Popeyes Louisiana Kitchen

2101 W Ben White Blvd, Austin
(512) 795-1323

Recent Reviews

Richelle Chapman

I bought food for a homeless man. This store would not give him the order and would not refund my 15.00. I called up there and the manager hung up on me. The worst service I have ever had. You should be ashamed of yourselves for acting like you do to people that are less fortunate. I will contact the owner of this franchise. I want my $15.00 dollars back.

Atmosphere: 1

Food: 1

Service: 1

David Round

Generally, I love Popeyes. The food is always good and the servers are great. This location is awful though. I've been to this location a dozen times or so and there are just generally awful people here. Drunken stoned loud stumbling stinking obnoxious patrons ruining my fried chicken and zydeco. The drive thru is fine, but I don't take a lunch break just to eat at my desk. I want to enjoy the experience, but at least one patron seems to show up everytime I do to ruin it.

Atmosphere: 1

Food: 5

Service: 5

Shontay Wallace

The classic chicken sandwich was not only smaller than I had seen but very soggy.

Food: 1

Joe Altamirano Jr.

Service was Fantastic the mash taters were Good . Chicken ? was Old cuz most places don't Rotate there Chicken.

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Mashed Potatoes

Reggie Barden

Somehow I never get my order correct, either missing sides or wrong amount of chicken. Nice interior.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Spicy Chicken Sandwich

Howard Fine

Food is

Atmosphere: 1

Food: 1

Service: 2

Candice Berry

Everytime I order I’m always missing something or the food isn’t fresh it’s annoying when your spending your hard earned money just to get bad orders popeyes isn’t the same as it use to

Atmosphere: 3

Food: 1

Service: 1

Mike Gutierrez

Small chicken pieces looked like wings, service was not so great which makes any atmosphere not very

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Red Beans and Rice, Popeyes Nuggets

Errlyndia Gayle-Pittman

Nice to pay a decent price for 2 orders of 12 delicious wings, instead of 5 or 6 at a higher price. They have 6 flavors to choose from. I chose

Food: 5

Service: 5

Nick Prokesch

My first time eating Popeyes and the food was amazing. Had a fried chicken sandwich, and it really hit the spot. Also got the chicken nuggets, and they were drumstick shaped! Mashed potatoes and gravy was just okay and the apple pie was standard fast food Apple pie but didn’t disappoint either.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pound of Shrimp

Michelle Gonzales

They have too many homeless people in there. They had us standing there for a good few minutes before someone came out to take our order.

Atmosphere: 1

Food: 3

Service: 2

Just Me (Just me)

After asking for help to place an order because no one was at the register at 5 pm, non rush hour, the chicken was oily on the outside, extra fried and dry, very nasty.The supervisor taking the order was not customer friendly, very serious, and not even a thank you, just "here" placing the bag on the counter. I found her to be very rude. This is the second time in 2 years, but it doesn't change, very rude staff. NEVER GOING IN HERE AGAIN. PLEASE GO TO TACO CABANA NEXT DOOR, THEY VERY FRIENDLY AND FAST.

Atmosphere: 1

Food: 1

Service: 1

Yorenis Garcia Moya

Very good cervical and very good

Atmosphere: 4

Food: 4

Service: 4

Esther Meredith

Best chicken sandwich

Atmosphere: 5

Food: 5

Service: 5

T West

My desultory experience at this establishment is what this once great nation has indeed sunk.A nation structured in a manner where cost of living is low in a tradeoff for infrastructure only functions if there is good customer service.Unfortunately, gentle reader, I know after my harrowing stop here that customer service has indeed gone the way of disco.I simply desired some fried chicken from my favorite nationwide fried chicken chain, especially because there is not a location near where I live and I happened to be in the area.As I approached, I noticed a bum going in and a bum leaving because there is a nearby shelter.Lovely.There was NO ONE at the counter - only a large roll of brown paper towels.I finally caught the attention of a gentleman who was breezing between the soda fountain, the drive-thru window and food preparation.This employee spoke NO ENGLISH. Fortunately, I speak Spanish and was able to place my order and determine the filthy soda fountain accessible to customers was not functioning and he would need to fulfill my soda order with the fountain behind the counter.This of course meant that a customer would need to:1) attract his attention2) speak SpanishWhile ordering and waiting for my food, I selected a table away from the fragrant homeless gentleman and noticed another leaving the restroom which I would have avoided but I had been on the road for over an hour and I wanted to wash my hands.Silly me.The restroom was in a state one could expect to find in a third-class section in Bangladesh, with NO SOAP!I wetted my hands and discovered the reason for the roll of paper towels on the food counter: it was taken from the restroom because there were NO NAPKINS!Thus, I had to go to the counter and tear a jagged paper towel napkin from the raw roll.My food arrived just as I saw yet another bum through the window coming off his meds as he began to entertain the customers with the spectacle of removing all of the items from his hobo backpack and smashing them on the ground.The food itself was befitting a Sugar Hill Gang lyric, in that the chicken resembled soggy cheese more than anything, all appropriately accompanied by the WORST Cajun music cranked to a deafening roar.I finally stood up to leave, hungry and unwilling to finish a meal a starving African child would reject, and caught a glimpse of a gentleman at the counter who grew impatient with not being assisted and who then JUMPED and sat on the counter to be served.I left, swimming with emotions, wondering if the customer's Spanish was proficient enough to order, and I was at that moment - in the full light of day - through the doors of perception and realized the whole time it was ME.How DARE I expect value for my time and money as advertised?!How DARE I expect a clean and safe environment in which to enjoy a tasty meal for which I paid?Once I realized truthfully *I* was the ONE, and it was ME the entire time, that:I love Big Brother.Vegetarian options: I guess the mashed potatoes are "vegetarian", so...Dietary restrictions: Fried chicken and sidesParking: Despite being situated in a large parking lot, parking is lousyKid-friendliness: As good as any other fast food place without a pit full of plastic balls...Wheelchair accessibility: Roll in like a Popeye's biscuit!

Atmosphere: 1

Food: 1

Service: 1

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