Staff is slow to make drinks. Every Sunday morning I come here there’s always 1 person making a drink. The others just kinda stand around. Either one of them look happy to be here. I order a drink 15 mins ahead to pick up time and it still won’t be ready when I get there.
Jose Pantaleon
Love the new horchata oat milk coffee expresso 🤗
Maddie Green
The guy working today got mad at me for placing an order for the drive through. I wanted to use my rewards and get a fun drink and didn’t want to order it through the window it was easier on the app to order the customizations. It was also totally not busy nobody in the drive through when I left or got there. Honestly ruined my whole day and bad vibes.
Jessica Rodregous
In my opinion, Starbucks is an exceptional coffee shop. I am a regular customer, and the only complaint I have is that the drive-through line is often extremely long between the hours of 7 and 9. Therefore, I prefer to avoid using the drive-through during those times.
Williamq Nguyen
Almost 45mins to order and get my drink.
Charice Martin
I love this location, I really do, but you’d think at some point you’d think the baristas would learn to read a label. If I customize any drink it never gets done. Caramel macchiato extra caramel drizzle? No drizzle. White chocolate mocha latte with 6 pumps instead of 4? still only puts 4. Loaf of bread heated up? Not heated up. It’s annoying lol. The new renovations are nice, the staff is always sweet, but anxiety always stops me from having to go back in and ask them to correct it. (Mind you I order at 6am, so it’s not busy either.)
Atmosphere: 5
Food: 4
Service: 4
Krisada Eaton
I had to ask for a refund this last visit because after 15 min of trying to get the wifi login page to pull up, I noticed none of the six employees were working on my tall red eye (drip coffee with a shot of espresso, nothing complex)....while other customers after me were ordering and leaving with their drinks (walk ups like me, not app orders).
It's not a bad option at 4:30 am ...but later when more choices are open, this Starbucks is def not the best coffee stop.
At busier locations a red eye is sometimes handed directly to me from the register.
No wifi. No coffee. No reason to stay. So I asked the same girl that started my order for a refund.
She had no idea I didn't get my coffee because she handed the initial transaction off to another employee to finish so she could go on break or do something else. Idk
The responsibility to have my coffee actually made seems to have been the 2nd employees that cashed me out.
btw - CC refunds should include the $2 tip I left on a $4 coffee. I shouldn't have to pay for the privilege of wasting my time and energy.
The girl said there's no way to refund my $2 CC tip...which seems odd.
I obviously have to give them low marks for that experience.
I can say I tried to be a regular during my stay here in Austin but I'd rather drive further for consistency.
They are however really good at talking about their lives and just so happy to see fellow co-workers walk in.
I've been working remotely for over 20 years and travel a good bit ....so my observations are about this particular location and not Starbucks as a whole.
I've been to some Starbucks that are phenomenal like in Honolulu/Waikiki there's at least 3 that are among the best.
In New England the corporate consistency is refreshing.
In Florida they seem to be slightly above average.
....and then there's this one.
For a Starbucks it's not terrible.
In all fairness this was my 4th trip inside.
My first 3 trips this week were good to above average experiences.
I start my day super early so I appreciate that they open at 4:30 am.
I have noticed the staff were not connecting with their regulars as well as other locations.
In a couple of cases a patron, that was obviously a long time previous regular tried to make fun conversation and was met with a disjointedly awkward exchange.
They are very polite and systematically pleasant if not somewhat inconsistent with attention to customers.
To their credit ...I would like to note that there's a school nearby so there are a lot of young teen customers and the staff are very patient and kind towards them.
Atmosphere: 3
Food: 4
Service: 3
John Daughtridge
Bree makes the best recommendations and consistently amazing drinks
Atmosphere: 5
Food: 5
Service: 5
Arsenije Savić
Just got in store on Monday December 2nd and it’s 9:00 and they ran out of sandwiches /double smoked ,bacon and gooda ..so I’m thinking how useless gotta be the manager on Monday to all of this things be out ?
Horrible customer service the so called management there is bringing this place down !!!
GapsandNapps
Woke up Saturday morning saying "man this is a good day for coffee". Washed my face, brushed my teeth, took my shower, got dressed and headed to the nearest Starbucks. Arrived at Starbucks, walked to the counter, placed my order, waited patiently until my name was called. Got home watching t.v. enjoying my drink, then there it was...... a black something floating in my coffee. At this point I was scared to open the lid because my first thought is "eff, I've been drinking roach water".. As I hesitantly opened the lid, I gave out a sigh of relief as I realized it was just a whole coffee bean taking a swimming in the coffee. Thanking the high and mighty that it wasn't a bug, I strategically scooped out the coffee bean with my straw (yes, a spoon would've been easier but at this point I was willing to risk it all), and continued enjoying my Saturday.
Staff is slow to make drinks. Every Sunday morning I come here there’s always 1 person making a drink. The others just kinda stand around. Either one of them look happy to be here. I order a drink 15 mins ahead to pick up time and it still won’t be ready when I get there.
