If I could give this review a zero I would. Stayed for one night as part of a work trip and never again! Arrived to a rude receptionist who informed me there was no hot water on site and I couldn’t get a refund. Decided to make the best of it and went to my room. The whole hotel stinks of weed, it isn’t clean and I was genuinely concerned for my safety travelling as a solo female. Avoid at all costs!
DanSwiss
Most certainly the worst hotel stay in my life, and I have seen a lot! - Extremely rude staff - There was no hot water throughout my stay of 2 nights: I desperately tried to call the front desk, but no one picked up. - Was literally laughed at during checkout for bringing that up. No apologies whatsoever, just terrible attitude. Here is how our conversation went with the front desk staff that refused to provide me her name (on Feb 29, 10:17 am - supposedly recorded on cam which i really hope will be perused by the management! - what room number - 338 - you’re good to go - just one question: is it normal that there was no cold water for the past 2 days? - yes - sorry? - you’ll get a 30% discount for it - how, i’ve booked through Agoda - call them, they will call us - is there no other way? this will cost me a fortune in international calls - what do you want me to say - i dont know, maybe “sorry” for a start - i wasn’t here for the last two days - didn’t your colleagues inform you? - i don’t know, write to management - what your name madam? - why do you want to know that ? - you told me to write to management - i told you already: i wasn’t here for the last two days, why are you still standing here - what’s your name madam? /leaves to the little room behind the reception/ - what’s your name madam? - why are you here, you are recorded on camera! - I really hope I am, and that someone from management would check the footage, what’s your name madam? eventually she just shouted a name without coming back to the front desk (no idea if the name was real or not) and that’s it - no apologies, no sympathy, no interest in the guests’ stay whatsoever Now, I am well aware this isn’t an expensive hotel, but for the 200 bucks I paid I would expect at least a minimal level of politeness, a simple apology would have been enough. Perhaps I just totally misunderstood the fine print and hot water was not included in the price of the stay? However this employee is clearly uninterested in her job and portraying a HORRENDOUS image of the company. I have never been treated that way in a hotel and this stay in Austin will definitely be remembered for that! Other points to keep in mind if you ever think of booking this place: - wifi is spotty at best - there is no housekeeping service - corridors are filthy, with loads of garbage on the ground - the breakfast included is a joke: a granola bar with a pitcher of coffee Too bad there aren’t negative points on Google Reviews, as this place really deserves a -5! To anyone in the management reading this: i would really like a contact email to elaborate on my experience. Additionally i would really encourage you to check your front desk camera footage of Jan 27 2023, around 10:15-10:25 am to see what your guest experience from your staff when you are not watching!
John W
Great location. Check-in was a total disaster. General Manager on duty evening of Oct. 28 was apparently new and completely incompetent. We waited for 40 min and there were 2 people in front of us. Manager checked people ahead of us into a room and they found someone else's stuff in the room. Manager also gave someone else keys to our room later that evening and they came into our room when my wife was in the shower and I was out for a walk. When I returned, my key no longer worked because it had been deactivated when some random person was give keys to our room. My wife was completely freaked out. We kept the security lock on at all times when in the room after that. I alerted the manager and she basically called me a liar. Completely unacceptable and whoever owns this place had better take swift action to deal with this. Other staff were wonderful. The hotel is very run-down but the room was comfortable.
halliec291
The most disgusting hotel I have ever experienced- avoid at all costs. First red flag was the bugs in the lobby- we witnessed a roach on the wall near check in and small flying bugs everywhere. From there it went downhill. The rooms are filthy and our room clearly had not been cleaned. The floor in the shower was filthy, towels were dirty and stained, and there was hair on the towels and in the bed. The front desk staff is rude and completely unhelpful - terrible customer service in a terrible hotel. The whole hotel smells like old ham and is incredibly run down and dingy. Do yourself a favor and go somewhere else.
318johnrb
Hotel is well worn. The room was clean, fixtures and furniture are old and in need of replacement. The suite in which I stayed had a frig and stove but no other kitchen gear, not even an ice bucket or a coffee pot. ESA advertises breakfast. Nature valley bars a breakfast it is not. I would not stay there again. Least expensive hotel downtown but you are better off to find an Air BnB close around.
charleyjr3
Came to Austin for a concert, chose this location as it was within close walking distance to the venue (6-blocks) I’ve known of this property for a long time, however I’ve never stayed here as of yet. Check-in, prepay the stay, took my carry bag with me. All rooms are fully equipped (full size kitchen) studio suites, just no utensils from what I saw. Free parking is offered, just give the clerk your car information (plates, make & model, color) clerk very informative and nice. Plus it was super quite after midnight which was super nice. At checkout the clerk said she would email me my receipt, and said help myself to a grab & go bag, I looked into the room, but didn’t see any grab & go bags and just walked out. In a nutshell, yes, I would definitely stay here again for another concert.
