Subway
12200 FM 969, Austin
(512) 276-3923
Recent Reviews
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No one to call and report my order was wrong. They were so busy and scatterbrained they forgot my drink.
Atmosphere: 1
Food: 1
Service: 1
Great service and meal.
Atmosphere: 5
Food: 5
Service: 5
Surprised that the sanitation department has not closed this location down. There were flies everywhere; in the counter, all over the chips, on the cutting instruments and board, even on the cash register. This place needs some serious cleaning before someone gets food poisoning. What's the use of gloves if nothing else is desinfected. Nasty, nasty.... NASTY!!!
I walked in at 9:32 today and location says open until 10 and they were cleaning to shut down. I’m not sure if you all shut down at 9:30 but overall 5 thumbs down.
The 4 younger people on shift today (5/15/2025 6pm) are absolutely terrible. Clueless, helpless, rude, and disrespectful team. A simple mistake made on the register by one of the associates, denied any issue or fault and proceeded to have each of the other kids, whom stood around looking clueless as if they had no idea where they were, walk over and show the same disrespectful disregard. It honestly became not about the money at all but more about the disrespect and disregard I was given. Through all of it there was no resolution to me having to pay EXTRA for things labeled very specifically at a low price. Not to mention I did NOT receive the drink I paid for. Crazy how awful the service industry is.
Whoever made my sub is disrespectful I would never order from this store again
Kids… they have no respect or customer service. I could make that sandwich myself and I’m paying for it. Show some class. They act like they don’t want to be there every single time I order a sandwich. This is a hot spot. I’m speaking up because I’m tired of this.
Food was very fresh staff was helpful and friendly good place to eat
Old ass Mexican dude moves slow as hell
Gas pump didn't work. Subway didn't have customer service.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Great!! Fresh!!!!!
Trash customer service. The sandwich artist doesn't even talk to you. They'll sell you a cup without telling you the fountain drink dispensers are out of order. All the restrooms are out of order too.
Atmosphere: 1
Food: 1
Service: 1
Walked up to counter and staff was sitting on the floor. "We don't have no bread". There's a sign that says "flatbread only". This store needs help
First off, y'all need to hire more people, there is never enough people here and the business is very busy. I will never stop at this subway again, and usually I deal with the wait. But the girl in there today?! Yeah nah she had the nastiest attitude. She walked out the back, didn't wash her hands, didn't greet her line of customers and put her gloves on and just stood there. I asked her if she was ready, and she slammed her hand on the counter and said, “I’m ready whenever you are.” ?? Ma’am I was trying to get a fly infested sandwich because you left the lid open but I don’t even want that anymore. Please just stay at home if you’re having a bad day, I was hungry and just trying to eat without all the attitude.
Atmosphere: 1
Food: 1
Service: 1
Says they close at 10:00pm online but girl at the counter tells me they close in 1 minute. The time was 6:09pm!! FLIES EVERYWHERE!! ✌️
Atmosphere: 1
Food: 1
Service: 1
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