I went to Starbucks today to get a matcha around 5:20 pm on August 5th,2025 and had the worst encounter with a girl who was working the window. She was short, long hair, Mexican. I ordered a matcha with cold foam on top. When I first got my drink there was no cold foam so I asked for some and she takes the drink back and comes back and hands me this (photo)!! I said I know you poured out my matcha and HALF MY DRINK IS COLD FOAM! She said oh I put extra in with a smirk on her face. I ask to just buy a new one but she insist on remaking it again and when she gave it back for the 3rd time I could tell she shook it up because it tasted only like cold foam. This girl deserves to be fired because she clearly doesn’t care about quality. I was going to go inside to speak to her but I had to go to work. Hopefully I never see her again.
Atmosphere: 1
Food: 1
Service: 1
bob steiner
Had an early flight and decided to stop for some coffee before hand, Met the barista with the name Fred, she was very lovely and polite and helped me choose which coffee to get because I was indecisive… Made me smile and restored my faith in humanity since Gen Z nowadays is so rude! Will definitely be coming back! Thank you fred!
Atmosphere: 5
Food: 4
Service: 5
Quilcriz Duenas
I believe their name was “Fred” but i asked for a double toast. Not a double burnt. But amazing customer service. Would start coming here regularly! ZOOWEEMAMA
Atmosphere: 3
Food: 1
Service: 5
Nick Trunfio
I had just moved into the area and was worried that I would be judged for being from Oregon. Coming to this Starbucks I was quite anxious. Until I was met face to face with an employee with the name tag “Fred”. “Fred” was the most genuine, kind, and warming soul I have ever met. I swear she made my mocha cookie crumble with EXTRA love and care. Thank you for everything you have done for me, that introduction to Austin will have such a long lasting impact on me.
Atmosphere: 5
Food: 2
Service: 5
Samantha Alzoubi
Terrified for my life dealing with ATX towing the company Starbucks hires for their towing. The lady was verbally attacking and the eating us. Starbucks has done nothing about our experience. Car was unlawfully towed as they is no proper signage of towing. Had to have police officer present at all times while retrieving our vehicle because of how hostile the attendant at the ATX towing was. Would hate for anyone else to experience this
yelenny olazabal
After I received my food, and 20 minutes pass by and I went and asked the barrista (her name tag is Fred ) about my drinks because my food was cold already, and she turned and said “don’t you see us working”. She was very impolite and arrogant. This is the first time I have been treated this way in a Starbucks.
Atmosphere: 1
Food: 1
Service: 1
AL
Absolutely terrifying experience with ATX towing I was literally scared for my life while interacting with them. Our car broke down while getting coffee
Service: 1
Mariela M
I clearly asked for no whip cream and they ADDED SOME. Also this looks like pure milk no coffee at all. Will not be going back
Atmosphere: 1
Food: 1
Service: 1
abhinav chandrappa
Bad coffee and it was cold
Atmosphere: 2
Food: 1
Service: 2
Josh Birrueta
Upon arriving home I went to add sugar to my iced latte that was SUPPOSED to be an “iced chai latte” and found some beard hairs. I don’t believe I need elaborate further. 🤢
THE absolute worst Starbucks in Austin. How embarrassing to be right across from the airport and suck this much. I go here most often because it's closest to my house, and I always hope it will be better. But I'm finally writing this review after it being consistently horrible.
Atmosphere: 2
Food: 4
Service: 1
Chitra Adhikari
Had a bad experience. The lady who is preparing drinks has a lack of customer service. I have been going to Starbucks for a long time but this store is not a good place. I ordered Brown Sugar Oat milk Shaken Expresso with light Ice but She said If you put light ice it won't be full. And, I literally got half of the cup. Terrible experience.👎
Atmosphere: 3
Food: 3
Service: 1
Sierra Spicer
Always out of oat milk and heard them telling other people that they are out of multiple other things too. Someone needs to help these people to restock more efficiently.
