I left a review before but took it down after two weeks because I hate leaving negative reviews. But, this place has yet again let me down multiple times. The baristas ask for a tip before you even get your drink (which is extremely wrong), how do I even know my order is correct?? I used to tip as a kind gesture until they continued to get my order wrong. They’ve also burnt my hand multiple times by giving me a hot drink with no sleeve— they’ve been out of sleeves the past 3 months. After trying to get a hot drink twice I no longer attemp to purchase a hot drink here because I’m tired of getting disappointed. I’m tired of y’all ruining my mornings.
Atmosphere: 1
Food: 1
Service: 1
Deepak
Visited on a weekday evening. Online orders accepted. Quick checkout process. Ample parking space with accessibility parking. Courteous staff, good ambience to work or study within the cafe. Have a nice cafe
Atmosphere: 5
Food: 5
Service: 5
Kanya Lyons
So they only filled my coffee cup 2/3 of the way but I was charged full price for my latte 🤷♀️ I wish I could take back my $2 cash tip
Elijah Rosenfeld
Order taker not listening to the request. Barista not making the cappuccino correctly. Different barista has to make the cappuccino because the other barista made the cappuccino wrong. He also was staring me down and giving me dirty looks like it’s my fault. This has been consistent with a lot of Starbucks lately hiring kids who don’t listen and make espresso drinks right.
Atmosphere: 3
Food: 5
Service: 3
Alex Nerney
Basically, we got Starbucks and went for a walk on the trail at 9am. Lot was empty. Manager decided to tow my truck because we left the premises. Got back to an empty lot and my truck gone. Sign was in a place that it could be easily missed. Shady practices
Service: 1
Keith Salinas
They always have a great selection.
Atmosphere: 5
Food: 5
Service: 5
Kaitlin Nelson
Drive thru was quick and efficient. Sebastian received my order, and they were detail oriented. Sebastian is genuine and kind. Great way to start my morning.
Service: 5
Gracie De Luna
Andre (?) was amazing and went above and beyond to help me with my surprise 5 gallons of coffee ☕
Atmosphere: 5
Food: 5
Service: 5
Domenic Apice
Valeria was so sweet and took the time to concoct the perfect custom drink to meet my exact craving today XD been a long while since I’ve received this level of personal customer service from a Starbucks, and as a former barista I hope I made someone’s day in the same small ways Valeria made mine ◡̈
Atmosphere: 5
Food: 5
Service: 5
Kaitlin
Andre was awesome!!! He is so full of energy and so kind and made the drive thru experience immaculate! I’ll come back to this location just to see him.
Took over 10 minutes to get a bagel when it wasn’t busy at all and 4 people were working.
Service: 1
Hai Ling Chi
my favorite starbucks to go to because of the people. they are always delighted to greet me and have the best attitude. it is not the closest starbucks to me but i go for the service!! :)
Food: 5
Service: 5
Louis H
Expensive drinks but no issues with this location
Parking: Free and easy parking
Atmosphere: 5
Food: 5
Service: 5
Kimberly Bielefeld
This is my favorite Starbucks. It has a drive thru and you can order ahead. I know Austin probably has over 100 independent coffee shops, and many are excellent. But sometimes, you need a drive-thru. Plus, the Baristas are ALWAYS so nice, and I like their coffee-especially their espresso - and their breakfast sandwiches rock.
Atmosphere: 5
Food: 5
Service: 5
Court Simpson
Every time I come to this Starbucks (I have to come daily because I love the donut shop right next door) they have six people behind the counter no one in the drive-thru no one in line but apparently only One person is allowed to address someone who walks into the store. I will literally sit there staring until the person who apparently is assigned to work the counter comes from and back to greet me and take my order. I understand Starbucks has division of labor but someone should greet me and say someone will be with you in a moment. The guy that always helps me, I'm assuming is the manager and he does a great job but I just feel like when they aren't busy someone should be able to pitch in on the front line.
I left a review before but took it down after two weeks because I hate leaving negative reviews. But, this place has yet again let me down multiple times. The baristas ask for a tip before you even get your drink (which is extremely wrong), how do I even know my order is correct?? I used to tip as a kind gesture until they continued to get my order wrong. They’ve also burnt my hand multiple times by giving me a hot drink with no sleeve— they’ve been out of sleeves the past 3 months. After trying to get a hot drink twice I no longer attemp to purchase a hot drink here because I’m tired of getting disappointed. I’m tired of y’all ruining my mornings.
Atmosphere: 1
Food: 1
Service: 1
Visited on a weekday evening. Online orders accepted. Quick checkout process. Ample parking space with accessibility parking. Courteous staff, good ambience to work or study within the cafe. Have a nice cafe
Atmosphere: 5
Food: 5
Service: 5
So they only filled my coffee cup 2/3 of the way but I was charged full price for my latte 🤷♀️ I wish I could take back my $2 cash tip
Order taker not listening to the request. Barista not making the cappuccino correctly. Different barista has to make the cappuccino because the other barista made the cappuccino wrong. He also was staring me down and giving me dirty looks like it’s my fault. This has been consistent with a lot of Starbucks lately hiring kids who don’t listen and make espresso drinks right.
Atmosphere: 3
Food: 5
Service: 3
Basically, we got Starbucks and went for a walk on the trail at 9am. Lot was empty. Manager decided to tow my truck because we left the premises. Got back to an empty lot and my truck gone. Sign was in a place that it could be easily missed. Shady practices
Service: 1
They always have a great selection.
Atmosphere: 5
Food: 5
Service: 5
Drive thru was quick and efficient. Sebastian received my order, and they were detail oriented. Sebastian is genuine and kind. Great way to start my morning.
Service: 5
Andre (?) was amazing and went above and beyond to help me with my surprise 5 gallons of coffee ☕
Atmosphere: 5
Food: 5
Service: 5
Valeria was so sweet and took the time to concoct the perfect custom drink to meet my exact craving today XD been a long while since I’ve received this level of personal customer service from a Starbucks, and as a former barista I hope I made someone’s day in the same small ways Valeria made mine ◡̈
Atmosphere: 5
Food: 5
Service: 5
Andre was awesome!!! He is so full
of energy and so kind and made the drive thru experience immaculate! I’ll come back to this location just to see him.
Restaurantji Recommends
Took over 10 minutes to get a bagel when it wasn’t busy at all and 4 people were working.
Service: 1
my favorite starbucks to go to because of the people. they are always delighted to greet me and have the best attitude. it is not the closest starbucks to me but i go for the service!! :)
Food: 5
Service: 5
Expensive drinks but no issues with this location
Parking: Free and easy parking
Atmosphere: 5
Food: 5
Service: 5
This is my favorite Starbucks. It has a drive thru and you can order ahead. I know Austin probably has over 100 independent coffee shops, and many are excellent. But sometimes, you need a drive-thru. Plus, the Baristas are ALWAYS so nice, and I like their coffee-especially their espresso - and their breakfast sandwiches rock.
Atmosphere: 5
Food: 5
Service: 5
Every time I come to this Starbucks (I have to come daily because I love the donut shop right next door) they have six people behind the counter no one in the drive-thru no one in line but apparently only One person is allowed to address someone who walks into the store. I will literally sit there staring until the person who apparently is assigned to work the counter comes from and back to greet me and take my order. I understand Starbucks has division of labor but someone should greet me and say someone will be with you in a moment. The guy that always helps me, I'm assuming is the manager and he does a great job but I just feel like when they aren't busy someone should be able to pitch in on the front line.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Pike Place Roast
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