Decent pizza I've been eating it since they were next to a doctors office off of 183 so close to 25 years but the pizza is decent quality for the price the service lacks though everyone is constantly paying more attention to they're phones instead of the customer it also says alot looking through the reviews and the manager or owner only responds to positive reviews I think it'd be best to address the negative as well and try to keep long time customers who have kept the business afloat over the years instead of turning a blind eye as if you don't have some problems just like any other restaurant you're not immune to society and it's norms with this behavior I'd be surprised if we get another 10 years out of this place I for one will not patron any longer at this point pizza hut feels more like home than here!!!!!
Eva Musa
Wow, an authentic Italian restaurant right in the neighborhood! Large menu offers the best of Italy, from Parmigiano to Marsala and salads to sammies, pasta to calzones, they have a huge selection. The large dining room is in the middle of being re-done, and you order at the counter before you sit, but they do have beer and wine too. We had a large pizza with lots of toppings, and it was excellent. Great crust, thin and well cooked, and toppings rim to rim. We will be returning to try the whole menu, I'm itching to try the eggplant Parmigian, and the Italian beef sub, and the Alfredo and everything. Take the kids, too.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sausage
Richard “Douglas” McCracken
I ordered the chicken Parm hot sub the chicken Parm was overcooked to the point I could taste the char. They put extra tomato sauce to try to cover it up.really tasted bad I went to the counter to complain, and everyone was too busy on their phone to realize I was standing there .I won’t be back.
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Chicken Parmesan
Sina R.
Me and my daughters first time here and we absolutely loved it. From the moment we walked in Grant greeting us warmly and was so nice. The food was so much better than I could ever imagine, we had a Philly that was seasoned so perfectly and the fries were piping hot. I would definitely recommend and can’t wait to come back and try the tried ravioli!
Atmosphere: 5
Food: 5
Service: 5
James Moore
Ate at this place many years ago on 183. Called the other day to order pizza and it was over $30 for a pie. I was like, "going to Niki's!!"
Randy Noxon
*Former Pizzeria OperatorGreat Authentic Food, comfortable seating, ample parking. Pizza is crispy, fresh, and hand-tossed. Truly craft ingredients. Def recommend!Must Try: Uncle Tom’s SpecialParking: Ample parking close to building!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gourmet Veggie Pizza
Michael Henri
Excellent yeast makes for fluffy crust with a crispy outer. Good bake on good ingredients makes for an excellent pie. It is 2023 so there's a bit of a sticker shock for cheapskates like myself but a $25 large pepperoni a couple times a year doesn't break the bank. I wish I took a picture it was a beautiful pie.Parking: NarrowKid-friendliness: Children are not outlawed.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Pepperoni Pizza
Blu “Rose” Clues
Literally amazing! Good Looks good. Everybody is kind. Fast service and low wait time! :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak
Brian Jarecki
The pizza's got the right idea, flavors are right but the crust lacks integrity or any kind of crisp.
Atmosphere: 3
Food: 3
Service: 3
Matt S
***READ THE OTHER REVIEWS!! MY EXPERIENCE IS NOT UNIQUE. THIS LOCATION HAS A CUSTOMER SERVICE PROBLEM***I ordered a pizza via GrubHub but what was delivered was the wrong order. I called the store and spoke with Riley who informed me they don't do delivery and that I had the wrong store. Now, I know, and Riley knows too because the receipt says Grub Hub, that Grub Hub picks up and does deliveries for them all day long... After he confirmed that Grub Hub does deliveries for them I asked if they had a GrubHub order and Riley stated "I've only had one GrubHub order today for a cody's pizza and it's still here" At this point I was willing to drive to the store and pick up the pizza, mistakes happen to everyone, no worries. Riley then said I would have to contact GrubHub because they delivered the wrong order. I corrected him and said it sounded like the driver was handed the wrong pizza (I didn't want the grubhub driver to get in trouble for a mistake made by a Saccones employee). At this point Riley got defensive and started denying he was at fault. I asked him REPEATEDLY to stop talking over me and he said "well sir you aren't listening". You don't talk over customers, preventing them from speaking, and then tell them they aren't listening. The moment I explained that it was Saccone's who made the mistake because by Riely's own admission he "checked and handed the order to