Atmosphere: 1
Food: 1
Service: 1
Daniel Felipe Arias Romero
They charge me for another order and the lady with green hair gave me an attitude
I went to Starbucks today to get a matcha around 5:20 pm on August 5th,2025 and had the worst encounter with a girl who was working the window. She was short, long hair, Mexican. I ordered a matcha with cold foam on top. When I first got my drink there was no cold foam so I asked for some and she takes the drink back and comes back and hands me this (photo)!! I said I know you poured out my matcha and HALF MY DRINK IS COLD FOAM! She said oh I put extra in with a smirk on her face. I ask to just buy a new one but she insist on remaking it again and when she gave it back for the 3rd time I could tell she shook it up because it tasted only like cold foam. This girl deserves to be fired because she clearly doesn’t care about quality. I was going to go inside to speak to her but I had to go to work. Hopefully I never see her again.
Atmosphere: 1
Food: 1
Service: 1
Had an early flight and decided to stop for some coffee before hand, Met the barista with the name Fred, she was very lovely and polite and helped me choose which coffee to get because I was indecisive… Made me smile and restored my faith in humanity since Gen Z nowadays is so rude! Will definitely be coming back! Thank you fred!
Atmosphere: 5
Food: 4
Service: 5
I believe their name was “Fred” but i asked for a double toast. Not a double burnt. But amazing customer service. Would start coming here regularly! ZOOWEEMAMA
Atmosphere: 3
Food: 1
Service: 5
I had just moved into the area and was worried that I would be judged for being from Oregon. Coming to this Starbucks I was quite anxious. Until I was met face to face with an employee with the name tag “Fred”. “Fred” was the most genuine, kind, and warming soul I have ever met. I swear she made my mocha cookie crumble with EXTRA love and care. Thank you for everything you have done for me, that introduction to Austin will have such a long lasting impact on me.
Atmosphere: 5
Food: 2
Service: 5
Terrified for my life dealing with ATX towing the company Starbucks hires for their towing. The lady was verbally attacking and the eating us. Starbucks has done nothing about our experience. Car was unlawfully towed as they is no proper signage of towing. Had to have police officer present at all times while retrieving our vehicle because of how hostile the attendant at the ATX towing was. Would hate for anyone else to experience this
After I received my food, and 20 minutes pass by and I went and asked the barrista (her name tag is Fred ) about my drinks because my food was cold already, and she turned and said “don’t you see us working”. She was very impolite and arrogant. This is the first time I have been treated this way in a Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Absolutely terrifying experience with ATX towing I was literally scared for my life while interacting with them. Our car broke down while getting coffee
Service: 1
I clearly asked for no whip cream and they ADDED SOME. Also this looks like pure milk no coffee at all. Will not be going back
Atmosphere: 1
Food: 1
Service: 1
Bad coffee and it was cold
Atmosphere: 2
Food: 1
Service: 2
Upon arriving home I went to add sugar to my iced latte that was SUPPOSED to be an “iced chai latte” and found some beard hairs. I don’t believe I need elaborate further. 🤢
Food: 1
Service: 1
Restaurantji Recommends
Close 25 minute before😱
Atmosphere: 1
Food: 1
Service: 1
THE absolute worst Starbucks in Austin. How embarrassing to be right across from the airport and suck this much. I go here most often because it's closest to my house, and I always hope it will be better. But I'm finally writing this review after it being consistently horrible.
Atmosphere: 2
Food: 4
Service: 1
Had a bad experience. The lady who is preparing drinks has a lack of customer service. I have been going to Starbucks for a long time but this store is not a good place. I ordered Brown Sugar Oat milk Shaken Expresso with light Ice but She said If you put light ice it won't be full. And, I literally got half of the cup.
Terrible experience.👎
Atmosphere: 3
Food: 3
Service: 1
Always out of oat milk and heard them telling other people that they are out of multiple other things too. Someone needs to help these people to restock more efficiently.
Atmosphere: 1
Food: 1
Service: 1
They charge me for another order and the lady with green hair gave me an attitude
Atmosphere: 2
Food: 3
Service: 2
Loading...