Sonic Drive-In
6816 McNeil Rd, Austin
(512) 219-1905
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Vey tasty.
Atmosphere: 5
Food: 5
Service: 4
We came here at 11:40pm There are still people inside, but they neither served us nor responded, even though they are open for another 20 minutes. If you closed early, at least have the decency to say so.
Atmosphere: 1
Food: 1
Service: 1
I walked into this Sonic today expecting something simple a quick slush, nothing fancy, nothing complicated. To my surprise, the place was practically empty; there were fewer than four cars in the lot. Anyone who has ever worked fast food knows that’s a light day. I used to work at Sonic myself, so I’m not speaking from guesswork here making a slush is a two-minute job at best.
And yet, I waited. Five minutes turned into ten, ten into twenty, and by the time I hit twenty-five minutes with not a single update and not a single drink in sight, I realized I could have made my own slush at home, taken a slow walk around the block, and still beaten their pace.
No apology. No explanation. No sense of urgency. Just me, sitting there wondering how a drink that requires zero cooking, zero prepping, and almost zero thought could become a half-hour ordeal.
It wasn’t just slow it was disorganized, inattentive, and borderline absurd. Machines were down, employees acted like customer service was optional, and the vibe screamed “we’d rather be anywhere but serving you.” If this is the standard, then the chain has fallen far from what it used to be.
I walked out with nothing and vowed I wouldn’t waste another minute here again. There are too many places that value people’s time, money, and patience to settle for this level of service. I wouldn’t recommend this location to anyone unless you enjoy long waits, broken equipment, and customer service that feels like pulling teeth.
This visit turned Sonic from a casual treat into a “never again,” and that’s honestly a shame.
Atmosphere: 2
Food: 1
Service: 1
Took 19 minutes for a cheeseburger and breakfast burrito. Food was good, just don’t be in a hurry.
Atmosphere: 4
Food: 5
Service: 2
Felt so bad, the staff was so kind. But the touch screen on stall #21 was so unresponsive that I was unable to tip and the staff had to run my card inside after trying 4 different cards outside
30 dollars for two burgers fries and drinks? Do Sonic? That’s. A joke.
Atmosphere: 5
Food: 1
Service: 5
The car hop acted scared when I handed him my money.
Atmosphere: 3
Food: 4
Service: 2
Great quick breakfast on the go.
Food: 5
Service: 5
Honestly ive been to other sonic's in the area and people were super nice at night. I understand your slowly closing and wanting to leave but first customer and last customers that come in should be treated kindly. This girl was very rude during the end of the order when I asked a simple question about the milk shakes and raised her voice being passive aggressive in a polite way... honestly wouldn't go back here and they took their time to give me my order and made a mistake.
Atmosphere: 3
Food: 4
Service: 1
75% of my order was wrong or missing. Tater tots were white and tasted sweet. I tried calling the location but their phone was not accepting calls. Will never go back there even though I live 2 minutes away.
Restaurantji Recommends
Just the worst Sonic I've ever been to!! I always have to wait at a minimum 30 minutes. Doesn't matter what you order. The food is never good. Over cooked, dry, too salty (the saltiest fries I've ever had and potatoes can take a lot of salt!), and luke warm. Definitely don't get anything that has chicken on the menu because you'll break a tooth. For the love of all that is good, please change the oil or often!! So bitter because the oil is old. Believe me, I've worked in many restaurants. Avoid this Sonic. There's definitely way better locations to spend your money.
Atmosphere: 1
Food: 1
Service: 1
There were no other customers in the whole parking lot, we pressed the button to order at least 3 times. Someone finally answered on the 3rd try. When he answered he said we’ll be right with you so we left after waiting at least 6 mins. Why did we wait so long when there were no other customers? As we were driving out, we saw a worker sitting outside smoking.
Service: 1
Everything came out terrible and nothing was made right.
Atmosphere: 1
Food: 1
Service: 1
the wait time here is always atrocious. i will spend minimum 30 minutes waiting every single time- even with mobile orders. and the orders are usually always missing something or completely incorrect. they’ve got to hire more staff or SOMETHING
Service: 1
Take it easy on the salt lol. I just had the saltiest fries ever
Atmosphere: 3
Food: 2
Service: 3
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