I recently ordered a meal and mistakenly ordered it for pickup. I immediately called to cancel but Sweetgreen said that 1 minute was too late to cancel because it was an ASAP order. Then I had to wait 2 hours for my reorder to be delivered although that was an ASAP order. When I complained to customer service all I kept getting was automated responses saying they understand how frustrated I must be feeling. Terrible customer service. Just salad for me from now on.
Alexander Schmid
The selection of vegetables and the mixtures are really good. All looked fresh. The selection of sauces was ok. Here i see some improvements.
Food: 4
Service: 5
All Faith
Just came here for the first time since I’ve been wanting to try their salads. I did a create your own salad and it came out to almost $30 for one salad! I was charged additional for everything added while some toppings like mushrooms is the cost of chicken because it’s “protein” I would have left this salad there but I didn’t want to feel bad and waste the time of the person who made it even though he face off a very nonchalant attitude….. then to learn that there’s a limited season special salad on the website for $15 that is the exact way I made my salad. Yes I probably should have done a little due diligence on my end to fully explore the menus and offerings…. But would have been nice if the employee caught that and made the suggestion to a patronized customer. Guess every dollar counts towards him getting a raise. Go figure.
Kristina Marie
I loved this place, it was always fresh, great taste, big portions, but as I finished my salad with maybe 2 bites lift I found a huge fly of some sort at the bottom 🤮 unfortunately I’ll never be able to eat it again.
Natalia Hernandez
Horrible call options I don't want to speak to a clanker
Atmosphere: 1
Food: 3
Service: 1
Whitney Mack Albornoz
Went out of their way to make my experience better! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Bob Bob
went to sweetgreen Mansfield got 2 bowls the garlic steak and the salmon both were bad the steak was so tough I couldn't get a metal fork with sharpened tines into the chunks the wild rice was not cooked properly cucumbers were super bitter the salmon was so over cooked it was hard avocados were very under ripe again the white rice was under cooked it was crunchy I won't be going back the service was good and the staff was pleasant
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Enjoli Richardson
I visited this location for a quick lunch and experienced great customer service by Juan.
Atmosphere: 5
Food: 5
Service: 5
Joseph Fontenette-Mitchell
Walked in for an order of Ripple Fries and the server Naz gave me a wait time. While I was waiting, I noticed how intentional, caring, and nice Naz was being to several customers that walked in and with his team members.
After a few minutes my fries were fresh and ready! Naz was attentive to all customers and made walking into SweetGreens for fries an exceptional experience.
Absolutely love love love sweetgreen! You can customize any salad!! I get this for lunch all the time! Their salads make me so happy! ❤️🥗❤️
Eric Moorhead
Most scrumptious meal I’ve had in a while! It’s nice to be able to get such a healthy lunch so quick! Literally in and out in less than a few minutes! I will be back tomorrow most likely!!!
Atmosphere: 5
Food: 5
Service: 5
Ireland Verrette
I come to this sweetgreen all the time as I work nearby. Today I had an unfortunate experience. I had ordered online, picked up my food and walked back to work. When I opened it I realized they didn’t give me chicken I was supposed to get and put sweet potatoes instead which I didn’t ask for. I walked back and showed them the order. She took my plate back which I find unsanitary to begin with. But then picked up the sweet potatoes from my plate and put them back in the serving tray on the line. Then plopped the chicken on top and gave it back. I think it should’ve been remade for food safety reasons and considering it contained an ingredient I didn’t ask for. I’ve worked food service and I know this is not how it should’ve been handled. I’m not one to complain but that was very concerning to see and I feel people should know about this since it is a health safety concern. I come here a lot and usually don’t have a problem other than staff being kind of short and sometimes rude with me.
Atmosphere: 1
Food: 3
Service: 1
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
I recently ordered a meal and mistakenly ordered it for pickup. I immediately called to cancel but Sweetgreen said that 1 minute was too late to cancel because it was an ASAP order. Then I had to wait 2 hours for my reorder to be delivered although that was an ASAP order. When I complained to customer service all I kept getting was automated responses saying they understand how frustrated I must be feeling. Terrible customer service. Just salad for me from now on.
The selection of vegetables and the mixtures are really good. All looked fresh. The selection of sauces was ok. Here i see some improvements.
Food: 4
Service: 5
Just came here for the first time since I’ve been wanting to try their salads. I did a create your own salad and it came out to almost $30 for one salad! I was charged additional for everything added while some toppings like mushrooms is the cost of chicken because it’s “protein”
I would have left this salad there but I didn’t want to feel bad and waste the time of the person who made it even though he face off a very nonchalant attitude….. then to learn that there’s a limited season special salad on the website for $15 that is the exact way I made my salad. Yes I probably should have done a little due diligence on my end to fully explore the menus and offerings…. But would have been nice if the employee caught that and made the suggestion to a patronized customer. Guess every dollar counts towards him getting a raise. Go figure.
I loved this place, it was always fresh, great taste, big portions, but as I finished my salad with maybe 2 bites lift I found a huge fly of some sort at the bottom 🤮 unfortunately I’ll never be able to eat it again.
Horrible call options I don't want to speak to a clanker
Atmosphere: 1
Food: 3
Service: 1
Went out of their way to make my experience better! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
went to sweetgreen Mansfield got 2 bowls the garlic steak and the salmon both were bad the steak was so tough I couldn't get a metal fork with sharpened tines into the chunks the wild rice was not cooked properly cucumbers were super bitter the salmon was so over cooked it was hard avocados were very under ripe again the white rice was under cooked it was crunchy I won't be going back the service was good and the staff was pleasant
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
I visited this location for a quick lunch and experienced great customer service by Juan.
Atmosphere: 5
Food: 5
Service: 5
Walked in for an order of Ripple Fries and the server Naz gave me a wait time. While I was waiting, I noticed how intentional, caring, and nice Naz was being to several customers that walked in and with his team members.
After a few minutes my fries were fresh and ready! Naz was attentive to all customers and made walking into SweetGreens for fries an exceptional experience.
Will be going back again for more Ripple Fries!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Absolutely love love love sweetgreen! You can customize any salad!! I get this for lunch all the time! Their salads make me so happy! ❤️🥗❤️
Most scrumptious meal I’ve had in a while! It’s nice to be able to get such a healthy lunch so quick! Literally in and out in less than a few minutes! I will be back tomorrow most likely!!!
Atmosphere: 5
Food: 5
Service: 5
I come to this sweetgreen all the time as I work nearby. Today I had an unfortunate experience. I had ordered online, picked up my food and walked back to work. When I opened it I realized they didn’t give me chicken I was supposed to get and put sweet potatoes instead which I didn’t ask for. I walked back and showed them the order. She took my plate back which I find unsanitary to begin with. But then picked up the sweet potatoes from my plate and put them back in the serving tray on the line. Then plopped the chicken on top and gave it back. I think it should’ve been remade for food safety reasons and considering it contained an ingredient I didn’t ask for. I’ve worked food service and I know this is not how it should’ve been handled. I’m not one to complain but that was very concerning to see and I feel people should know about this since it is a health safety concern. I come here a lot and usually don’t have a problem other than staff being kind of short and sometimes rude with me.
Atmosphere: 1
Food: 3
Service: 1
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Great food and service
Atmosphere: 5
Food: 5
Service: 5
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