693keithk
The bathroom is probably the worst part of the whole room I was in. There was black marks all over the tub. The sink had all kinds of stains. Some that looked like cigarette burns and I think there was blood on the edge of the sink. Everything I touched when I first got into the room felt like it had a film on it. I kept having to wash my hands. I found what looked like dog or cat hair in the sheets under the pillow area. They definitely haven't washed the lower box spring cover as it had...I don't know what all over it. Other things, like the mattress overdue to be changed out. I could feel the springs. Water pressure was pretty low in the shower as well. When I got back from work at midnight neither the front door or my hall door keycard access pad worked. I will never stay at one of these places again.
Darwin2001
The good: Great location, free parking, nice staff The bad: In the first room, I watched a roach crawl out of the a/c unit. Then I checked the mattress. No bugs, but stained. We changed rooms. Didn’t see any bugs and mattress was okay. The trash room is a mess. All cans were overflowing. The hallway is dark and smells. All carpets need replaced. One side of the king bed is right next to the wall. No nightstand. Had to put my phone on the windowsill. The toilet and shower are separate from the sink, but the area is small. You can barely shut the door. One night, some guys were partying in the parking lot. Car stereo blaring with the doors open and hooting and hollering. At 1:15, I called the front desk. At 2:00 the revelers finally quit.
etindall8
The room had several places of obvious mold. I had to wear shoes the entire time unless my feet were in the bed. It was also very noisy. I knew it wasn't going to be a great stay but it was much worse than I expected.
samanthabK1930WV
Was in the shower and looked to the right and a huge roach was on the shower curtain. My final night of my stay, I work up with 2 bed bug bites. Grateful it was only 2 bites BUT DONT WASTE YOUR MONEY HERE! DIRTYYYY
The rooms were nice and newly renovated. Everything was very clean. Friendly staff. A little far from downtown central, but obviously not the hotel's problem. Great value for my short trip with my friends.
T5456XWkellym
As a business traveler this is probably the best one might find. It is in near proximity from the airport, the Capitol and both major freeways. The room was very clean, and I found the GM, (I believe Rick) to be very helpful with getting me information and then when my travel printer went out, he stayed to help me print much needed work documents. Going the extra mile is not lost on me and creates repeat business. In sum, clean comfortable rooms that have very good amenities. The staff is friendly and helpful. Parking has never been a problem, and the price is remarkably low for all considered.
pranam3n
Started off good, given ground floor room. didn't like it, didn't seem safe. I asked to change, then the manager, Ricky, made some accusatory reference about guests cannot change rooms if they've been there for a while. I had just checked it, he didn't ask or check. Thought that was rude. It was ok stay, that put a damper on it.
Dawson Neighborhood
This is a great little thrift shop crowded full of clothes, electronics and ...washing machines! Very good prices and I think it's family run.
If I could give this review a zero I would. Stayed for one night as part of a work trip and never again! Arrived to a rude receptionist who informed me there was no hot water on site and I couldn’t get a refund. Decided to make the best of it and went to my room. The whole hotel stinks of weed, it isn’t clean and I was genuinely concerned for my safety travelling as a solo female. Avoid at all costs!
Most certainly the worst hotel stay in my life, and I have seen a lot! - Extremely rude staff - There was no hot water throughout my stay of 2 nights: I desperately tried to call the front desk, but no one picked up. - Was literally laughed at during checkout for bringing that up. No apologies whatsoever, just terrible attitude. Here is how our conversation went with the front desk staff that refused to provide me her name (on Feb 29, 10:17 am - supposedly recorded on cam which i really hope will be perused by the management! - what room number - 338 - you’re good to go - just one question: is it normal that there was no cold water for the past 2 days? - yes - sorry? - you’ll get a 30% discount for it - how, i’ve booked through Agoda - call them, they will call us - is there no other way? this will cost me a fortune in international calls - what do you want me to say - i dont know, maybe “sorry” for a start - i wasn’t here for the last two days - didn’t your colleagues inform you? - i don’t know, write to management - what your name madam? - why do you want to know that ? - you told me to write to management - i told you already: i wasn’t here for the last two days, why are you still standing here - what’s your name madam? /leaves to the little room behind the reception/ - what’s your name madam? - why are you here, you are recorded on camera! - I really hope I am, and that someone from management would check the footage, what’s your name madam? eventually she just shouted a name without coming back to the front desk (no idea if the name was real or not) and that’s it - no apologies, no sympathy, no interest in the guests’ stay whatsoever Now, I am well aware this isn’t an expensive hotel, but for the 200 bucks I paid I would expect at least a minimal level of politeness, a simple apology would have been enough. Perhaps I just totally misunderstood the fine print and hot water was not included in the price of the stay? However this employee is clearly uninterested in her job and portraying a HORRENDOUS image of the company. I have never been treated that way in a hotel and this stay in Austin will definitely be remembered for that! Other points to keep in mind if you ever think of booking this place: - wifi is spotty at best - there is no housekeeping service - corridors are filthy, with loads of garbage on the ground - the breakfast included is a joke: a granola bar with a pitcher of coffee Too bad there aren’t negative points on Google Reviews, as this place really deserves a -5! To anyone in the management reading this: i would really like a contact email to elaborate on my experience. Additionally i would really encourage you to check your front desk camera footage of Jan 27 2023, around 10:15-10:25 am to see what your guest experience from your staff when you are not watching!
