Subway
6001 W Parmer Ln #240, Austin
(512) 257-0300
Recent Reviews
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Saddest little location around. The people who work there don’t care about making your sandwich and most mobile orders are incorrect or incomplete. Otherwise it’s a standard location, but be warned that the service and the quality of sandwich is less than average
Atmosphere: 1
Food: 1
Service: 1
I ordered through Instacart. I ordered a 6-inch cold cut combo, 2 chocolate chip cookies, a bag of Baked Lay’s chips and 1 Starry soda.
I received everything but the Starry soda. I talked to the driver and she told me she requested it, then showed the store the order on the Instagram app that showed I ordered a Starry. She showed them the receipt stapled to the bag that showed it as well.
She said the Subway employee refused to give her the Starry and said it’s not on the order. Not that they were out of stock but that IT’S NOT ON THE ORDER. This was clearly not true.
I called the store to get their side of the story. The man I spoke with stated he didn’t know anything because it happened before he got there. He said he would pass it along. I tried calling the Owner, Ali Danesh at the number that’s listed on the receipt. The call would not go through.
I was able to get a refund from Instacart, so compensation is not my issue. I just want it known what happened. It may seem trivial but lying and omitting an item clearly ordered is not.
Atmosphere: 1
Food: 5
Service: 1
I love a subway, but this service yall, what?? My boyfriend and I visited and the service was slow, we were the only ones in there. We had to repeat things 3 times each. Their avocado was dirty and they got fussy when I told them I didn’t want it anymore. Then they judged my boyfriend for only wanting 3 things on his sandwich. Flies were present. Pitiful.
Atmosphere: 1
Food: 1
Service: 1
Need more workers. Guy working by himself. Waited for 30 mins. Mosquitoes and flys around food
Atmosphere: 1
Food: 2
Service: 1
I took a bite into my sandwich and couldn’t figure out what tasted weird and very bitter, almost like a cleaning product? it was the cucumbers!! I’m not sure if they were old or something got spilled on them or something but it wasn’t good! I hope I don’t get sick!
Atmosphere: 5
Food: 1
Service: 5
I just went back here, and couldn't even order there were bugs flying all over the vegetables- gnats and flies. This was absolutely disgusting. I dont know if they are visible in the pictures. The two staff that were there acted like it was completely normal.
Atmosphere: 1
Food: 1
Service: 1
The worst sub I ever ate anywhere in the world. There were 2 female employees at the counter on Sunday May 4, 2025 at 7pm who assembled my pickup order. Look at the pictures of what I ordered and what I got. Sub looks absolutely disgusting.
When I tried to contact the owner at the phone number listed on the receipt, I find that the number is not active. There is usually a white dude (Ken?) at the counter and he makes an awesome sub but yesterday's experience has left me super frustrated and I won't be going back.
The girls' employees are very polite and professional.
Absolutely the worst subway I’ve ever been to. Came and got 2 dippers, they came with little to absolutely no cheese. The employees are incredibly dense also, and every time I ask for guacamole or a specific cheese they short circuit to the point I don’t even feel comfortable making any customization. The last time I came the food was better, service was still bad, but today they both put on the same pair of shoes I guess.
Went in to grab some food and off the back. Reese was so respectful and very tentative to my order and just a hard-working young man. Will definitely be coming back!! Give this young man a raise. Such a good employee 👏!!
Restaurantji Recommends
It’s 10.15 am , Saturday where they are yet to open. There is a lady inside but she won’t open. Not sure why their hours say 9 am-10 pm if they aren’t ready?
Waited for 10 minutes and they are yet to open.
Went in asking about their specials since it’s been years since I’ve eaten subway. The two employees were speaking their own language as I’m asking questions. Seemed to me he was frustrated talking to me about my order. I grabbed the wrong size cup and got yelled at for it because they didn’t hand me the cup that came with my meal. Overall was a very poor and uncomfortable experience with my first time back at subway in over 4 years.
Very clean! Best customer service
Whole new crew with perfect service. Made our sandwiches look just like the picture, wish I had taken a picture to compare. We enjoyed the service & the sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Chips, American Club Sandwich
everytime i get from this location… how do u guys think this is 3 halfs. everytime i call this store their phone is on mute. and then they tell you they dont hear the phone ringing stop being so lazy and do ur job its not a hard job. never coming to this location again rather drive 20 mins
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chips
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