the grub hub driver" he put me on hold w/o a word.Enter Sam who I am guessing is a manager? Sam immediately went into the same thing: we don't deliver, we didn't make a mistake, grub hub did. If I went to the store personally, and you handed me the wrong pizza whose fault is it? Is it my fault or Saccone's? (In actuality it is probably both our faults equally but as a customer-business relationship you take the responsibility so you don't get a review like this one :D ). GrubHub serving as my intermediary doesn't change this fact. I explained to Sam that Riley was talking over me and that in fact they did make a mistake, and now the burden was on me and grub hub to fix the problem when neither of us were at fault. I asked what we could do to make this right and Sam said "Sir, I've been working for 10 days straight..."Sam, I'm sorry to hear that. I found out today my dog has cancer and so I thought I'd try and take some of the burden from my wife by ordering out for dinner. Point is everyone has problems but that's not an excuse for poor behavior and customer service. Sam then said: "you'll have to contact GrubHub, there is nothing we can do". Look, when you mess up, own up to it. Apologize, and work with the customer to make it right. What does this look like? "We're sorry sir, this is on us, we don't do delivery but if you are willing to come to the store we can offer you a free pizza on your next visit. " something along those lines...I worked in customer service when I was younger and I never handled a conversation from a customer this poorly even when I or the business I worked for weren't at fault. It's about keeping customers happy and getting a good review. OOPS!
I have been back to Saccone’s multiple times this year and the pizza has been amazing.
Heather C
I wish I had taken a picture of the food. It looks and tastes great! The staff is friendly and quick. You can see everything going on in the cooking area. We have eaten here many times and will come back.
Atmosphere: 5
Food: 5
Service: 5
Dustin DEESTIN
Would be nicer if you could have a beer but oh well.Pizza is very good!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza
Justin Thomas
Good pizza but bad service. Kid on the phone who picked up was extremely rude.
Atmosphere: 4
Food: 4
Service: 1
ashley
Got the Philly cheesesteak, was nottt a fan. It was hardly a Philly cheesesteak. It was just a sandwich filled w bell peppers, mushrooms, and some sort of sauce. And way too much of those things, barely any meat. Did not taste good.
Decent pizza I've been eating it since they were next to a doctors office off of 183 so close to 25 years but the pizza is decent quality for the price the service lacks though everyone is constantly paying more attention to they're phones instead of the customer it also says alot looking through the reviews and the manager or owner only responds to positive reviews I think it'd be best to address the negative as well and try to keep long time customers who have kept the business afloat over the years instead of turning a blind eye as if you don't have some problems just like any other restaurant you're not immune to society and it's norms with this behavior I'd be surprised if we get another 10 years out of this place I for one will not patron any longer at this point pizza hut feels more like home than here!!!!!
Wow, an authentic Italian restaurant right in the neighborhood! Large menu offers the best of Italy, from Parmigiano to Marsala and salads to sammies, pasta to calzones, they have a huge selection. The large dining room is in the middle of being re-done, and you order at the counter before you sit, but they do have beer and wine too. We had a large pizza with lots of toppings, and it was excellent. Great crust, thin and well cooked, and toppings rim to rim. We will be returning to try the whole menu, I'm itching to try the eggplant Parmigian, and the Italian beef sub, and the Alfredo and everything. Take the kids, too.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sausage
I ordered the chicken Parm hot sub the chicken Parm was overcooked to the point I could taste the char. They put extra tomato sauce to try to cover it up.really tasted bad I went to the counter to complain, and everyone was too busy on their phone to realize I was standing there .I won’t be back.
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Chicken Parmesan
Me and my daughters first time here and we absolutely loved it. From the moment we walked in Grant greeting us warmly and was so nice. The food was so much better than I could ever imagine, we had a Philly that was seasoned so perfectly and the fries were piping hot. I would definitely recommend and can’t wait to come back and try the tried ravioli!
Atmosphere: 5
Food: 5
Service: 5
Ate at this place many years ago on 183. Called the other day to order pizza and it was over $30 for a pie. I was like, "going to Niki's!!"