Great location. Check-in was a total disaster. General Manager on duty evening of Oct. 28 was apparently new and completely incompetent. We waited for 40 min and there were 2 people in front of us. Manager checked people ahead of us into a room and they found someone else's stuff in the room. Manager also gave someone else keys to our room later that evening and they came into our room when my wife was in the shower and I was out for a walk. When I returned, my key no longer worked because it had been deactivated when some random person was give keys to our room. My wife was completely freaked out. We kept the security lock on at all times when in the room after that. I alerted the manager and she basically called me a liar. Completely unacceptable and whoever owns this place had better take swift action to deal with this. Other staff were wonderful. The hotel is very run-down but the room was comfortable.
The most disgusting hotel I have ever experienced- avoid at all costs. First red flag was the bugs in the lobby- we witnessed a roach on the wall near check in and small flying bugs everywhere. From there it went downhill. The rooms are filthy and our room clearly had not been cleaned. The floor in the shower was filthy, towels were dirty and stained, and there was hair on the towels and in the bed. The front desk staff is rude and completely unhelpful - terrible customer service in a terrible hotel. The whole hotel smells like old ham and is incredibly run down and dingy. Do yourself a favor and go somewhere else.
Hotel is well worn. The room was clean, fixtures and furniture are old and in need of replacement. The suite in which I stayed had a frig and stove but no other kitchen gear, not even an ice bucket or a coffee pot. ESA advertises breakfast. Nature valley bars a breakfast it is not. I would not stay there again. Least expensive hotel downtown but you are better off to find an Air BnB close around.
Came to Austin for a concert, chose this location as it was within close walking distance to the venue (6-blocks) I’ve known of this property for a long time, however I’ve never stayed here as of yet. Check-in, prepay the stay, took my carry bag with me. All rooms are fully equipped (full size kitchen) studio suites, just no utensils from what I saw. Free parking is offered, just give the clerk your car information (plates, make & model, color) clerk very informative and nice. Plus it was super quite after midnight which was super nice. At checkout the clerk said she would email me my receipt, and said help myself to a grab & go bag, I looked into the room, but didn’t see any grab & go bags and just walked out. In a nutshell, yes, I would definitely stay here again for another concert.
The bathroom is probably the worst part of the whole room I was in. There was black marks all over the tub. The sink had all kinds of stains. Some that looked like cigarette burns and I think there was blood on the edge of the sink. Everything I touched when I first got into the room felt like it had a film on it. I kept having to wash my hands. I found what looked like dog or cat hair in the sheets under the pillow area. They definitely haven't washed the lower box spring cover as it had...I don't know what all over it. Other things, like the mattress overdue to be changed out. I could feel the springs. Water pressure was pretty low in the shower as well. When I got back from work at midnight neither the front door or my hall door keycard access pad worked. I will never stay at one of these places again.
The good: Great location, free parking, nice staff The bad: In the first room, I watched a roach crawl out of the a/c unit. Then I checked the mattress. No bugs, but stained. We changed rooms. Didn’t see any bugs and mattress was okay. The trash room is a mess. All cans were overflowing. The hallway is dark and smells. All carpets need replaced. One side of the king bed is right next to the wall. No nightstand. Had to put my phone on the windowsill. The toilet and shower are separate from the sink, but the area is small. You can barely shut the door. One night, some guys were partying in the parking lot. Car stereo blaring with the doors open and hooting and hollering. At 1:15, I called the front desk. At 2:00 the revelers finally quit.
The room had several places of obvious mold. I had to wear shoes the entire time unless my feet were in the bed. It was also very noisy. I knew it wasn't going to be a great stay but it was much worse than I expected.
Was in the shower and looked to the right and a huge roach was on the shower curtain. My final night of my stay, I work up with 2 bed bug bites. Grateful it was only 2 bites BUT DONT WASTE YOUR MONEY HERE! DIRTYYYY
Restaurantji Recommends
The rooms were nice and newly renovated. Everything was very clean. Friendly staff. A little far from downtown central, but obviously not the hotel's problem. Great value for my short trip with my friends.
As a business traveler this is probably the best one might find. It is in near proximity from the airport, the Capitol and both major freeways. The room was very clean, and I found the GM, (I believe Rick) to be very helpful with getting me information and then when my travel printer went out, he stayed to help me print much needed work documents. Going the extra mile is not lost on me and creates repeat business. In sum, clean comfortable rooms that have very good amenities. The staff is friendly and helpful. Parking has never been a problem, and the price is remarkably low for all considered.
Started off good, given ground floor room. didn't like it, didn't seem safe. I asked to change, then the manager, Ricky, made some accusatory reference about guests cannot change rooms if they've been there for a while. I had just checked it, he didn't ask or check. Thought that was rude. It was ok stay, that put a damper on it.
This is a great little thrift shop crowded full of clothes, electronics and ...washing machines! Very good prices and I think it's family run.
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