Walked in around lunch time and got seated right away. After that, we didn’t get greeted by a server for several minutes. After flagging down kitchen staff, we asked for them to let a server know that we’re ready to order. After couple more minutes, we still weren’t approached by any team member.
It seems as if there’s lack of care or urgency for customers. A quick hello and we’ll be right with you would’ve made the experience better. It truly seemed like we were unacknowledged.
Definitely last on my list for pho restaurants as far as service goes.
They lost two customers today. I hope the owner will take note of this experience.
Karyn Valencia
Best Phơ in the area!
M M
We used to love Simply Pho House for their tasty side items, especially the fried rice. Now, in a baffling move, they’ve decided you can’t order any sides unless you also buy a full entrée. What kind of logic is that? Not everyone wants a huge meal — sometimes a side is all you need. This isn’t hospitality, it’s a hard sell disguised as policy.
It feels less like a restaurant decision and more like a cash grab that punishes regulars. We used to stop by often for quick bites — now we’re being told we don’t spend enough to be served. That’s not just shortsighted; it’s insulting.
Sides are supposed to be flexible. Maybe I just want fried rice. Maybe I want egg rolls and a drink. That used to be normal. Now it’s a rigid, bureaucratic “sorry, we don’t allow that” — as if customers need permission to order from a menu they’re paying for.
This isn’t about operations or inventory. It’s about control. And it sends one clear message: they don’t value your business unless it meets their definition of “worth it.”
We’ve moved on to restaurants that still understand how service works — places that let you order what you want, not what they feel like letting you have.
Eric Kim
Been coming here for 2yrs. Probably eaten here at least 60 times during that time. The quality + service has been getting worse the past year and thus, have not been back in a while. Mgmt needs to get their act together and improve food freshness/quality.
Jose Aguilar
Service and the atmosphere is nice, but my not the food to overpriced. I got the sweet and sour, and my chicken was so dry, and the sauce didn't taste fresh. The pho was good
Alison Ulrich
We come here all the time, really great place. Good food, great service, fast, always consistent. Love it.
Sean Ragan
Great little place with good noms.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Spring Rolls, Pad Thai
Ashley B
Ordered drinks, an appetizer (wontons) and two entrees. Food was not great. Wontons were burnt, entrees were tasteless and seemed thrown together. We were here for 2.5 HOURS. It took too long to get anything brought to our table including our bill. (I think we were forgotten several times) Money wasted. Will not be back.
Atmosphere: 3
Food: 2
Service: 1
YouRestored MedSpa Wellness
We love Simply Pho. It’s a great lunch or dinner option full of veggies and GF options!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Basil Fried Rice, Brisket and Ribeye Pho with a Side of Steamed Vegetables, Sizzling Beef, Tom Yum, Pho Combination
Great pho! My only wish is that the big bowl of soup was huge!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brisket and Ribeye Pho with a Side of Steamed Vegetables, Orange Chicken, Sesame Chicken, Pho Sides with Wilted Cilantro and Old Lime See Brown Edges, Tom Yum, Lemon Grass Vermicelli Chicken, Spring Rolls, Drunken Noodles, Pad Thai
Mark M
This place used to be pretty good but has recently fallen off. Ordered edamame and it has cold. Sent it back and it was microwaved. And then there was the human hair. Not worth sharing the rest but it was a similar experience.Will definitely not be coming back.
Atmosphere: 2
Food: 1
Service: 1
Jason Perkey
My kids would eat there everyday if I would let them
Atmosphere: 5
Food: 5
Service: 5
Star WRLD
Oct, 17 2024 time was around 8:30 PM I ordered spring roll with pork 2 ordered and pho combination large, which is 4 spring rolls, and when the server served it to me, I took a bite of that, and I know right away that the spring roll is old the rice paper are hard the was just not fresh I continued eating I eat like 3 of them because I was hungry even though it was not good then on my 3rd one I started to feeling sick to my stomach so I get up to the bathroom and throw up the food that I just eat then I came out i told them I threw up because of your food that I just eat they seem to not care after i told them that what if get food poisoning from ya'll restaurants then you would care about my health so I ask to leave and they forcing me to pay for that horrible food if you are thinking of eating here I don't recommend.