Love the new horchata oat milk coffee expresso 🤗
The guy working today got mad at me for placing an order for the drive through. I wanted to use my rewards and get a fun drink and didn’t want to order it through the window it was easier on the app to order the customizations. It was also totally not busy nobody in the drive through when I left or got there. Honestly ruined my whole day and bad vibes.
In my opinion, Starbucks is an exceptional coffee shop. I am a regular customer, and the only complaint I have is that the drive-through line is often extremely long between the hours of 7 and 9. Therefore, I prefer to avoid using the drive-through during those times.
Almost 45mins to order and get my drink.
I love this location, I really do, but you’d think at some point you’d think the baristas would learn to read a label. If I customize any drink it never gets done. Caramel macchiato extra caramel drizzle? No drizzle. White chocolate mocha latte with 6 pumps instead of 4? still only puts 4. Loaf of bread heated up? Not heated up. It’s annoying lol. The new renovations are nice, the staff is always sweet, but anxiety always stops me from having to go back in and ask them to correct it. (Mind you I order at 6am, so it’s not busy either.)
Atmosphere: 5
Food: 4
Service: 4
I had to ask for a refund this last visit because after 15 min of trying to get the wifi login page to pull up, I noticed none of the six employees were working on my tall red eye (drip coffee with a shot of espresso, nothing complex)....while other customers after me were ordering and leaving with their drinks (walk ups like me, not app orders).
It's not a bad option at 4:30 am ...but later when more choices are open, this Starbucks is def not the best coffee stop.
At busier locations a red eye is sometimes handed directly to me from the register.
No wifi. No coffee. No reason to stay.
So I asked the same girl that started my order for a refund.
She had no idea I didn't get my coffee because she handed the initial transaction off to another employee to finish so she could go on break or do something else. Idk
The responsibility to have my coffee actually made seems to have been the 2nd employees that cashed me out.
btw - CC refunds should include the $2 tip I left on a $4 coffee. I shouldn't have to pay for the privilege of wasting my time and energy.
The girl said there's no way to refund my $2 CC tip...which seems odd.
I obviously have to give them low marks for that experience.
I can say I tried to be a regular during my stay here in Austin but I'd rather drive further for consistency.
They are however really good at talking about their lives and just so happy to see fellow co-workers walk in.
I've been working remotely for over 20 years and travel a good bit ....so my observations are about this particular location and not Starbucks as a whole.
I've been to some Starbucks that are phenomenal like in Honolulu/Waikiki there's at least 3 that are among the best.
In New England the corporate consistency is refreshing.
In Florida they seem to be slightly above average.
....and then there's this one.
For a Starbucks it's not terrible.
In all fairness this was my 4th trip inside.
My first 3 trips this week were good to above average experiences.
I start my day super early so I appreciate that they open at 4:30 am.
I have noticed the staff were not connecting with their regulars as well as other locations.
In a couple of cases a patron, that was obviously a long time previous regular tried to make fun conversation and was met with a disjointedly awkward exchange.
They are very polite and systematically pleasant if not somewhat inconsistent with attention to customers.
To their credit ...I would like to note that there's a school nearby so there are a lot of young teen customers and the staff are very patient and kind towards them.
Atmosphere: 3
Food: 4
Service: 3
Bree makes the best recommendations and consistently amazing drinks
Atmosphere: 5
Food: 5
Service: 5
Just got in store on Monday December 2nd and it’s 9:00 and they ran out of sandwiches /double smoked ,bacon and gooda ..so I’m thinking how useless gotta be the manager on Monday to all of this things be out ?
Atmosphere: 1
Food: 1
Service: 1
Love enjoying an expresso and wifi
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Was perfect
Atmosphere: 5
Food: 5
Service: 5
Excellent, because I arrived at the place exactly
Parking: Various spaces
Wheelchair accessibility: There is accessibility for the disabled
Service: 5
The best part of waking up, is Starbucks in your cup😁🙂↕️😬
Atmosphere: 4
Service: 4
Recommended dishes: Vanilla Bean Crème Frappuccino Blended Crème
Horrible customer service the so called management there is bringing this place down !!!
Woke up Saturday morning saying "man this is a good day for coffee". Washed my face, brushed my teeth, took my shower, got dressed and headed to the nearest Starbucks. Arrived at Starbucks, walked to the counter, placed my order, waited patiently until my name was called. Got home watching t.v. enjoying my drink, then there it was...... a black something floating in my coffee. At this point I was scared to open the lid because my first thought is "eff, I've been drinking roach water".. As I hesitantly opened the lid, I gave out a sigh of relief as I realized it was just a whole coffee bean taking a swimming in the coffee. Thanking the high and mighty that it wasn't a bug, I strategically scooped out the coffee bean with my straw (yes, a spoon would've been easier but at this point I was willing to risk it all), and continued enjoying my Saturday.
Atmosphere: 5
Food: 4
Service: 5
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