*Former Pizzeria OperatorGreat Authentic Food, comfortable seating, ample parking. Pizza is crispy, fresh, and hand-tossed. Truly craft ingredients. Def recommend!Must Try: Uncle Tom’s SpecialParking: Ample parking close to building!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gourmet Veggie Pizza
Excellent yeast makes for fluffy crust with a crispy outer. Good bake on good ingredients makes for an excellent pie. It is 2023 so there's a bit of a sticker shock for cheapskates like myself but a $25 large pepperoni a couple times a year doesn't break the bank. I wish I took a picture it was a beautiful pie.Parking: NarrowKid-friendliness: Children are not outlawed.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Pepperoni Pizza
Literally amazing! Good Looks good. Everybody is kind. Fast service and low wait time! :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak
The pizza's got the right idea, flavors are right but the crust lacks integrity or any kind of crisp.
Atmosphere: 3
Food: 3
Service: 3
***READ THE OTHER REVIEWS!! MY EXPERIENCE IS NOT UNIQUE. THIS LOCATION HAS A CUSTOMER SERVICE PROBLEM***I ordered a pizza via GrubHub but what was delivered was the wrong order. I called the store and spoke with Riley who informed me they don't do delivery and that I had the wrong store. Now, I know, and Riley knows too because the receipt says Grub Hub, that Grub Hub picks up and does deliveries for them all day long... After he confirmed that Grub Hub does deliveries for them I asked if they had a GrubHub order and Riley stated "I've only had one GrubHub order today for a cody's pizza and it's still here" At this point I was willing to drive to the store and pick up the pizza, mistakes happen to everyone, no worries. Riley then said I would have to contact GrubHub because they delivered the wrong order. I corrected him and said it sounded like the driver was handed the wrong pizza (I didn't want the grubhub driver to get in trouble for a mistake made by a Saccones employee). At this point Riley got defensive and started denying he was at fault. I asked him REPEATEDLY to stop talking over me and he said "well sir you aren't listening". You don't talk over customers, preventing them from speaking, and then tell them they aren't listening. The moment I explained that it was Saccone's who made the mistake because by Riely's own admission he "checked and handed the order to the grub hub driver" he put me on hold w/o a word.Enter Sam who I am guessing is a manager? Sam immediately went into the same thing: we don't deliver, we didn't make a mistake, grub hub did. If I went to the store personally, and you handed me the wrong pizza whose fault is it? Is it my fault or Saccone's? (In actuality it is probably both our faults equally but as a customer-business relationship you take the responsibility so you don't get a review like this one :D ). GrubHub serving as my intermediary doesn't change this fact. I explained to Sam that Riley was talking over me and that in fact they did make a mistake, and now the burden was on me and grub hub to fix the problem when neither of us were at fault. I asked what we could do to make this right and Sam said "Sir, I've been working for 10 days straight..."Sam, I'm sorry to hear that. I found out today my dog has cancer and so I thought I'd try and take some of the burden from my wife by ordering out for dinner. Point is everyone has problems but that's not an excuse for poor behavior and customer service. Sam then said: "you'll have to contact GrubHub, there is nothing we can do". Look, when you mess up, own up to it. Apologize, and work with the customer to make it right. What does this look like? "We're sorry sir, this is on us, we don't do delivery but if you are willing to come to the store we can offer you a free pizza on your next visit. " something along those lines...I worked in customer service when I was younger and I never handled a conversation from a customer this poorly even when I or the business I worked for weren't at fault. It's about keeping customers happy and getting a good review. OOPS!
Restaurantji Recommends
I have been back to Saccone’s multiple times this year and the pizza has been amazing.
I wish I had taken a picture of the food. It looks and tastes great! The staff is friendly and quick. You can see everything going on in the cooking area. We have eaten here many times and will come back.
Atmosphere: 5
Food: 5
Service: 5
Would be nicer if you could have a beer but oh well.Pizza is very good!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza
Good pizza but bad service. Kid on the phone who picked up was extremely rude.
Atmosphere: 4
Food: 4
Service: 1
Got the Philly cheesesteak, was nottt a fan. It was hardly a Philly cheesesteak. It was just a sandwich filled w bell peppers, mushrooms, and some sort of sauce. And way too much of those things, barely any meat. Did not taste good.