Top notch Asian food !
Walked in around lunch time and got seated right away. After that, we didn’t get greeted by a server for several minutes. After flagging down kitchen staff, we asked for them to let a server know that we’re ready to order. After couple more minutes, we still weren’t approached by any team member.
It seems as if there’s lack of care or urgency for customers. A quick hello and we’ll be right with you would’ve made the experience better. It truly seemed like we were unacknowledged.
Definitely last on my list for pho restaurants as far as service goes.
They lost two customers today. I hope the owner will take note of this experience.
Best Phơ in the area!
We used to love Simply Pho House for their tasty side items, especially the fried rice. Now, in a baffling move, they’ve decided you can’t order any sides unless you also buy a full entrée. What kind of logic is that? Not everyone wants a huge meal — sometimes a side is all you need. This isn’t hospitality, it’s a hard sell disguised as policy.
It feels less like a restaurant decision and more like a cash grab that punishes regulars. We used to stop by often for quick bites — now we’re being told we don’t spend enough to be served. That’s not just shortsighted; it’s insulting.
Sides are supposed to be flexible. Maybe I just want fried rice. Maybe I want egg rolls and a drink. That used to be normal. Now it’s a rigid, bureaucratic “sorry, we don’t allow that” — as if customers need permission to order from a menu they’re paying for.
This isn’t about operations or inventory. It’s about control. And it sends one clear message: they don’t value your business unless it meets their definition of “worth it.”
We’ve moved on to restaurants that still understand how service works — places that let you order what you want, not what they feel like letting you have.
Been coming here for 2yrs. Probably eaten here at least 60 times during that time.
The quality + service has been getting worse the past year and thus, have not been back in a while. Mgmt needs to get their act together and improve food freshness/quality.
Service and the atmosphere is nice, but my not the food to overpriced. I got the sweet and sour, and my chicken was so dry, and the sauce didn't taste fresh. The pho was good
We come here all the time, really great place. Good food, great service, fast, always consistent. Love it.
Great little place with good noms.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Spring Rolls, Pad Thai
Ordered drinks, an appetizer (wontons) and two entrees.
Food was not great. Wontons were burnt, entrees were tasteless and seemed thrown together.
We were here for 2.5 HOURS.
It took too long to get anything brought to our table including our bill. (I think we were forgotten several times)
Money wasted. Will not be back.
Atmosphere: 3
Food: 2
Service: 1
We love Simply Pho. It’s a great lunch or dinner option full of veggies and GF options!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Basil Fried Rice, Brisket and Ribeye Pho with a Side of Steamed Vegetables, Sizzling Beef, Tom Yum, Pho Combination
Restaurantji Recommends
Great place - I come often!
Atmosphere: 5
Food: 5
Service: 5
Great pho! My only wish is that the big bowl of soup was huge!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brisket and Ribeye Pho with a Side of Steamed Vegetables, Orange Chicken, Sesame Chicken, Pho Sides with Wilted Cilantro and Old Lime See Brown Edges, Tom Yum, Lemon Grass Vermicelli Chicken, Spring Rolls, Drunken Noodles, Pad Thai
This place used to be pretty good but has recently fallen off. Ordered edamame and it has cold. Sent it back and it was microwaved. And then there was the human hair.
Not worth sharing the rest but it was a similar experience.Will definitely not be coming back.
Atmosphere: 2
Food: 1
Service: 1
My kids would eat there everyday if I would let them
Atmosphere: 5
Food: 5
Service: 5
Oct, 17 2024 time was around 8:30 PM I ordered spring roll with pork 2 ordered and pho combination large, which is 4 spring rolls, and when the server served it to me, I took a bite of that, and I know right away that the spring roll is old the rice paper are hard the was just not fresh I continued eating I eat like 3 of them because I was hungry even though it was not good then on my 3rd one I started to feeling sick to my stomach so I get up to the bathroom and throw up the food that I just eat then I came out i told them I threw up because of your food that I just eat they seem to not care after i told them that what if get food poisoning from ya'll restaurants then you would care about my health so I ask to leave and they forcing me to pay for that horrible food if you are thinking of eating here I don't recommend.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spring Rolls
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