not this disaster.

Atmosphere: 1

Food: 1

Service: 2

It was the WORST customer service of my life. Girl with both AirPods in flip flops in a food
Place. I tried to ask how to work the app to get the deal, and she didn’t even know how to or would show me. She just stared at me the whole time while I was doing my order. The guy that was working was also on his phone the whole time and making my pizza without gloves. Never going back to this location either again! Ridiculous

Atmosphere: 1

Food: 1

Service: 1

Unsanitary handling and wrong order. Staff member prepped my pizza bare-handed, on the phone, with no handwashing before or after taking out trash; then boxed it and added sauces the same way. The health and inspection department need to visit this disgusting place!!
I placed an online order and waited in my car outside the shop. The storefront is all glass, so I could see the prep station (though not the oven). The only employee on duty was on his phone the entire time. He took trash to the dumpster, came back, and immediately began preparing my pizza without washing his hands or putting on gloves and still on the phone. He handled ingredients with bare hands, touched multiple surfaces including his face and nose, placed the pizza in the oven, then boxed it and added sauces, all without handwashing. When I went in to pick up, I also discovered it was the wrong order (I requested a veggie and he gave me plain cheese). Given the hygiene concerns and the incorrect order, I left without taking the pizza to save myself Giardia & food poisoning. I hope management addresses food-safety training and quality control.

Atmosphere: 1

Food: 1

Service: 1

There is a valid reason that Papa’s Johns is an industry leader. The product is sensational and the service is world class. Marie at the Lakeway location has demonstrated exceptional customer service. Her courtesy and professionalism should be held up as a model for the entire operation. Please commend this rock star with a vigorous fervor!

Atmosphere: 5

Food: 5

Service: 5

Should have checked the review first. This is the worst pizza in Lakeway hands down. Save a headache and your money and go elsewhere.

They sent the wrong pizza entirely and didn’t include the drinks we ordered. The solution they gave was to send yet another bad pizza.

See picture shown.

Atmosphere: 3

Food: 2

Service: 2

They messed up our order and when we called them to resolve the issue a rude Indian sounding guy tried arguing with us about what we ordered. We ordered a 6 piece plain wings and got an 8 piece garlic Parmesan which the person who we ordered this for can't eat garlic. Rude staff. Go elsewhere.

Atmosphere: 1

Food: 1

Service: 1

Went here for something quick during a gathering at the house. Dough went through a major downgrade - it’s no longer Papa John’s dough. Others that consumed it said the cheese was bad too. Will not return.

New crew, no good. No one wear’s gloves while preparing your pizza. Got my toppings all wrong! 👎🏼

Scheduled an order 6 hours before delivery. It showed up an hour and a half late, and mangled. Management had zero accountability. Never again

I’ve given Papa John’s Lakeway more chances than I should have, and after my most recent delivery, I’ll never order from this location again. About 90% of the time, my pickup or delivery orders are wrong — and this last time was the final straw.

Not only was half my delivery order incorrect, but after being on hold for 16 minutes to speak with someone about a re-delivery, the second attempt STILL came missing items — the same items that were wrong the first time. I had to call a second time, waited another 12 minutes, and was told by the manager (who said he was two weeks into the job) that he would adjust the charge and call me back to confirm. Guess what? No callback, no adjustment.

I called back a third time, waited on hold for 14 minutes, and was finally told they couldn’t credit me back. Unbelievable. I’ll be filing a dispute with my credit card company.

I used to think the Jester and Anderson Mill locations were disorganized, but they’re nothing compared to the mess at Lakeway. Avoid this location at all costs — poor service, constant mistakes, and zero accountability.

More then an hour to get my order ready! Not reimbursement no apology… and! Not answering the phone to give me an explanation… first and last time ordering here